New Balance Grand Rapids

Shoes that fit and support your feet! Clean store. Friendly service. Plenty of parking. This store has good stock. If you want cheap shoes shop elsewhere but they are my feet and I like good shoes. Their products last and last and last. I have not bought a shoe elsewhere in many years.

Customer service is always top notch. All of the staff are educated on the shoes & feet conditions to help you get the best shoe for your feet.

I brought, with me, my special needs sister and she was treated with respect and he helped her understand that her 3 month old shoes may not be the problem. I sat several feet away and let him handle it. He did fabulous!

I needed new shoes for my new job. I explained to Charlotte that I will be on my feet standing on concrete for 10-12 hours and need great support. She showed me a few, brought a couple out. She was very nice and patience as I decided. Thank you Charlotte for making my shopping experience awesome!!! 😊

Called to see if my shoe style is being replaced. Good news, it is not. Bad news, hard to get because of supply issues. Sales associate was very friendly and helpful on the phone.

The New Balance store is a really good place to find great shoes. Their staff is incredibly knowledgeable and helpful. Because of the many good experiences I have had there, that New Balance store is where most of my family goes to get shoes.

Sales clerk Dustin was very friendly and helpful in fitting my husband for a good pair of footwear. He has 2 different size feet, so this is important. Bonus, I found a pair of walking shoes on sale for $10!!

Please go to this place and ask for Stephen, he's the best♥💜❤, they helped me any have me my life back. Please go, to Foot and ankle. Please don't go to good feet store, go this way and you will get your life back. Life is great since 10 yrs old, priceless on both. Please share😊♥💜❤

Very helpful, even though there was only one person working, he made sure everyone was taken care of in a reasonable time. I recommend the 3d foot scan.

Sara is very knowledgeable in the New Balance brand. She'll direct you in the direction you should go and let you know what will or won't work for your feet.

I have bought my 3rd pair of shoes from this store.. the people are friendly and knowledgeable.. I can only get one style as I have very wide short feet but the people help me get exactly what I need..

They have a wide variety of sizes and hard to fit shoes. The sales people are all knowledgeable about the shoes. Very nice!

I found a great pair of running shoes, they are so comfortable! The young man who helped me was great, he went above and beyond to be helpful!

Great service, fitted me with the shoes my podiatrist recommended! In and out within 10 minutes!

I bought work shoes and they were rubbing on my toe, the clerk nicely exchanged for wide whith .. Thank you so kindly..

Do to virus. There big tent sale has been canceled. But having weekly sales. On different models .

Awesome service. My son needed new shoes due to new AFOs and they helped him get exactly what he needed.

The only place to buy New Balance. With knowledgable sales people to help with fit and suggest models for activities.

You pay a lot but their shoes are so comfortable and the staff work hard to make sure they fit you.

I'm so glad this place exists. New Balance seems to be the only athletic shoe I can immediately feel comfortable in.