Firestone Complete Auto Care

The young lady who worked the counter was amazing! She was welcoming, friendly, and helpful. I'm not used to this type of customer service at, well, any place. I wish I could remember her name. She was probably mid-30s, African-American, with an amazing personality. My visit was on 3/13 between 4 and 6 pm. Give this young lady a raise! I'd be happy to explain more if needed. Way to hire amazing staff!

I had taken my car there to get all my lights updated. A couple of them were missed.
So, I I had to return on my lunch break the following day, to get them done.
I was greeted by the kind receptionist who remembered me from previous day and shocked I was back so soon. She then got Donald the service manager was very professional and concerned and immediately fixed the lights. I was also able to get back to work on time. Thanks so much.

Technicians are very professional and hardworking. They actually take the time to find out what's going on with your vehicle and then discuss options instead of doing a pretend job then charging you for not fixing the actual issue.

My battery replacement was done in a timely manner. The young lady that assisted was extremely helpful.

I called Michael in a panic because I had a flight in 90 minutes and my tire was losing air!!! They were kind, courteous and helpful. I recommend them for sure!!!

Excellent customer service! Thank you so much for taking such good care of my husband's vehicle, even so late in the day. Would definitely recommend these guys in the Rocky Mount Area!

The staff were helpful, professional and responsive to customer needs and they answered questions promptly. I bought them Krispy Kreme and I should have ordered pizza as they were really good

Great customer service. I was very happy with the work done. Huge improvement.

Courteous and very knowledgeable. Didn’t keep me waiting on my vehicle and I felt that I could trust the staff

Drove over an hour to get to this location and I was not disappointed! The service manager Nathan was super knowledgeable and worked with me to get my vehicle serviced on time. His technician Brian was a Honda specialist and knew exactly how to fix my ride. Happy with the service and quality of work. Highly recommend, thanks guys! A++++

Kevin was my mechanic and he did a fantastic job. He made my car run better than it has in over 10 years. The service was affordable and fair. Thank you Firestone for getting me back on the road.

Everything was great. Wait time was a little lengthy, but other than that it was great.

Worked me in and I was very satisfied with customer service thank you again!

Our family was on our way home from vacation at the OBX and our A/C stopped blowing cold air through the front vents...in 94° weather! We had our A/C repaired back home by our local Firestone less than 2 months ago so this was completely unexpected. We stopped by the closest Firestone we could find and thankfully Kevin was kind enough to take a look at our vehicle for us. He quickly found that we had a dirty filter under the glove box that helped get the air flowing again. My family and I thank you again, Kevin!

Very friendly. Very busy so didn't get in exactly when scheduled. But tires are installed and I'm happy.

Great honest service station. Would recommend to others I need of service.

Fantastic team! We had issues while going through the area. We called and let them know we were headed their way and they had a spot waiting for us. Quick diagnostic and part search. We were back on the road with in a couple hours! On a Sunday! Top notch customer service. Thanks Chad and team!

Amazing customer service. They truly care about the customer and care of your vehicle.

Friendly….. clean waiting area…… time efficient

This is my first time coming in to the store and I was happy that I did