T-Mobile Authorized Retailer

Let me start off by saying I’m a basic Karen. Usually very dissatisfied with all interactions at any store but I was blown away by how well this store is ran. Very nice staff and when I asked to speak to the manager(naturally I would), she came out and worked with me and I left in a surprisingly good mood. I’ve been a customer for years and it’s good to know that my concerns are taken seriously. Will be back shortly I’m sure. Great place for business!

Great staff! Super helpful! Fixed a super confusing problem on the spot that the store off of Lexington Ave made. They’re professional and makes staying with T-Mobile worth it! They’re customer service is better than AT&T.

I had a bizarre issue with my phone, Brittany and Austin (trainee!) did a fantastic job assisting me. They were courteous, efficient, and capable, and although the issue was not one they were able to resolve in-store, they were very knowledgeable, and quickly connected me to the individuals that were able to get my phone back in working order. I was extremely impressed with how Brittany handled the situation while simultaneously providing hands on training experience for Austin! Great job!

Great Store! The staff is the best! Very helpful and willing to spend as much time as needed to help me and my wife find the best plan and phones for us! Saving a lot of money over AT&T!

This store is always amazing and helpful! Very friendly staff and management. I have been a customer for a year I prefer this location over any others in the area.

Very please with my interaction at this location! They was very knowledgeable and helpful when it came to upgrading my phone. Thank you again T Mobile on Bypass Rd

It was a quick visit for a phone upgrade!

Had a great experience with them.. They were very nice and respectful and helped me get everything i needed in a professional way. Awesome people here!!!

Lena was my CSR, she was awesome.. the employees are there to answer questions, and also make your phone or visit worth while!

Good store; Awesome Service!

Amazing service. Very friendly staff. Always willing to help others! They will go above and beyond.

Have had t-mobile for almost 4 years..love it and out of all the t-mobile stores in Central ky this one is by far the best..Especially when it comes to Benjamin that works at this location..I felt he actually cared about my problem and instead of just trying to sell me another phone he figured out how to solve the problem with mine..you can't get service and support like that anywhere else..(the new t-mobile store in winchester..beside Starbucks on rt 60...they don't even know their own name most days..ill never be back to that location) but when u have a top notch store with first class staff like Benjamin and his manager..shes awesome too btw..why would u wanna go anywheres else..long review cut short..this is the best tmobile store in Central KY hands down!!!

Great friendly knowledge staff and management team love me tmobile service 😀

No matter what the issue they take care of anything that I need as long as it has to do with T-Mobile

Very friendly and courageous staff! 😊

Staff are all very friendly and very helpful!

Awesome store with excellent service

Friendly staff, knowledgeable , customer driven

Staff is always helpful

Always served well here. Always.

Fantastic work!