Family First Medical Center

They were quick to get me scheduled and the process to get scheduled was easy. The front desk staff were really nice and inviting. Shelley was amazing to work with and made me feel comfortable during my visit. She listened to my concerns and explained in detail on how to address my concerns. I highly recommend this office. They make me feel less scared to go to the doctors now.

I love going there because they are both friendly and very professional. I have used their services before with great improvement. I wouldn’t think of going anywhere else. Candice is a delight.

I was really pleased with our experience. We saw Shelly and I love her bubbly and fun personality. She made it fun for my son and asked so many questions and listened to my concerns. I plan to move the whole family here.

I highly recommend Candice for PT, she takes the time to know exactly what is going on with you and works on your specific problem instead of just addressing the issue as a general, she assigned exercises which have really helped. After my first visit I was able to feel a difference and believe that with time I will be feeling like before, especially if I stay on top of doing the exercises assigned to me.

The Physical Therapy team, Doctors, PA’s and nurses are all very knowledgeable, and concerned with your health and well being. They do everything they can to help you feel better, even when you don’t have an appointment and just walk in for some advice, they do their best to help when they can.

Excellent professional care. Physical therapy is excellent, people are happy and everyone is on the same page as they work with you.

Melissa is so amazing. She is thorough and genuinely cares about her patients. I will never trust anyone but her.

Tyson and Kat, make talking about health care easy. Tyson listens to me. It is nice feeling like I'm not just another number. Thank you!!

Emily has been Great!
She listens to me about issues that I'm having ,
and addresses the problem
She is thorough and communicates what she is doing, and how her Therapy will help me!

Always friendly and the massage and stym have really helped my back.

I have been going to Family First Medical Center since we first moved to Idaho Falls in 2018 and I have never been happier with a healthcare provider. My entire family sees the providers at Family First and we also take advantage of their other services, such as Physical Therapy.

I will never go anywhere else, especially for the physical therapy. Spencer and Ben, as well as all the other staff members, are the best PT team I have ever used. They truly care about me as an individual and wanting me to overcome the health concerns that took me in to see them. They take their time to explain what is going on and making sure that progress is being made and are not quick to get me out the door for the next appointment.

Thanks to the entire Family First Medical Center team for creating a truly wonderful atmosphere!

It works! A month ago, my back pain was debilitating. A good friend recommended Family First. Having the therapists work on me there and teaching me exercises to do at home has made a big difference. I can see the end in sight. Thank you Family First.

I would recommend people here! They were all nice and they are very well trained. They care about you and your just not a number! Great job!

Candace is wonderful! She knows exactly what she’s doing and she tells you all the things you need to know to be able to take care of yourself at home after you leave the clinic. Everyone at the clinic is super nice. I think that Candace is the best physical therapist I’ve had the pleasure of working with. She is professional and friendly. I see absolutely no reason to go anywhere else and every reason to come in the family first and see Candace.

The physical therapy at Family First is great. Emilie was excellent. She's friendly, professional, and knows her stuff. She spent way more time with me than other physical therapists at other offices have in the past and she really took the time to properly explain all the exercises and make sure I was doing them correctly. I would highly recommend Family First and Emilie in particular. The PT assistants as well as front desk people I dealt with there were also great.

The staff here are as friendly as can be. My Physical Therapist, Emilie Peterson, is really good at her job, and is doing amazing things on my post surgery shoulder. I highly recommend her!

We have our whole family here. The doctors (especially our PCP Packer) are all amazing. We have seen many other PA-Cs and Physicians here as well when Packer is unavailable and they are all well educated and sincere with our issues and concerns. The facility is big and clean and the front staff and other medical staff are very friendly and accommodating to every need. The billing is also done right compared to a few other offices I have been in town. Everything is done correctly and insurance is ran right so we never have hiccups on having to pay unnecessary costs. I recommend this medical facility to everyone in the area.

I had my first patient visit yesterday with Dr Steiner, he made me feel very comfortable, he listened to me patiently, you can tell he is very knowledgeable. The PA was also great, I can’t remember the name, it was either Holly or Crystal. Sorry 🫣. Anywho, my only bad experience at this place has been with receptionist Deboree, she needs to work on her costumer service and empathy.

Dr. Southwick has always taken very good care of me and my ongoing health problems. He’s the best Dr. In Idaho Falls!

I love the physical therapy department at Family First. The receptionist are accurate and kind. The techs are great! I especially love my official therapist here. She has been working with me for about a year. My musculoskeletal system is kind of a mess but she has listened and together we have prevented surgery and injections. Thank you PT staff for helping me though a challenging year.