Saia LTL Freight

I really like working here

Hey Dan... What do you know about LTL Trucking... Or anything to do with semis anyway ? Of course its noisy... everything about that whole industry is... DUH !

Very professional and courtesy

Wonderful and very nice driver!!!!

They found my dog laying under one their semi trailer.took her in. Until they could call me . Too come and get her. Very thankful to all you. You don't know how good yo have her home.

19 years former Saia LTL truck driver. Thanks for the million mile driving award and 12 certificates for safe driving. Thanks 😊

Busy

Don’t use if shipment is important. 3 days late so far. And have had the same thing another time and have only used them a handful of times. Customer service is great. Transit times are not reliable.

This company is 110% FRAUD. !!!!!
QUOTED a price for delivery. We payed up front and took to their loading depot. Michael Smith manager. Did paperwork. Then.. They doubled price 2 weeks later with bill in mail. They won't fix their billing error... FRAUD ALERT FRAUD ALERT FRAUD FRAUD FRAUD ALERT!!!! DO NOT DO BUSINESS WIYH THESE CON ARTISTS.

Waited all day for a delivery today. At 5:11pm the tracking was updated to undeliverable, business closed. No attempt was made as I have cameras recording the delivery door. I called and was told they would make a reattempt still today. It’s now almost 8pm and still nothing. This after waiting 4 extra days due to a delay on their end. Never again!

I understand that most people don't leave reviews. Most don't even think about it unless they're upset. I really hope they don't treat all their customers like this! But other reviews hint towards them lacking in all areas! They do respond to all the reviews to make it sound like they are apologetic and will help in any way possible. However, that's now how they operate. I was on the phone with the shipper, as well as SAIA starting around 9:30 this morning. I wanted to just pick up our shipment since we were going to have to wait 1 more day before we could possibly get it. Sure... no problem. Glad you called when you did because they are breaking the pallet down (to do out tomorrow) as we speak! So we headed here! Guy calls and asked if we were on our way because it wouldn't be ready till around noon. I told him we were but would make a stop just so that we didn't show up too early. We get here... and wouldn't you know... they say they didn't have all the paperwork and it won't be ready till at least 3:30! They tried saying that they were waiting on the shipper for the last of the information. I call the shipper... and they confirmed that they had in fact sent them all the stuff requested. I talk with SAIA and then they confirm that they did actually have it... but it's still going to be a little bit. We've been sitting in the parking lot for 2hrs and 15min now. And... they are charging extra for me to pick up my items instead of having them delivered, which was not stated when I called this morning either. I would almost put money on the fact that it will take at least another hour to get my items, if not longer once they read this review. What I can say is that I will never buy something that needs to be shipped freight if they are shipping it with SAIA. They are unorganized and unprofessional in their work. Don't tell a customer one thing and then drag them through the mud. You might actually get good reviews, every once in a while, if you treated people with any respect.

I would give “negative star” if I could. My domestic shipment is now 21 days in transit (literally sitting in Grand Rapids terminal 18 days!). Made numerous appointments for delivery, but failed every single one without any customer notification. Being in trade business for over 15 years, never have to deal with this kind of delays with any freight company regardless of their size. Avoid using SAIA at all possible cost.

Update: a lost shipment claim is filed but no updates. It’s a shipment consisting over hundreds of boxes and 3 pallets. How is possible sitting on the dock and not able to locate. Last Friday terminal manager assured to my shipper and me that shipment was coming on first thing Monday, but nothing showed up.

Update: today is Jan 20th, still no words of when my shipment will be delivered. Called SAIA and let them know today is my last day of accepting shipment. I will have to refuse shipment if it shows up any days after this. Would like to take my business somewhere else by this point.

Update: by Jan 20th, shipment was finally delivered after a month. There was a couple of minor damages which my shipper agreed to replace. Thanks for SAIA management finally get to the bottom of this. Unless there are major changes in Grand Rapids terminal, I wouldn’t suggest anyone to ship SAIA around this area at this point.

Absolute nightmare to deal with!!! They were supposed to pick up a pallet from my home 8 days ago, and have rescheduled literally every day since then! They have never called me and the only way I know it has been rescheduled is if I call them myself. Terrible communication!! The shipment STILL has not been picked up and the last time I called them THEY DIDNT EVEN HAVE A RECORD of my shipment. Absolutely unbelievable! I thought that having the loading center only 4 miles away from me would make this easy and painless-- boy was I wrong!