USP Euro Car Care

Came through for several items including tires, brakes, and battery. Nice to see euro specialty mechanic who can work on quirks of German vehicles.

Shop itself is nicely laid out with customer facing seating area that is conducive to taking a quick work call or sitting on laptop with coffee, water, and wifi. Area had plenty of distributed seating and power outlets. I've sat in airport lounges that weren't as nice.

Tyler was service advisor who managed my experience. He was friendly, helpful and most importantly didn't try to upsell unnecessary services (and actually talked me into deferring a few). Customer service wise I can not say enough positive things. I had upcoming work trip and Tyler was able to coordinate part arrival and car drop off so that my vehicle would be ready when I returned. When I had follow up questions after service, I was able to come back same day and hand keys to Tyler. He and the mechanic team quickly addressed and resolved them before I had a chance to finish my coffee in the waiting area.

Price wise, know you are getting a premium vehicle serviced so expect invoicing to be better than the dealer, but still reflecting a premium for the higher quality of mechanics and service managers. They also provide loaners and transport if needed.

Mechanic bay was clean with several technicians available to answer any questions you have. Mechanic provided a walkthrough on what they were working on and offered several options for next steps.

I recently had a fantastic experience at this repair shop. Not only were they refreshingly honest, but their pricing was significantly lower than what BMW would have charged. Despite having out-of-state plates, they didn't take advantage of us. Rafael, in particular, provided excellent service and ensured our car was taken care of promptly and professionally. I highly recommend this repair shop for anyone looking for quality service at a fair price.

Recently, my 2013 Mini Cooper, due to its age, required quite a few repairs, so I took it to USP Euro Car Care. The service I received was impressively thorough. Rafael, in particular, provided exceptional assistance. He was transparent about the repair process, clearly explaining what was necessary and keeping me updated throughout. His commitment to going above and beyond to ensure customer satisfaction truly made a difference.

The team's work on my car was exceptional, and it's now running smoothly again. Finding dependable car service can be a challenge, but USP Euro Car Care surpasses expectations. Their expertise with European cars is evident in the quality of their work. I strongly recommend USP Euro Car Care to anyone in need of car repairs, especially for European brands.

Words of gratitude. I am beyond please with fixing my car at USP Euro. Car care words can't describe how satisfied I am. It was one of my greatest moment's fixing. My car and Rafael is such a great person. I would recommend anyone any time to take the car there and get the experience that I get.

I recently had work done on my 2016 Audi A6. Prior to this, I had always taken my car to the dealership, but have been looking for a long-term mechanic I can trust, as I am not looking to trade it in any time soon. USP has certified auto mechanics, I received excellent customer service and A+ work. The service technician explained the need for all repairs and followed up with videos and pictures. When I inquired, it was made painstakingly clear which repairs were urgent, and while caring for an Audi can be rather expensive, I saved a bundle getting my work done here. I have no regrets!

I would highly recommend USP Euro Car Care.They are honest, professional and extremely helpful. My BMW is no longer under warranty & needed some costly repairs which was further inflated by the dealership. My neighbor recommended USP so I took my car out of the service dept. at BMW to USP. Even though the repairs were still expensive,they were 20% lower than what the dealership quoted. I dealt with Tyler at USP & he was extremely helpful, gave me options & explained all the repairs in detail, advising which ones can be done at a later time. It’s nice to have auto repair shop with this level of service. Thanks Tyler for you help.

I’ve been to USP twice now, first time was for regular maintenance service and this time my Mercedes wouldn’t start. I called spoke with Rafael and explained my issue. He set up an appointment for me the next day because I had to have my car towed there. I met Mark the next morning after dropping my car off and he said he would call me as soon as they could with a diagnosis. He called me a short time later and explained that it was my starter and went over the cost and process involved, I also requested that they perform its regular maintenance. Anyway, my car was serviced and repaired and runs and feels great! These guys and this place are the best and I will be bringing my car here for all and any service that it may need! I paid what I was promised and nothing more, no hidden charges or surprises! This place is better than going to the dealership and so are the prices! So if you have a Mercedes or any foreign made car bring it here for service or repairs you won’t be sorry! Thank you Rafael, Mark and the technicians!

Very welcoming, easy to work with/schedule service along with a fair price. Rafael was very accommodating. Wouldn't hesitate to do business with them again.

