Findlay Volkswagen Flagstaff

Always a little quicker than expected, excellent customer service. I had Bobby this time. She was great. Very reasonable price on a 10k mile oil service.

After my 2nd visit at Findley VW service department, I am absolutely delighted to keep going back. Brian was very helpful and informative and arranged to get me in on short notice. The mechanic even came and spoke to me about the small issue and had a solution ready to go. The most recent problem could have been an opportunity for a shady mechanic to charge me for a much larger job. Not this place. They were fair and honest. In this modern world, that's hard to find.

There service advisors are great! We live in Prescott and we can either go to PHX or Flag. I called both places today to inquire about replacing my Passat TDI timing belt. The one in PHX just gave me a general price and we're kind of short with me. I called Findlay VW Flagstaff and the service advisor was super nice. He looked up my car in their system and told me I didn't need to do the timing belt yet. He even went into his system to verify milage or time when that needs to be replaced. He was very friendly, personable and provided exceptional customer service. I wish I could remember his name so I could let his manager know how great he was.

Very friendly staff, I took my Mk5 Gti to get the headlights working and they didn’t even charge me the inspection fee because it was so quick and easy. Great people and service, if you’re nice to them they’ll be nice to you.

Our service manager was the best. She told us the job would take about an hour it was completed just under that. They even noticed my tires needed a little air and took care of it. I appreciate the little things.

Big thanks to the team in the service department for helping us with our Eurovan problem on such short notice, letting us get on with our trip. The fast and friendly service was really really appreciated. This shop is Dorothy approved!

Wes Parker in the service department was exceptionally helpful. We are driving from Georgia to the Grand Canyon and stopped in for an oil change and for them to look at our cruise control. He got us a loaner car and told us of a great place to go to lunch. They fixed us up in 1/2 the time the said! They even rinsed off our camper for us. We are road ready again!

Brian our service advisor is amazing!! He always makes us a priority. We are very happy with all the service we get from Flagstaff VW

Findlay Volkswagen Flagstaff is great, I’d 100% recommend it to anyone!
Came in on Saturday with a broken rim after hitting potholes on the way to the Grand Canyon and everyone was super friendly and tried their absolute best to get it fixed and to get us back on the road. It was super hard getting a new rim for us because it was the weekend and it wasn’t in stock anywhere around and they tried every possible option to still get us the part as soon as possible. They also took the time to explain to us in detail what was wrong and to make different recommendations before fixing everything and getting us back on the road.

Thank you everyone, really appreciate it!

No pressure sale throughout the entire process. The staff, especially Bobbie, was very knowledgeable answered all of our questions without being pushy or giving us information we didn't ask for, very pleasurable buying experience. We bought the 2023 Jetta Sport on an out-of-state vacation. The staff and Bobbie arranged to have the car left on the lot while we finished our trip, set the time to New Mexico time waited to have it detailed and gassed up for us until we were returning. Attention to detail like that is highly appreciated!

My dealership is Camelback Volkswagen in Phoenix. I was up in Flagstaff last Tuesday for skiing. Upon leaving the mountain, one of the check engine lights came on. I drove over to Findlay Volkswagen and arrived at around 4:45 pm. I was absolutely impressed by the service I received. I came in unannounced and Findlay is not my regular dealership. The service department was able to take a look at my vehicle without a single complaint or sigh despite it being close to closing time and a drop-in. Everyone was extremely friendly and accommodating. Fortunately, it was not an issue that would prevent me from driving down the I-17 (going from nearly 7000 ft in elevation to about 1000 ft in about 140 miles). My sincerest gratitude to the Findlay service department!

Working with the Findlay VW service department is a breeze. The warranty work was performed quickly.

My purchase from Findlay was not typical as I am thousands of miles away but the experience was good. The internet manager and salesperson were responsive and the deal was the best in the region. I would recommend Findlay without hesitation.

I have worked with a few good dealerships in the past… The people at VW Findley were by far the best! HUGE shoutout to Fred! She is absolutely sweet and knowledgeable.
Thank you for a wonderful experience!

All of our experiences at Finley Volkswagen have been excellent. Your people are knowlegable and eager to help. We arrived at 9:30 a.m. and got two software updates, an oil and filter change and a car wash and were headed home by noon. I would unhesitatingly recommend Finley Volkswagen to my friends for both purchase and service.

The overall experience was not your usual car buying experience. The staff was friendly, not pushy, extremely efficient and professional and most of all was precise in communication and knew the vehicle VERY WELL.

Grant the CS person was awesome in working with the Service Manager Chris to get my front seat noise fixed without the exorbitant cost to do so. My bill was laid out clear and concise as well as the additional work that's needed.

This is the best run service department I have ever seen. Cudos to your team. They fixed my car under warranty and took me to work and back while the repair was being done. The free coffee, water and snacks is a nice touch.

Besides the welcoming and professional environment, I was provided good advice on what to do and when to do. The facility looked very need and clean and the waiting area had plenty of drink choices. Wait time was shorter as expected and the checkout process done quickly.

We drove nearly 200 miles to Flagstaff (twice) after having a negative experience with another dealership in the valley but it was well worth it. Fred and Kyle were amazing to work with and we drove home with our dream car just a few days later! Would recommend Findlay Volkswagen to anyone looking for a new VW...you won't be disappointed!