Christopher Lentz American Family Insurance

Chris is a great agent. He responds to all my needs and answers all the questions that I have with professionalism and sense of caring.
American Family should be proud to have Chris as an agent.

Chris took the time to understand our insurance needs and find the best match. He's always available to answer any questions we had.

Chris goes above and beyond for his clients.

Very nice people

I called for Road-Side Assistance for one of my vehicles. The guy that was sent out was extremely unexperienced. He came out for a jump, and tire change. He did not come with jumper cables that worked so I had to buy cables of my own. I asked him if he was going to change the tire too and he said “No” because he wasn’t notified by the agent to do so. He said he’ll do it if I placed another claim. I placed another claim. They took forever to come so I decided to drive the car as is to it’s destination and cancel the request. I made it half way and had to call Roadside to tow it the rest of the way.

I’ve had Amfam almost 2 years. I’ve only ever used Road assistance for 2 occasions. I am no longer able to receive roadside assistance on any of my vehicles because I am now considered “high risk”.

You should really tell your customers if they are paying for road side assistance monthly that they are only allowed to use it once a year.

Save yourself a ton of money and energy by not working with this agency.