American Consumer Excellence

Last month, when I went to my doctor's office for my annual appointment, the office assistant informed me that my doctor was no longer accepting the First Health Network insurance that I had secured through American Consumer Excellence (ACE). I have been going to the same doctor for almost 30 years. I don't want to change now.
I really love the way ACE enables you to get access to a real human being on the phone and not just a series of computer messages. If you're on hold for a long time, you're also given the option of having someone call you back and they really do. This time, very kind ACE member services representative, by the name of Dedra Brockett, spent a good deal of time on the phone with me. She spoke with her supervisor and got permission to send "nomination" paperwork directly to my doctor so that she could, once again, add First Health Network to the providers that she accepts. Dedra checked the provider website for my doctor's information and stayed on the phone with me until she could assure me that the information would be sent to the right place.
One final note...The pricing for the health care coverage is very reasonable. I'm a senior citizen on a fixed income so that is very important to me.

They follow up every so often and even call or email on my birthday. Been using them for years. Thank you ACE!!

Fortunately I haven’t had to use the insurance but it really gives me peace of mind because of the type of work I do. Thanks.

Great customer service. My cousins referred me and I'm glad that they did! Very satisfied.

Had called on the weekend and left a message. I got a return call first time Monday. Thank you!

They are always there when I call and able to help me right away with any needs.

They have been a great help with answering all our questions. Mike is very responsive and helpful!

The ladies there are awesome and so helpful. Always answers my questions and helps me in the right direction.

I am very satisfied with their customer service and business. Thank you.

Shawn is the best, he explains every detail and keeps me updated.

You guys have incredible customer service. Highly recommend!

Very friendly and personable, great one on one service. They are very responsive.

Had to cancel my plan and it took a few minutes. Thanks.

Always available when we need them.

Great folks to deal with. Thanks!

Very helpful.

I needed medical insurance and was told that I needed to get dental and vision as a package deal. ACE does NOT carry any medical insurance. I was scammed. They charged my credit card $233.95 for medical insurance. I cancelled within the 30 day period. They had no problem sending me cancellation letter in days. They have not refunded my money which it clearly states that they would. It has been over 30 days since I have cancelled. Where is my refund?? Beware of this company.

Horrible. its a scam.They will sell you plan full of lies. There are lot of hidden things. They want to rush you to sell it.They charge you enrollment fee which they will tell you its refundable if we cancel it within 30 days. if you do cancel it, they say its not refundable. They tell you on phone that enrollment fee is refundable but when you submitted the application there is hidden clause which says non-refundable. American Consumer Excellence and Affordable Benefit Choice - STAY AWAY !!! FRAUD !!!