Quick Lane at Sunbelt Ford-Lincoln of Albany

Had my oil changed today I needed my fuse changed and Gary who works in quick lane was very helpful in changing my fuse. The service at Sunbelt A+

Today had my 0il changed and Quentin was very helpful...I needed to add a oil supplement and he was helpful in getting that done. 8/10/19

10/16/19
Getting the works.All went well.

12/11/19
Had a oil change today all went well.

The technician was great! I arrived late afternoon to get my oil changed and he was happy and very friendly as if it was first thing in the morning. I described some other issues I've been experiencing and the technician listened and was ready help! Awesome service!

We absolutely love our experience using Quick Lane at Sunbelt Ford of Albany! The service is always spot on. We've never had a question that could not be answered immediately. If it couldn't be done immediately, the technicians worked until it could be. They put the "P" in professional and I will continue to return.

Just had a great customer service experience @ Sunbelt Ford. Took my Escape in for oil change and service. I was met by Gary Sims (Service Advisor). He made an observation of my tires, pointing to a potential safety problem. I had 39,000 miles on the tires. Gary gave me a quote for new tires and matched the lower price of a competitor. Yes I’m very happy with the service, but more importantly it was a pleasure to have Gary as my contact person at Sunbelt Ford. He went out of his way to keep me informed about the progress of my car repair.

We had trouble with our cars air conditioning on the way home from Florida to Indiana. The service department was so nice, got the car right in and let us and our dog stay in the lounge area. It was 95 degrees! They went out of their way to help us ! Would highly recommend them 💕😊 We are so thankful they were willing to help us out on an unbearably hot day, thank you!

Another great experience at the quick lane! The staff was friendly and they offered top notch service. They were candid and looked out for the customer’s best interest. Mr. Eddie, Mr. Gary and Mr. Mike 🎯!!! Great job!

Y’all go see Mr. Eddie and the crew with the tire/lube center. We had a problem for two weeks with a brand new set of tires. The company that put the tires on would not help us after going back multiple times. Mr. Eddie went above and beyond to get us fixed up and he did it with a smile. We will be back!

Add a oil change, waiting in the waiting room was a pleasure
They had coffee, water, and reading materials. There were others also waiting with us, which we all even talked with each other. A bathroom was also available . They came to get us when the vehicle was ready. The CASHIER was very nice.

I got my car from Sunbelt Ford. Must tell you first time I have ever owned a Ford model. Have a Ford Fusion have had for a couple of years. 3 year old car with low mileage, and computer brain that I have never had. ☺ I do plan to get my next car from here...

I've been very pleased to see real costumer service. They took my truck right on in to the shop and I have been treated with nothing but a friendly professional experience.

Great staff. Very friendly and helpful staff. Very nice lounge for customers. Very clean. First time visiting for oil change, but I will return.

They actually took great care of my F150. I had the paperwork from almost three years ago and explained the same actions are happening again..... They hopped on it immediately....

Always prompt and friendly,the staff make you feel welcome and they get you in and out in a timely manner.

They have the best customer service and will take care of you long after you have purchased your car one of the best investments I could have made .

Sunbelt Ford Albany has awesome auto technicians! I totally appreciate them being customer friendly.

I love coming here for oil change and everything else the staff is awesome

I want to go to get a job done 👍 a oil change 😀😀.

1st time service was super and my service guy Quentin Williams was the best... thank again

Great customer service and, they work hard to try and satisfy their customers!

Great service they got me in and out in a timely manner!