DoubleTree by Hilton Richmond Airport

Our family checked in for basketball all-star weekend with strive for perfection. The hotel was clean, the beds were comfortable and the customer service was excellent. Semeatria at the front desk was very knowledgeable about the area for shopping and restaurants and Mel (housekeeping) not sure his position but he was very friendly and was able to help us out with direction ect. These two employees went above and beyond for my family during our stay they are great employees, and we need more kind people in the world like Ms. Semeatria and Mr.Mel. The location was great as well, wawa and sheetz right next door and shopping center 5mins away. Only downside was my mom didn't like hearing the airplanes at night. The fresh warm cookies are the best.

Right around the corner from the airport, hotel looks newly renovated. One of the smaller doubletrees but still very good staff was friendly and had a good breakfast option. Several gas stations right around the corner with additional food and drink options. Couple miles away many more options to eat.

Fantastic attentive hotel staff.
Unlike other mega carriers, this hotel made it their business that SWIFT associates were treated to the best of their ability.
Congratulations

Great airport hotel, in very good condition.
Loved those Chocolate Croissants for breakfast!!
Service was good but not exceptional; housekeeping has to be more proactive about keeping up with minor room details.
I will patronize this hotel again.

I booked a room for 1 night here and felt the hotel was very clean, the bed was very comfortable, great desk/chair set up for morning emails, and the breakfast downstairs was awesome. It costs a few bucks but more than worth it. What made my day was the friendly breakfast staff. Nothing but good vibes and energy.
Due to the awesome servers Meka, Shameka, and the chef Maxine I will be staying here again when working in Richmond area.
Almost forgot, the front desk hooks you up with amazing cookies and bottled water at check-in. Nice touch.

The rooms are amazing. The customer service was great. Everything was clean. Definitely will stay here again when I come back in town

A really nice stay. The rooms are well decorated and tastefully laid out. The bed is super comfortable! More importantly, the staff is friendly and helpful and the shuttle driver is fantastic. If you've got an early flight then come here to grab a little shut-eye before you head out.

Clean, comfortable and convenient! Great customer service from front desk and bistro staff. After a long work day, I was able to check in on the app, head straight to a clean comfortable room. Very close to airport, gas station and restaurants. No complaints

Great location! Very close to the airport, shopping, and entertainment. Free Parking. The staff was great and very attentive. I brought my family while I attended business meetings throughout the week and they had a great experience. The staff recommended nice attractions and dining options. We definitely highly recommend the DoubleTree by Hilton Richmond Airport.

I was prepared to give 5 stars. Our first two days were perfect. The shuttle driver was amazing. Sherry, Meka and Maria were lovely, professional and helpful. There was no hairdryer in the room and Sherry searched the hotel to find one. Meka was charming and delightful. Maria helped us get items for the room. Our only issue was the bartender who was chatting with two people and never bother to even acknowledge us for 10 minutes. She finally dumped two menus and left for another 10 minutes. We’re finally left.
We had a 7:30 flight the last morning so I came to the desk to check out at 6:51. I told the receptionist we needed a shuttle and he said it would come at 6:00. I told him we were going to run by the breakfast area and grab coffee and a quick bite. I walked over at 6:56. I set my purse down, spooned some oatmeal into a bowl. Suddenly the cook came out and went ballistic because it was 6:57 and not 6:00! She glared and me and told me to get out. She was rude and condescending. She let me know she did not care about my flight. I left with the one scoop of oatmeal and paid $6.00 for it. I was at the foot for the shuttle at 6:00 but there was no shuttle. The receptionist told us that he would be there at 6:30, not 6:00. So we waiting another 30 minutes. The chef from the breakfast walked past us and sneered, blurting “Good morning….. AGAIN!” Sue never said it before so I don’t know why she said “AGAIN”. She then went inside and began to gossip about us entering her restaurant 3 minutes early. She didn’t know we could hear her.
Thank goodness the shuttle driver arrived and was very kind.
I have never life been treated so rudely by anyone. Especially for arriving 3 minutes early.
I can never return to this hotel even though I fly to Richmond often.

This is honestly my first good experience with a Doubletree. Staff was friendly and the rooms were very clean and comfortable. I'd absolutely stay again the next time I come to Richmond.

both front desk AND site manager went out of their way to support me in a personal matter, can't be more pleased with the service.

A large airline screwed up quite badly, this is what had caused us to have to get a hotel. At 2am we called and spoke with Angel, it was like it was meant to be. She was the kindest, most caring person we’ve met that day and was willing to go above and beyond. She helped us out with our toddler and was just phenomenal. Another person assisted us in the morning at the buffet and also went above and beyond, unfortunately we did not get her name. The customer service was amazing and I would stay here again in a heartbeat!

This is an airport-based location, so I didn't have high expectations, but this DoubleTree turned out to be a great experience. We hosted a weekend reunion of WW2 veterans and their families in this facility. They were able to structure their facilities to fit our needs perfectly, they provided meals that all got very positive reviews, and the staff was superb. Everybody we interacted with - from sales to kitchen staff to front desk and housekeeping - was upbeat, friendly, welcoming and helpful. I highly recommend this facility.

I really did enjoy my stay and the staff was very courteous. When I needed extra towels. It was taken care of with respect and dignity.

Great stay. The rooms are fresh, updated, and clean. Right next to RIC with a 5 minute Uber to the airport.

Nice n clean great customer service felt like they knew me

Friendly staff went out of their way to make sure I was taken care of restaurant/bar staff stayed open until I was finished even when I showed up at close the 4am shuttle was there before 4 and was super nice and clean great stop for a pass though thanks again!

The conference room was nice and spacious! The room I stayed in was clean and the shower was top tier!

The Doubltree has been the best hotel I have stayed in while visiting Richmond. The attendant at the front counter was incredible. I needed copies of very important documents and she took care of it immediately. I needed a screwdriver to fix something on my daughter's vehicle and she didn't hesitate to get it for me. Incredible hospitality. I will be back.