DSW Designer Shoe Warehouse

I came in here yesterday looking for "On cloudnova" shoes. (Hint: they dont have them in store and they're very hard to find with Genesee Valley being closed.) So anyway, I approached two staff members who were both hard at work yet pleasantly chatting with one another. They both immediately smiled at me and greeted me and when the one staff member started answering my questions that they didn't have the shoe in store she began helping me as to how i could order them, looking things up for me online. Excellent customer service. 5/5.

Also, they did seem to have a large selection of very fairly priced name brands!

So many great options and great prices. Staff was helpful and kind.

I could spend hours here and have! I love their shoes and floor staff. Many thanks to Ruby and YaYa for always taking good care of me!

Some of the best customer service ever. Employees are always around to help and never pushy, but very attentive. Always welcoming when you walk in and thanking you and saying have a nice day when you leave. They definitely have a good selection and if you they don't have what you want in stock they'll send it to your house for free. Overall a good place to shop

I had some trouble with an online order, they sent me the wrong size. I was expecting to get hassled returning them to the store because customer service is extremely hard to find, especially in this area. Karina was amazing, made me feel comfortable, and hooked me up with a shoehorn. I would recommend shopping here to everyone and anyone if you are a shoe lover like myself. Keep up The good work Karina, and know that your warmth and friendliness doesn’t go unnoticed

Everyone wS very friendly and had good ideas.

I ordered online so when I received my shoes it looked as if the design was coming off the shoes so I took it back to dsw the young lady was so nice she kept apologizing I said it’s not your fault. I just hope there is the same size shoe in the store. She went to go look and YES!!! They had my size in the store.

Great selection, good deals, and great staff!

Love this store! I really enjoy shopping in their clearance racks...
Wishing they made it a lil easier to get coupons (DSW main office)...the prices are pricey and that's hard to buy...
The employees are always happy, friendly and this store is ALWAYS clean and organized!

We were able to shop without being bothered, which we liked. Yet someone came & asked if they could take our boxes up front while we continued to shop. We thoroughly enjoyed our shopping experience!

Staff are amazing. We were looking for shoes for a nurse...very nice employee was able to help us with a great deal of information. Great shopping experience!!

Service was really good, staff very friendly! We went to 4 other stores that day looking for boys toddler shoes and no one had any in stock we found something right away and will definitely be back!

Helpful staff, but didn't find what I was looking for.

They were nice and helpful. Clean store had what my husband and I was looking for, enjoy using my rewards points with the birthday card.

Store was clean, employees were friendly and helpful. They offered to order me a different size shoe if needed. Great experience!

Very nice selection wasn't shopping for myself but I will be back seen a few pair of shoes I want

They have a huge selection of quality footware. The staff is always kind and helpful. They were so nice I had to tell them that and that I appreciated it. The prices are fair also.

I found some new tennis shoes at a great price. The cashier was very friendly and helped me apply even more discounts to my order. This is the only place I will buy shoes!

They didn't have what I wanted but at least they ordered itand plus everybody had a mask on and I didn't have to worry about breathing them to. Nice

Diamond was a wonderful help to me today! She provided speedy and excellent customer service. I love coming to this location!