Fifth Third Bank & ATM

The bank is cordial, friendly, clean, accurate, and excellent and all of their endeavors!

See for yourself, they care about there clients

Knowledgeable!

Staff is friendly, atm always seems to be working, the parking lot is a bit of a hassle.

Over all customer service is great, they are all always so very kind and also very hard working. Never have to wait long at all to talk to someone or a clerk to handle my transactions, online banking is phenomenal! However the promotion they ran for a $150.00 for opening an account, having a direct deposit, and 3 online bill pays well never got my promotion money even though I did my part. Because a check in sent from my online banking didn't get cashed and wasent taken out of my account. Not very enthused at the fact I get denied even though I met all the requirements! The person receiving the check was a former employee of the fifth third bank (location disclosed) thought that the check was cashed into their account but possibly forgot was dumb founded to know that even though I DID what I was SUPPOSE to do I'm out a $150.00, I was told by a previous teller than the last I spoke with, whom was very helpful and seem to be doing everything in his power to help however before him I was told that all my requirements were met that it could take up to 6 weeks to get the money well I waited and waited and never saw it still to this day I opened and completed the requirements in October I believe when the promotion ran. Hard times rolled upon me and I remembered I had never got the money! Which could have and be very hekpful. So yes there is a lot to be improved but however still a very good bank to have an account with! Also android pay doesn't seem to be available with fifth third bank, always says that this bank doesn't support it yet which is inconvenient, esp when technology and cell phones are with us everywhere we go. A virtual wallet if you will. Work on those few factors and this bank could be the BEST!

HORRIBLE CUSTOMER SERVICE! I came in to deposit a fairly large check and they refused to do so until they verified the funds. I waited for about 10 minutes while the lady that was supposed to be working on this helped someone else.. seriously?! And when i came back up to her when she finished helping someone else to see if there was anything I could do to help, she gave me this look like "why are you talking to me." So I asked to speak with the manager who told me that she could not deposit the check because I didn't have enough money in my account to make it "good." Really? I even told them I didn't need the money right away and if they needed to put a hold on my account until it went through that was fine, but they still said NO. I have deposited similar checks into my PNC account for years without any issues. These people made me feel like i was some sort of criminal that forged the check or something. I will be closing my account. You do not treat customers, especially those about to put a lot of money into your bank like this.

I used to brag on Fifth Third bank but do not open any accounts with this bank. I deposited my disability check on Saturday thinking that they would put a hold on the check for 7-10 days. While trying to open my banking app on Tuesday and on the phone with the bank, I found out they froze my checking and savings account that had money in them separate from the check. I was told I had to prove how I got the check. Thankfully I still had my paperwork, so I drove down to the bank and while I was standing in line my husband was at the Denver branch. He tried to buy lunch and his card was declined. He called me from the Denver branch and they froze his accounts also. I texted Tonya a picture of the paperwork and she submitted it. She also contacted the bank president ( of course we haven’t heard anything from him). I get a call from my pharmacy stating that they can’t fill my prescriptions because my card was declined. I was hoping that they would unfreeze my account any minute now. I call again and they told me 3 days. I am out of my medication right now waiting for them to unfreeze my account. This bank has treated me like a criminal for no reason and my family has been with them for a long time. My health and my life has been affected negatively this whole week. My husbands birthday is today and I was not able to get him a present or cake for today.

I dont know whats happened to them over the past few years. They sure turned to a bad bank the past few years. Every time you go there you have new faces maybe if they treated people better. I dont see them as the curious bank anymore.

Horrible I've had my account hack and over drawn on an account that doesn't allow over draft they order a new card for me after I profusely said no and when ever there is a problem and I try to call the actual bank they hang up on me and now the whole system is down cause more then myself but every customer trouble

Worst banking company I've ever experienced.

They are horrible nothing but problems