Hotel Restaurant Supply

Price, Service, and Product: All excellent!
I would prefer the use of environmentally aware packaging, however, my case of glass jars arrived safe and properly chilled.

We purchased Boos Block Oil for our cutting boards. It came well packaged and on time. The Boos treatment for the cutting boards keeps them in very good condition.

Love my mint julip cups! Also, very timely delivered!

Their customer support took great care of me when I had an issue. Thank you!

After contacting customer service about missing items I received a very quick response, despite it being only a couple days until Christmas. Cindy took care of the issue right away and even sent a follow-up email about the status of the new order. I know that this year has been difficult on people in the service industry, especially those inundated with online orders. I don’t expect perfection, but I REALLY appreciate great customer service. We will definitely use HRS again. Thank you, Cindy and thank you, HRS.

I received my order on time and it was in good condition. Just as I expected.

We ordered furniture for our community pool. The order was processed very quickly and shipped to the site. We requested a call-ahead but never received one on the big order. The freighter was responsible for calling ahead of delivery. This is a common problem with other pool furniture delivery companies too. Being offsite, it was a small inconvenience. HotelRestaurantSupply reimbursed for the extra charge and was very quick about it. They did a good job responding once the problem was reported. Everything resolved in 24 hours.

After reading reviews and everything, I was scared of using this company for my husbands xmas gift. I talked and they explained why they have some problems with shipping. I totally trusted the company and they didn't let me down. It was a refrigerator and I got it just in time. They made this experience very nice and shootout to Teresita. She made this easier.

I have ordered many a product - both big and small- from HRS and everything has arrived on time and in working order. I spent some time early on shopping around for best pricing and HRS seems to either meet or be less than the competitors. I spoke directly to Lee Rosenthal, the CEO, when I had some questions about a big order and he patiently walked me thru the best options for me.

I have worked with Hotel Restaurant Equipment for 10 years. I am always impressed by the high quality of products and services offered. I have found their prices always fair and usually the lowest of my bid. I like the quick response, from asking for a quote to resolving any problems that may come up. I will continue to use HRS and would recommend them to anyone who is looking for a quality company.

When I couldn't find what I needed on the website, I called and they kindly directed me to the right page. The ice maker I wanted was right there, I ordered it, and it arrived exactly when they said it would. Since then I have ordered from them twice and got the same results. Excellent. Five stars.

Ordering my product was very easy and straight forward. It arrived in a reasonable amount of time and there were no problems at all. I would recommend this company for restaurant equipment.

I was very impressed with their customer service. After I ordered a piece of equipment online in the middle of the night, they contacted me the following morning to inform me that the piece of equipment had to be made by the manufacturer and would take longer than expected to receive. They were willing to work with me to make sure my needs as a small business owner were met. Very friendly and helpful staff. Thank you Hotel Restaurant Supply!

It was great working with them, we ordered lounge chairs for our pool and the quantities had to be adjusted, they contacted us quickly to handle the change and shipping was fast and undamaged.

We started using Hotel Restaurant Supply two years ago and we have never had a problem. They have everything we need, and they deliver right away. We learned long ago that when you find someone dependable, stay loyal to them and it pays off.

Professional service. Exceptional customer care. I have placed many orders with them and I got the best deal on earth and no one was able to compete the prices. I quit comparing prices and I constantly purchase stuff almost twice a month. Thank you for providing 5 star service.

Lee and his team always respond fast when I need a piece of equipment right away. Prices are the lowest I can find and so I don't even bother with shopping around, I don't have the time. From a small order to a new oven, they get me exactly what I need.

Perfect transaction! Thank you!

Reliable, huge selection, courteous staff. In 5 years, I have had smooth ordering, delivery and never had to return a single item. Prices are very competitive.

5 Star Service -- ordering for a fast paced restaurant industry -- giving a very little lead time for a rollout to multiple restaurants. The customer service was on point, the follow up was quick. Highly recommended!