Northwest Community Credit Union

I was having some issues with PayPal trying to charge my bank account multiple times for a payment that had already been paid and I was frustrated to tears, but Heather from the Eugene office got on the phone and was so kind and understanding. She helped me with stopping the payment so it didn't happen again, gave me options going forward to stop that from happening and sent me forms through email to help me out. Her and I were disconnected and knowing how upset I was already she called me back to finish what we were doing instead of just letting it go and making me call back in and having to start all over with another representative. Her compassion and kindness and exceptional customer service will keep me a customer with NW Community for a long time. Thank you Heather for being the perfect example of what amazing customer service should be like and for all your help.

NWCCU is a great credit union to work with. The staff is friendly and so helpful. If they can’t answer my questions, the person who can help me has always come through. From checking to savings and our home loan, this community credit union has done a top rate job of meeting our needs! Highly recommend them.

Customer service is always “5-star” at the GP location. I have loved using this credit union. I will never go back to the “big banks” again.

Love banking here. Staff is friendly and professional. Best bank in Grants Pass!

Great banking with them! All my needs are met! Professional, courteous, service!

Long time customer. Quality, reasonable loans and great customer service!

Very simple to become a member.
The staff was professional & friendly.

Great bank. Treated like a person. Was refreshing.

Great place to bank!

Great people, great rates!

They are alright with me. Customer service was friendly. They don't have a machine to exchange coins.They'll hand you paper rolls, but they are the cheap and flat coin tubes. It'll take a while to maintain the shape of the tube for all the coins to lay flat. Jesus. Get a machine or better tubes. The only criticism I can offer for this place is no coin machine lol

After months of attempting to get a bank account, I was finally able to thanks to the awesome management of this location. They don't have a coin machine here, but you can go to the branch next to Costco in Medford and use their machine. Thank you!

Great local credit union