Lovesac

Yes, your representative Jan was remarkable. Very inviting and informative during our initial inquiry. She further made it extraordinarily easy for us to lean in and place in unanticipated order as our first experience with Love Sac. It is obvious she loves what she does and has garnered a fair amount of culture & training that completely supports the brand with a positive experience.

Great shopping experience! I visited the showroom here in Rice Village and spoke with Kailey. She was so helpful and patient! I had tons of questions and was indecisive. She walked me through all of my options and talked about her own experiences with fabrics, etc. I wasn’t pressured to buy that day but she reached out later that week and let me know what promotions they had going on. I also spoke with Jan who helped me place my order and made the changes I wanted without me having to do the work. What an awesome team!

Even if you have a single question about Lovesac couches, I Recommend visiting the store! Kailey helped us learn more about the product and was very knowledgeable! We asked a lot of questions and she answered every one! Left the store feeling more confident in our purchase!

The ideal destination for learning about LOVESAC products, configurations, and promotions. The showroom features roughly four of their best-selling recognizable pieces, as well as samples of all materials and colors. During my visit, I was greeted by Jan, Daisy, and Maria, and I must say that this crew is very informed, courteous, and pleasant. They addressed all of my questions and recognized my need for high-quality furnishings. It was enjoyable to work with a team that was so knowledgeable about their company's products.

Jan and the rest of the staff at Lovesac are wonderful. They are super helpful, patient and knowledgeable and never pushy. Visiting the store is a pleasure and I will be a repeat customer for years to come!

Quintin has gone ABOVE and beyond to help me with a return. He’s the only one in the customer service team that TRULY helped out every step of the way, and he made me feel appreciated as a customer even if I’m returning the product. Lovesac is very lucky to have him as customer service rep!

Absolutely the best purchasing experience I've had in a long time. I waited until Cyber Monday to orser which of course is SUCH a busy day. I had a number of questions because the Sactional I ordered will be a surprise for my fiance. The customer service representative I started working with was so helpful but unfortunate her work software was acting up and the call got dropped. She made sure to have another representative reach out and call me though so I could complete my order. She talked me through everything, reaffirmed my order was eliglve for the trial just incase we need it, and helped me get my payment setup to go onto my store card and another method. She also got me signed up to get text alerts when things start shipping so I can make sure I intercept and hide things as they arrive. She was very patient, so friendly, and I really felt like I could rely on her for any help I needed in the future. She followed up shortly after our call with a text with some helpful hints on getting everything set up once it arrives, and then reminded me to send her a text if I have any questions or need any help.

I'm so happy that I took the plunge and bought my Sactional and I can't wait for it to arrive. I also love knowing that their is a dedicated, friendly, and helpful customer service team to work with in the future to add to our Sactional if we move or add some kiddos to our family!

I went in to Lovesac today on University Blvd and Daisy was amazing. She was very welcoming and knowledgeable. She really help guide me through all the options and was very patient with my indecisiveness. Thank you Daisy.

Jantessa was great to work with. She’s very knowledgeable of the Lovesac product and helped us decide on the perfect sactional for our needs.

Priscilla and Jan were fabulous when we visited the show room and throughout our ordering process. While it is an investment, this couch is going to be great for years for our family.

We're so happy with the service and care everyone at the Rice Village location has provided. They remember us and take time to make us feel comfortable with our purchase and they are super friendly, kind, and knowledgeable.

Sunil was absolutely wonderful. He listened closely and was patient as we discussed layouts, fabrics, use of space and possible alternatives. He was kind and respectful in all of his exchanges and kept his word throughout the order placement process.
I recommend him, his teams and the Lovesac store in the Rice Village.

Amazing staff! Quickly assisted me and helped me choose the right selections i wanted ! Thank you Priscilla for making it effortlessly for me in such a short amount of time. Looking forward to my lovesac!

Sunil at Lovesac gave me GREAT customer service. Helped me figure out best way to get a Lovesac to my daughter’s dorm way in the easiest, most cost effective way. He is a great problem solver & thinks outside the box. Very satisfied!

Had another interaction sign Sunil. We couldn’t shrink our Lovesac so we took it and Shopvac to his store. He helped us shrink our sac. Above & beyond- amazing customer service⭐⭐⭐⭐

Quintin was very helpful and knowledgeable of the product. He gave us his honest opinion and at the end we got what we wanted.

Awesome company! Sunil was extremely welcoming, treated us with kindness and top notch professionalism, and really knows the product well! Proceed with great confidence that you’ll be well taken care of!

Great experience and knowledgeable staff, especially Jan for helping us scheme furnishing ideas. Great store!

Quintin was amazing and helped us with the purchase of our LoveSac! Great customer service!

Customer service was excellent! They really helped me out when it came to exchanging for different seat covers.

Priscilla was amazing! She helped us from day 1 and finished our sale without a hiccup!!