Texas Farm Bureau Insurance Company

I don’t know where to start, but this was some of the customer service! Juan really listen to all of my insurance needs and took his time explaining how it all works and got me the best deal by far compared to the other companies I got quotes from. Thank you so much Juan!

In my medical examiner career I served most insurance companies by doing physicals on life insurance applicants. This inside peek into agencies provided me with insightful comparison when selecting my own insurance. Texas Farm Bureau is my informed choice every time. Pricing and claims are both superior.

Best insurance I have ever had.great people

Friendly folks and got a great price on our auto insurance.

I love them

This is not my personal insurance, however, my mother carried it and she passed. I called them right away (May) and explained the situation. I was able to maintain auto and home insurance for her until it settles probate. Well, I called and spoke with Evan, and informed him the auto withdraw out of checking in June (15th), would not clear as the account was closed. I made the quarterly payments with my personal debit card. Come September, I got a bill for two quarters. The June payment didn’t apply, a refund check was sent to my mom, and they wanted to charge nsf fees for trying to send it through. Long story short they wouldn’t refund my money or a late fee I was charged even though I paid early. I provided all documentation, and still nothing.

I finally wrote a letter to corporate in Waco, I got a phone call the very next day and have been very well taken care of. I got my money back $270 approx, and an apology. It’s sad that there are agents that do this to people during one of their most difficult times in dealing with a parental death.

Back to Evan, no knowledge of what is going on. Poor listening skills and lack of follow up is hurting her branch. Very sad, this was entirely his fault, he did take accountability for it, but since I wasn’t told about it until I saw it on next statement they wouldn’t even put the money back on my debit card that was original form of payment. I did find out he (his family) is long term friends, so I suspect that’s why he is employed there. She needs to do something to keep her clients. As nice as he can be, “yes, ma’am” me all you want, it’s facts and action that works. Sorry for this feedback, as I usually don’t do this, but it has been one of the worst experiences to deal with.

Was suppose to get back to me with a quote and never did. I had to follow up with them at this point I did not switch my current insurance company.

I love farm bureau but wood county has been the worst. The agent there is not caring at all, but of course will act caring and is quick to answer the phone if its ganna make her money. The receptionists also are uninformed on things. I will NEVER go back to this branch.

No one answers and there's no answering system every time I try to call. I'm surprised they stay in business.

Service is not good their service suck