New Beginnings Restoration Inc.

Imagine living in a neighborhood where the siding is at the end of its life, the trim is rotting, and the only thing protecting the house from water damage is the siding. Imagine your house was built before house wrap was a requirement and the assembly line of homes in your neighborhood had some of the lowest quality parts at the time. I found myself in this situation. The quotes for siding were anywhere from 40k to 60k (omg). The cost to replace the trim and the scallops, that bear the dirt of a 1000 rains, was somewhere in the 14k to 16k range. And none of that seemed doable in my mind without refinancing the house and ruining my low interest rate. So, I decided that I would try to tackle the trim myself. I ordered PVC trim boards from Lowes, the kind with the fake wood grain, and since most of my trim was on the bottom of the house, I set to work.

On a Saturday in late April, I was in the middle of ripping off a piece of rotting trim from the side of one of my windows when I realized that I was totally in over my head. The OSB was soaked, I didn’t know how to remove siding, and I honestly didn’t know how I was going to put all of this back together so the window and the wall behind it would remain dry.

As I was having these thoughts, a car passed by. The man driving stuck his head out of the window for two house lengths and I knew he was coming back. When the car did return, his wife got out of the vehicle and came over to talk to me. She said she normally didn’t do this kind of thing, but they had done work on many houses in the neighborhood and if I was interested, they would come out and give me a quote on the following Monday. They weren’t looking for people to sell to, they just happened to be in the neighborhood with their grandkids after an outing together.

Fast-forward to Monday when Tim and his wife Sue came out to talk to me about the trim, scallops and siding. He took measurements and gave me multiple options to consider. He could do the trim for me, the trim and the ugly scallops, or, and he asked for permission first, he could give me a quote on the whole house. On a side note, some of my trim had already be cased in the aluminum trim coil, so there were parts of the house they didn’t need to do which in the end saved me some money. Also, unlike one company, they didn’t say they wanted to replace the existing work “to match”. When I saw the price of a full house makeover, with matching trim around all of my windows, insulation, house wrap, replacement vent covers, boxed out outlets, what to me felt like the works, I knew the right people had found me.

For just under 19k, I was able to take my 1996 ranch with the rotting trim and the old yellow siding, and (with HOA approval) turn it into a color I had always dreamed of getting. The two workers that came to do the trim took just under two weeks, and they were true masters of their craft. They knew my original siding was on wrong and pointed out why. They taught me that they had a method to their madness to make sure the siding looked good, a pattern that was consistent around the house. They reinstalled all of the fixtures they had to take off and even installed my replacement outdoor lights for me. While some people may not appreciate this, they piled up the old siding and scrap in the driveway and got a dumpster on the last day to save money.

Honestly, none of this would have been possible without the kind couple at New Beginnings Restoration who took a chance and stopped to offer their genuine assistance. Did I mention they also helped me take my trim back to Lowes? I know that if you got this far you have probably seen previous reviews, but I assure you, as someone who does a lot of research, and is pretty handy herself, this company is very much worth your time. Also, they offer financing!

Thank you, thank you, thank you for my beautiful “new” home, Tim and Sue! And our new friendship.

Very fair price on my roofing job. Excellent work by a crew that showed up on time (actually a little early), worked together as a team, and left the job site spotless. I would definitely recommend this company and would rehire them.

Thanks for a very well done siding and gutter job at my place off Birch Street in Woodhaven. From James and helper finishing the punch list odds n ends, Bill’s installation, salesman Scott, office Sue, to owner Tim - the entire NBR team did a 5 star job for me. Much appreciated. Thank you! Joe J. 11/14/20

New roofing was done so well that had New Beginnings do gutters & windows. Roof was done on time as stated & property cleaned up. All work by this business was FIRST CLASS.

New Beginnings Restoration did good job on my home. :-).

Good

They did a good job, but their customer service is TERRIBLE.

We paid 50% down in August of 2019 for work to begin in November 2019. When November came, I *had* to call asking when they would be out only to be told that they are down a crew and would not be out until March 2020. March 2020 comes, I *had* to call again to see when they would be out, end of March. Then Coved hit. I *had* to call again to see when they would be out. The job was finally completed in July 2020, almost a year after they took my money.

I would not recommend this outfit for anything related to home improvement.
Roofing is supposed to be their specialty, but after 2 years, I’ve experienced three leaks.
My basic requirement when getting a new roof is NO LEAKY ROOF.
And, like many others reviewing this outfit, I have 8-10 unanswered calls, and no returned calls. It would be a good business practice to stand by your work. These guys obviously don’t.
Don’t get a quote from New Beginnings, unless you’re looking for a bad experience...and a leaky roof.

New Beginnings Restoration Inc. done my roof on Dec. 22, 2015 and my new roof was leaked next day.
I was totally disappointed their workman ship.
Kind of lucky, was rained next day and early detection of leakage and able to fix it. They repaired it after 2 weeks later.
For future, I will "NEVER" "NEVER" give any my home improvement job to New Beginnings Restoration Inc.

Horrible customer service. Treated horribly over the phone. For 2 weeks I have been trying to get a call back regarding a permit they pulled on a new roof, and each time told someone would call me back. They never did. Upon calling today, I tried to explain the situation and the person on the other line said I was yelling at her (I was not, clearly she said that so someone at the company could hear it and an excuse to hang up) and then hung up on me. Tried calling back and asking for a manager and she stated they don't have one, and hung up again. Beware of this company, the office staff treat people very poorly and are dishonest.

We signed a contract with this company to install siding on our garage on August 13, 2019. It is December 3, 2019 and the work has not started. We paid 50% down and the company is not returning our phone calls. Horrible!!!

Very poor phone etiquette, had a bad experience trying to speak to someone at this company. and just like I've read in other reviews for this business, I ALSO WAS HUNG UP ON.

Terrible customer service. Set up multiple appoints and they kept canceling. On the last one they cancelled morning of.