Chilson-Wilcox Inc

Definitely a 10/10. Just got a 2022 Kia Soul from them and I really love the car. The service was amazing! And it was a pretty quick process. I would totally go through this dealership again.

What a great experience!!! Everyone was so professional. Congratulations to Dalton on his first sale! We purchased a 2022 Dodge Ram 3500 and Dalton helped us set up all the electronics...Sean Nash is an amazing Business Manager, we all came together on a deal that worked for all evolved! Thank you Chilson Wilcox we Love our New Truck

I usually hate car shopping. The team at Chilson-Wilcox made my car buying experience easy and painless. The finance manager, Sean, was exceptionally knowledgeable and helped me get into a vehicle that I was happy with and could afford. He worked with me through the whole car buying process and made me feel informed and reassured. He was patient and answered all of my questions clearly. I love my new Renegade. I cannot thank him enough! I also wanted to thank Micky at Chilson-Wilcox for his assistance in working on my vehicle. I couldn’t be more satisfied or happier to recommend doing business with them. 10/10

My experience was great all around ! I ordered a Challenger RT with help from Scott on options and price , ect . Scott stayed in contact with me on scheduling and delivery. ( came in sooner than we anticipated ) Jim helped me through all the financing and warranty info very efficiently. And then the one and only Ron took over on Manuals , controls , navigation system, u connect . Made sure everything was good before driving away ! Everyone there has great personalities , easy going and very helpful !
I would not hesitate in the least to return. Plan to keep my car serviced with them also . Looking forward to returning! The old school feeling of dealing with a smaller dealership!

I purchased a 2023 Jeep Renegade from Sean Nash whom is the finance manager. I got a great end of year deal off 10% off MSRP, got the Jeep Wave program which takes care of my maintenance for a couple of years and they even delivered the car to me and handled my Volkswagen lease turn in process. Very friendly and helpful staff. I’ve never had a Jeep before but I absolutely love it. Anyone looking for a great deal and great customer service during and after the sale go to Chilson Wilcox CDJR, you will not regret it.

I recently bought a 2018 Dodge Challenger from them, tbh I started finding issues within a few days, bent driver seat frame, headliner missing clips, seat belt installed backwards ext. I was livid, I felt sick, I thought they had gotten me good. I brought the issues to their attention, and they went above and beyond to make sure I was happy, even fixing things I told them not to worry about. Also I live about 100 miles from them and they provided me with loaners no problem, wasnt a challenger but lol, and also filled my gas tank up for me for free. I was a bit of an A-hole and they did things they were not required to do so i am very pleased. I would recommend them 10 times out of 10.

Ordered a Chrysler Pacifica in from this dealership and picked it up in February 2023. The trade in value they offered was fair on our current car, and they also locked us in for the offer so it would not change on our trade while we waited for the new to come in and it didn’t even matter how many miles we put on. A previous dealer we considered offered us less for our trade and told us the offer would change in the 3 months we would wait for our order to come in. Chilson Wilcox in my opinion deals fairly and takes care of their customers. Communication with the dealership was easy and they were prompt and helpful in every direction. We had Ron East for a salesman and he was friendly with a sense of humor and answered our questions and always responded quickly with emails and calls. Highly satisfied with this dealership

Excellent auto buying experience, no pressure, Jeremy was our sales person and I recommend him if you are going to Chilson Wilcox.

Prompt, professional, personable service/maintenance team. Comfortable, accommodating waiting area with amenities.

I purchased a Dodge Challenger in March 2019. I had been looking for specific features including a sunroof, heated seats, heated steering wheel, low miles, and of course a great price. I have been searching steadily and mostly daily since late summer early fall both locally and and countrywide. Living in Connecticut it was much more convenient to buy in New York than flying somewhere and driving it home but I would have if I didn’t find this car. I didnt settle and I am glad I waited for my dream car with the price and location and everything I wanted including the color. They offered to have someone drive the car to me at a very reasonable price, but we chose to drive one way.

My salesman Charlie was great to work with, especially buying a car unseen. He kept in touch with me every step of the way and made the purchase and everything that goes along with it including the extended warranty details easy to understand and at a great price. He explained how everything worked in the car. I paid for the car when I arrived as I did get my own financing, but they do offer assistance in finding low rates and financing.

I would definitely do business again with them and do recommend them.

Excellent service! I did not buy my truck there, but I needed a dodge dealership to do the repair, it was worth the distance I drove, they honored the extended warranty I had and called me with updates as to when they would have it finished, also they saw there were 2 recalls that needed done and did those as well! Fast service, very pleasant service dept. I would def recommend taking your vehicle there for any service that may need done. Again, Excellent job done!

Everyone was personable and friendly, did an awesome job going over the specs of cars and did their best to meet my preferences and needs. Overall great service, went through the steps of buying a new car with me clearly, as I am a first-time buyer. Made sure the vehicle I chose was in nearly new condition. Absolutely great service.