This was by far the best experience I've had with any shop, including the dealership even when my car was still under warranty and lease. Rafael was very honest, professional and thorough with what my car needs were. He kept in contact with me the entire time my vehicle was there, it was an awesome experience and he was super detailed. I had a lot of work done on my 2013 GLI and they by far exceeded my expectations with the quality of work and their prices were great. Best money I've ever spent. I'm the original owner of the car and it feels like I just drove off the dealership lot in 2013. I highly, highly recommend USP. Will only bring my vehicle here from now on. Wish I found them sooner. If I could give USP and Rafael more stars I would!

USP was able to provide excellent service on my car. Not only did they beat Audi service center price, but beat the price of another local shop. USP was also able to identify service needs a show me using specific measurements and photographs. USP also took the time to allow me to speak with one of the techs in regard to my vehicle which was greatly appreciate. I HIGHLY recommend USP for all your euro car needs!

USP will take the necessary time to diagnosis the issues with your car and inspect any other issues. Provide you a detailed list of issues found, quote to fix, and walk you through the best path forward that fits your budget and parts that need repaired the most. Tyler was my guy and got me fixed up and even took care of some other items that needed fixed at a fair cost an a timely manner. I would recommend USP for your car fix needs as these guys are Top Notch and very trustworthy end to end.

Another great experience at USP Euro Car Care. Tyler is awesome and made the process easy and answered all my questions in a timely manner as usual . USP installed a stage 3 clutch in my GTI along with providing me with a full inspection report. I highly recommend USP for all your upgrades and service. Appreciate all of you from sales, service and the technicians.

I really enjoyed my visit for an oil change on my Audi A4 they had a coupon online as well really good price! I couldn’t get the car wash that was included in my coupon because It was already 40 minutes away from closing however that didn’t bother me because the pricing was cheaper than any other location I been to! You can even book your appointment online! It’s awesome go check them out if you want a reliable company fixing your euro car. Rafael helped me out in the front desk he was really nice and attentive answering all my questions. Thank you for making my first time visit worth the wait! I will be back 🤩🙏🏽

Had a clog under the hood in my wiper fluid and they were able to replace and fix my car in just a few hours. Rafael was great at explaining what all needed to be done and getting my vehicle back in shape, thank you!

My husband has been having the toughest time having his Porsche taken care of properly from the dealer.

Someone recommended Tyler from USP Euro Care to us.

We came by and it has been an incredible experience. Excellent service, and they do what they say they are going to do and their prices are fair.

Yes, we are going to come back with our Mercedes Sprinter because it needs some work as well and I cannot recommend these guys enough.

Excellent service.

Excellent experience. They have fixed my car twice, and it has been great. They explain everything to the customer, nothing is hidden... They do not suggest doing anything that is not needed.

I have been going to USP for a decade and a half. And very proud to recommend quite a few friends to them.

Tyler and Eddie are always top notch. Chris has always been great too.

In today’s day and age, honest shops are hard to find. This is DEFINITELY one of them, and they are incredibly knowledgeable.

Recently had an issue that was a little baffling, one of those issues that happens, but stops when you get to the shop.

We have all had them (or will if you have not yet). But they did not give up and were able to figure it out.

Thanks guys!

PS - Tyler, it worked!!

Sasha

USP was able to fix my vehicle in a decent amount of time. I like that they maintained communication with me, took their time to explain what was going with my car and gave me options for me to choose from. They were really professional upon arriving to the location and meeting the staff. Great customer service and kind. Will definitely be getting future car services here. FYI I drive a foreign car. It wasn't easy finding a place with HONEST mechanics. At that time I was over my vehicle's dealership and their expensive costs. USP definitely give me hope again with some affordability. Thank you

Thank you Tyler of USP Euro for being an honest, reliable when it came to my BMW X6 50i. I am very knowledge when it comes to my vehicle and the prices at the Manufacturer once out of warranty were just outrageous. I met Tyler, he just gave me the proper run down, which I already knew with good fair pricing. I would say absolutely no surprises, no outrageous labor fees, just good honest shop that i would recommend to anyone with a BMW before leaving the Manufacturer with a $542 Diagnostic free, anxiety and no work completed. I am a customer now for life.

I took my E450 to this shop due to the fact it is a German car and they specialize in servicing these cars .
I was firstly amazed at the staff and how clean their premises are .
We discussed what needed to be done and as I was a first time customer they showed me their workshop. You can literally eat off the floor .
About an hour after I left I was sent a video inspection of the car and received a call about a few extra issues they found .
By the end of the day my car was done , hand washed and ready to be collected .
I would not normally be interested in doing a review, but am doing so due to the fact that I was so impressed by this company. I personally recommend them .
Shops like this are few and far between in today’s world .
Excellent service and may I add that I had a follow up call a few days later to check if all work was fine.
They also add a warranty to their work .
Deserve the five star rating .