Napoleon Harley Davidson

Had the misfortune of dealing with a serious engine issue in August with my 2020 Harley Davidson Road Glide Special while on the Eway on my way to the gym. Had my Road Glide initially towed to another dealership... But they would not honor my ESP, (Extended Service Plan) so I then reached out to Napoleon Harley Davidson extremely stressed and bummed! Within maybe 10 minutes of giving them the vin they verified all my information and then informed me they would not have any problem honoring my ESP if after they looked at my bike... I was in a position to use it! Long story short, my engine was scrap, along with a few other parts.... And everything was covered by my ESP! They made this process very very painless... Replacing my motor and getting me back on the road before the end of the season! And they called me periodically throughout the whole process to give me updates and the like!!! I was extremely impressed with this dealership.... As I have not had the best dealings with a few of the other Harley-Davidson Dealerships in my local area! Thanks alot to Ms Tammy, Reese, Jeremy and Greg!! Was my supreme pleasure dealing with you all... And my wife and I are looking forward to spending more money here because you all most certainly know how to treat your customers!!

The short story, after 3 other Harleys (purchased from other dealers) I settled on the Touring line. Not the latest model as we can see but top of the line for that engine series. After I had the bike for a few days I noticed an rather dangerous defect and some other features that did not function as expected. . I took the bike back and explained the situation to the sales manager and service manager. About 3 weeks later the bike was (complicated diagnostic issues) returned to me. Nearly 2K in parts and labor at no charge to me. I am not sure if that is 'policy' among other dealers to some 'as is' may be just that. Five out of five stars, very satisfied with the sales and service.

A fantastic place with a top notch staff. I highly recommend giving them an opportunity if you're looking to join the Harley family.

Hey Johnny thanks for the parts and the informative conversation 👍🏼 😀. I drove damn near 3 hours to get what I needed but it was worth it next time I get out there I'm gonna be on my bike. I can't remember everybody's name but the lady in the clothing depart, And another salesman on the floor I believe his name was Bryce, I see you guys again, Thanks.....

Our experience with Harley dealerships has always been good but the people at Napoleon’s Harley Davidson were stellar!! The service department went above and beyond to get us fixed up & back on the road after an unexpected situation. Thanks again for your awesomeness!!

They had pictures with Santa, Harley Legos, Xmas arts and crafts and a pancake breakfast. The grandkids had a blast and so did we. Not to mention my daughter Taylor works in sales so if your looking for your 1st bike or your next go see her for a great deal and buying experience!

Took my bike for a Dyno and they found other issues. Got my bike back and rode it to Biloxi Mississippi. The bike road perfectly, totally enjoyable and I credit Napoleon Harley-Davidson... thank you.

I purchased my bike from here. They were on one of the only dealerships willing to deal a little. I also use their service department for my services. Their service department is second to none everyone is friendly I feel like I am getting exactly what I paid for easy to get into when you take your bike in at a scheduled time it goes right in great place. They will get first chance at the next bike I buy

I really like it due to the little museum they had in there

Cool dealership, awesome collection of Harley davidson memorabilia & bikes on display.
friendly staff

On my way to Sturgis broke down in Toledo on Saturday was referred to Napoleon Harley Davidson they were incredibly helpful and great to work with took my bike in on Sunday had it already to go Monday afternoon. Unfortunately never made it to Sturgis but did get back to Boston without issues Tim the master mechanic is definitely on top of his game . Although I was thinking about trading up while there we couldn't come to an agreement but all in all good and honest people to do business with.

Best HD shop in NWO! Staff is friendly and helpful! Lots of history in the walk through time capsule. It's definitely worth a visit! Super easy access off of Rt24.

They are always very helpful. Feel like part of a family

Most amazing sales experience I've ever had. All my family and friends come to Merz for our bike needs.

I was traveling trough the small town of Napoleon, OH. Parked my truck at the Petro and walked over to the Harley dealership. I had zero plans to buy anything much less a bike for the simple fact I live all the way in North Carolina but they had a Road Glide 3 that I've been looking for that is extremely hard to get. After checking about delivery and everything with numbers, I bought the RG3. These guys are awesome and made me feel welcomed. They worked with me and talked me through everything to make everything a breeze. Thank you, Mike and Nepoleon Harley Davidson, for everything and getting me my dream bike!!!

Very nice HD dealership. Small museum.

Nice place. Parts department is on the ball.

Love the place. Sold me a tri glide. Best deal anywhere. And I shopped around. Service is top of the line. Thanks you all

Friendly staff. Very Beautiful Dealership. When you first walk in it is like a museum. So nice. Lots of different clothing.

Great sales floor. Wonderful museum as you walk through the front door. A very large selection of items and clothing. The sales staff was very kind and helpful. Will be stopping by and shopping there each time we pass through the area. 👍👍👍