I bought a 2016 Dodge Charger R/T from Charlie Griswold awhile back. Sorry that it took so long for me to leave a review but I just wanted to spread the word about how great my experience was.

I drove down from Buffalo because I saw they had a great deal on the Charger. It was about 1 year old at the time and seemed to be about $2,000 below market. Charlie was very easy to work with and so was the finance manager. I'm used to stressful car buying experiences and this was so easy that it was astonishing. They're not lying when they say they sell cars a different way. There was no BS, no games, a great deal and great service.

Thanks again guys! I'm still loving the car!

We bought a used vehicle from them and couldn't be more happy with our experience. A few months after our purchase the check engine light came on so we took it back to them. They went above and beyond to fix the problems and also lent my fiancee a vehicle. We are very happy with them and definently will be going there again. We thank all of you for the amazing customer service.

Always a phenomenal car buying experience at Chilson-Wilcox DCJR! Just purchased our second vehicle last night and the staff and service is always excellent. Their attention to detail is superb and they go above and beyond to provide a World Class Experience!! Jim Files has been so great to work with! He had everything ready for us when we arrived, paperwork was simple, and he even left a thank you card and had programmed some of our favorite radio stations in our new truck! It really is the little things that go a long way. We travel from the Syracuse area and pass a dozen dealers on the way just to do business here, won’t go anywhere else!

I was searching for a Jeep Cherokee Limited but none of the dealers around me had what I was looking for. I contacted this dealership one evening after work. The next day I was greeted with a email and text from Jeremy Gaylord. He was very professional and helpful I told the exact Jeep I was interested in and where I was looking to be payment wise. After lots of hard work and his help I was set with a great payment and pricing on the Jeep I was interested in. The day I picked up the Jeep Jeremy was great with the paperwork he even called my insurance for me. Before I left he took the time to show me how everything worked and asked if I had any questions. It’s been a month already the Jeep has been great I recommend anyone in the market go see Jeremy Gaylord at Chilson Wilcox you won’t regret it!

Just wanted to share a review of Chilson-Wilcox.

I've been coming to your dealership for service on both of my vehicles (2013 Dodge Dart Rallye / 2010 Jeep Compass) for the last five years. Not once have I ever had a problem setting up an appointment with your dealership to get my vehicles taken care of. Your employees have always treated myself, my wife, and our vehicles with the utmost respect. I can't thank you enough for taking such great care of our vehicles when they are in need of routine maintenance, or the dreaded out-of-band work when the need arises.

If an issue is discovered while another issue is being resolved, your technicians have always told me right away and physically show me the problem, and how they're going to fix it. Even if that means making a second appointment, it has never been a problem for me. There have been a few times where serious work had to be done on our Jeep, and you have always taken great care of us and were always willing to work with us on timing due to other priorities.

I've never had a problem that your technicians were not able to fix the first time. Your technicians are extremely professional and respectful of other viewpoints; being able to talk out an issue and get it resolved quickly/effectively is one of the greatest assets your technicians display every time I am in the shop to get repair work done. Even if my naivety is on full display, it's nice to know that your technicians will take the time to explain to me what the issue is, how they found it, and what it will take to get it fixed (including cost).

Your sales and service staff are also incredibly friendly and respectful. It's great to know that I can call for status updates on my vehicles in service, and Bill/Al/Doug/Heather are happy and willing to chit-chat while they get an update from the techs on what's happening. It's a very warm, pleasant experience every time I need to setup an appointment, swing by to get a code read, or have a question about the next "weird noise" I hear either of our vehicles make. I can't say thanks enough for always making my service experience as stress-free as possible. And while my car is being serviced, and I'm on site looking at a possible upgrade, your sales staff are never pushy. They encourage me to look all over the models on the lot, open everything, adjust everything, even go for a drive, just to make sure it's what I'm looking for. I always make sure to say "Hi" to Ron when I'm in since he always asks when he can get me in an upgrade. :)

In sum, I just want to say thanks for being there for my wife and I. You have earned our trust, loyalty, and business, with every service visit. I have never had to worry about either of my vehicles failing on us since I have been bringing them to you for service. Your service department and technicians are the best in the area - I'm forever thankful for everything you have done to help keep my vehicles on the road (and us happy with their performance).

Thanks again,
Josh

The best car dealership I’ve ever been too. Internet sales manager Charlie griswald was an excellent salesman and provided great customer service and the car looked exactly like what he posted online. The entire team there at Chilson Wilcox were very helpful! If your looking for a great car, buy from them! I promise you won’t be disappointed. Great dealership!

Charlie was very helpful. Made this buying process very easy. I drove 4.5 hrs to buy this car from his dealership and was not disappointed. He even gave a full tutorial on using the cars system. I will recommend anyone buying a car near or far to visit Charlie at Chilson-Wilcox Chrysler Jeep Dodge!

Just bought a Jeep Grand Cherokee and I could not have had a better experience. Jeremy was my sales professional and I highly recommend him! I will very likely chose them again for any purchasing or service needs.