Bag & Baggage

Outstanding luggage store - they honor online prices & why I shop locally - you should too! Absolutely love the new spinner set I bought - the world is my oyster! Also picked up very stylish raincoats plus other great travel accessories - Bag & Baggage is the best!

Awesome customer service.
My 8 year old Samsonite bag has seen enough! Zipper had issues, and I really hoped that Bag and Baggage could repair. To my surprise, the bag was replaced by warranty. Bag and Baggage communicated the entire process and I received my new bag via ups! Excellent service and super friendly in-store representatives.

Travel store with quality goods, including hand bags, brief cases, under airline seat carry on luggage that is extremely lightweight, fashionable and durable! All kinds of international travel gear that you can see, touch inspect the quality instead of ordering online (then having to send back)! Pricey but worth it. Good services for repair if hand bags instead of sending my under warranty Italian handbag back to New Jersey, reinforced the closure for $20.00. That would have cost me Took a bit longer than expected, because only one repair person, got ill, backed up -really not bad , 3 weeks. So if taking a repair, keep the repair slip where the repair ticket will be seen because probably will need to inquire.

I haven't even stepped foot in this store yet but ... they get 5 stars .. I'd give more if I could. I'm currently on an extended stay in Europe and have had the handles break on two of my Travelpro suitcases. I emailed them because I'm going to be in KC later this month to see if they could get parts to fix my bags while I was there. They emailed right back and Erin asked for pictures etc and said they could fix. After sending info to Travelpro -- it was discovered that they did not have the parts to fix and Erin responded back that they were going to replace my bags for me since they couldn't get the parts. Just the best customer service ever !! I can't wait to thank them in person and pick up my new bags.

Brought a bag in with a broken handle; staff was able to get it covered as a warranty repair at no cost to me. Also picked up some great travel guides for upcoming trips to Europe! Great selection, very helpful staff.

I brought in a small spinner bag to be repaired. B&B did the legwork to see if my bag was still under warranty (which it was and I likely would not have known without their help) and helped facilitate the replacement with the bag manufacturer. All this while being easy to communicate and talk to. Very pleased with the service here!

Over 16 years ago, I started traveling to exhibit at trade-shows. Airlines destroyed my first suitcase in less than a year. I wound up buying about another two or three suitcases that did’t survive, either. Then about 13 years ago, I learned about Briggs&Riley, and their Simple as That lifetime guarantee that even covers airline damage. Sure, it was expensive, but I haven’t had to buy another suitcase since!

Recently, I traveled to Kansas City for my first trade-show since the Covid shutdown, and discovered a broken, minimally functioning wheel on my bag. Once at my hotel, I went to the B&R website to find a local dealer for warranty repair and discovered Bag & Baggage.

It was late afternoon when I called and spoke with a nice lady, Ann, who apologized that the service department was closed at that time, but gave me the email address for Will in their service department.

Due to my working schedule, I didn’t have time to go deliver and pickup the bag, plus the weekend was coming and my flight was Monday morning. Because of my work, I have to carry a tool kit, so I figured I could replace the part myself in my hotel room. That evening, I emailed the info necessary for the warranty about my bag, along with pictures of the broken part and Will replied early the next morning confirming that they had the part in stock. We exchanged a couple more times, and then he took initiative to personally carry the part out to be shipped, ensuring I received it at my hotel the next day. I replaced the wheel without any problem, or making any payment.

Bags & Baggage has to EARN the opportunity to continue carrying premium quality brands like Briggs & Riley.

This is evidence that they do their part.

I bought a suitcase (not from this store) and it was faulty. When I landed in KC it could not be opened. I called the samsonite helpline and they told me to come to this store. They opened my case within 3 or 4 minutes of me arriving so I could get my clothes out and then they processed the warranty which meant I got a new suitcase about a week later. All at no cost to me. Thanks for being so helpful!

As a flight attendant who had a damaged roller bag, I am here to tell you how much I appreciate this company! Erin is THE best communicator I’ve ever dealt with. They performed a rush on my damaged bag and fixed it just in time for my next trip. Thank you Bag & Baggage. You’ve been a life saver!

As an airline pilot I needed a zipper fixed on my bag. Brought it in later in the afternoon and it was ready for pickup by 8 am the next day. Always friendly and helpful staff at this Prairie Village location.

Will in luggage repair services has been TREMENDOUS in getting me what I need. He has went out of his way to either get my luggage repaired and now just get me a brand new bag. I've paid nothing through the entire process. I'm blown away by their customer service, not common these days. Highly recommend this business and will go back.

We had a bag that had damaged wheels. The repair department worked a rush order and replaced the wheels in a timely manner. The staff was friendly and helpful. We will be back!

Very friendly and knowledgeable staff. Nice selection too. I have had a bag repaired here twice. Great local business

This store has everything and more for meeting travel needs. Unique and beautiful items as well as practical. Highly recommend visiting before you travel abroad or within the continental United States.

We have always loved this store. Has wonderful items, and stuff for the kids to look at also.

Professional and knowledgable. Great repair technicians that know what they are doing with high-end luggage.

Really like this place, travel accessories other than just luggage and bags, games to play, shawls, books, prairie village treasure!

Wide variety of bags PLUS other interesting stuff. Worth the stop and shop!

Very helpful

They have done a great job with several repairs.