New Balance Factory Store Woodstock

Andrew was awesome helping me chain together a Memorial Day deal. Great customer service! Good prices and they have a lot of great shoes in stock in my sizes. I will be returning. Give this man a raise!

Very Helpful stuffs. Explained very well what's good for customer. Overall good collection.

I went here to try and replace my 1260's that are now discontinued. While looking around, a saleswoman asked if I needed help. I explained my situation. She immediately had several options to try and patiently explained the meaning of the numbers (higher numbers = more support). We looked at a couple, she went in the back to find my size and brought them out. I'm writing this review because I was very impressed with her! She was knowledgable, patient, not too pushy - would disappear for the right amount of time, then come check on me without hovering. Overall, a very pleasant experience! I wish I caught her name - all I remember is that she had awesome curly hair. Thank you!

Lots of people can run a register but Darcy here knows how to help people. I have a tough time buying the right shoes due to having a large foot and balance issues. I went in and Darcy immediately had some ideas. They had good shoes but not my size. She checked other stores, she checked New Balance.com. She even stated the names of other stores that might have the model she was recommending. You don't find many people with her knowledge of her product and the desire to find solutions for a customer that go way beyond the everyday. I will continue to shop here.

First time at this store. I was told by my doctor to purchase New Balance shoes to help with my foot problem. I was helped by a young man, Jake. He was very patient as I tried on many shoes. He listened to my needs and finally found me the perfect pair. I will definitely be back to purchase all my shoes there in the future.

It was a very pleasant shopping experience and everyone was very nice. A lot of non hype sneakers. But i was able to find something i liked.

Great customer service. Sales associate was very helpful. Had a great sale going on too!

I had the wrong size for a great pair of trail runners I got from this establishment. After my first time out with them I had realized my mistake. The staff was extremely understanding. I drove right to the store after finishing on the trail and they swapped my shoes out for the proper size, no questions asked. Great customer service!!!

Staff was friendly and helpful. I was looking for a specific shoe that was available online but not in store. Staff helped me find very good alternative to meet my needs.

This location was great. Was able to get help with my return without an issue. They even tried to see if the items were available for order online.

Excellent customer service. I was there on a busy Saturday, and had 2 nice men taking their time trying to help me find the right shoe for my weird feet with orthotic inserts. I can't account for the 1-star reviews, because I have been here twice and had great service both times!

This store has friendly staff. While most shoes are regular size, wide sizes are available in select shoes. There is a regular discount of buy one get one 50% off of shoes.

Back to school didn't have to mean back to broke. Or bank on boring. The selection was top notch and the prices were down low enough for us to reach them. Making it possible to get several pair

Jake recommended me the perfect shoes to replace my old ones

Excellent customer service, well stocked, very clean, real sale prices. I'll be back. I was assisted by Chloe who was both very charming and professional.

didn't have my shoes but nice staff

Great selection of shoes at good prices. Also, the staff is very friendly and helpful.

Another go to place of mine for sneakers. Friendly, knowledgable staff. Ben going there since they opened. Awesome prices!

They almost always have the weird sizes my family needs in shoes in stock here and there's always some kind of sale going on.

Super nice staff working through what I'd consider difficult circumstances and crazy customers. All were very patient, and did their very best to satisfy everyone.