Dow Autoplex

I wanted to take a moment to express my sincere appreciation for the outstanding service I received when I brought in my vehicle for maintenance at Dow. The level of service provided by your team was truly exceptional, and I am genuinely impressed.

The service manager, Adam McCartney, went above and beyond to ensure that all my concerns were addressed, and the overall experience surpassed my expectations. He demonstrated a remarkable level of professionalism, knowledge, and dedication to customer satisfaction.

I have dealt with various service departments in the past, but I must say that Adam stands out as the best service manager I have ever encountered. He not only resolved my vehicle issues efficiently but also took the time to explain the process and answer all my questions with patience.

Please extend my gratitude to Adam and the entire team for their exemplary service. Such positive experiences undoubtedly contribute to the reputation of Dow, and I will not hesitate to recommend your services to friends and family.

Thank you once again for the outstanding service.

Great Service! I have tried every Chevy dealership in the "Greater Tyler Area" with disappointment until I used Dow Autoplex last week.

Pro:
1. Worked to keep the price down.
2. Found an alternative to a $1,000 part. :-)
3. Good estimates on price and time - no sudden surprises.
4. Kept me informed.
5. Waiting room was clean and warm (it was in the low teens the day of my appointment.

I will use this dealership for regular maintenance.

Thank you Will for being proactive with my truck!

Great service. Always friendly and to the extra mile. I’ve bought 5 vehicles here and always a great experience working with Brandon, Zach and everyone there.

I moved to Mineola in June 2020 and started using Dow for service on my Chevy Cruze. Will and the service department at Dow has always been outstanding. The other day, I decided to purchase a new car from them. From the moment I walked in, they were so friendly and helpful. Liz at the front desk greeted me in a very friendly, polite manner, which set the tone for the whole experience. I then spoke to Zack, the GM and told him I wanted to look at a Trax. He then introduced me to Ted in sales and Easton. Ted ended up being the perfect salesman for me. He was very respectful, polite and friendly and I never felt pressure to buy. Ted took me to test drive it and explained the car to me well. I told him I really wanted my son to talk to them some about it so he had all the information and they didn’t mind doing that. I decided to buy it and was introduced to Raymond, the finance guy, who was also very helpful. He was able to find me the best rate and trade in amount for my car. Overall I was very pleased with my experience at Dow and feel like I will be doing business there for many years to come. Also while there, my 4 year old granddaughter found her first car… a bright orange Corvette, lol. I went back up there today and Shaye helped me program everything on the car the way I wanted it.
Thank you Dow employees, it has been a pleasure doing business with you!

Everyone at Dow is amazing! Especially Mariano he helped me get this awesome Buick and he’s always so helpful when we walk in!

We truly had a great experience with them. We absolutely love the car we got and they made sure we were completely satisfied. Mariano and the other employees went above and beyond to make sure we left happy. Thank y’all

We met Brian, your service manager, in 2017 when we brought my truck in for normal service. He is such a great caring individual. He is the whole reason we chose to purchase our new 2024 Trailblazer from DOW. As we began the process, we discovered Adam who helped structure OUR deal. Then we met Ray, in finance who assisted us in completing the paperwork. And finally, Shea who assisted my wife in understanding ALL of the features of her new vehicle.

We discovered that like Brian, all of these individuals were just like him. Treating us with respect, answering all of our questions and concerns, while making the experience pleasant, and treating us like family.

If you want to feel respected, treated fairly, and like a member of their family, you should NEVER buy anywhere else.

Walter Biernacki

My father always bought from Dow auto, they have been amazing to me and my family with everything. Every time I go there I feel right at home with people I know I can trust especially Danny. I bought my first car there, I will likely buy my last one there as well.

Wonderful buying experience. Everything went smoothly and I got exactly what I wanted. Adam was attentive the whole way through the buying process.

Brandon was extremely helpful in the buying process. Worked around my work schedule and stayed late so we could get everything done. Top notch customer service and a very transparent process. Would definitely recommend doing business with these guys!

Guess what y’all??? I bought the 2024 Trax!!! This is car #4 or 5 ( I lost count) from Dow and from my wonderful sales persons Brandon, Anthony, Raymond and everyone else. They are so friendly and down home folks!! Service is 5 stars also! I recommend Dow to anyone for friendly folks and fair prices!! Love my Dow Family!!! Love my black TRAX!!

They were awesome I called and had a key made. It's wasn't near as pricey as if I would have used a lock Smith. When I got there the wait wasn't long and there was absolutely no hassle. I felt ... At home. The key fob alarm don't work remotely, but it did program after a few tries.

One of the nicest and easiest vehicle purchases I’ve ever made. Everyone one went over and above to help me. I appreciate their kindness and helpfulness so very much.

Every visit I’ve ever had with them has always been a wonderful experience. Brandon is always courteous and helpful and very nice to work with. I will continue to do business with them. I traveled from Houston just so I could go to a dealership and know it would be an honest and respectful and wonderful experience.

anthony barber is the BEST. second time buying with him personally, but our family has used him for years & he will continue to have our business for as long as we’re all driving! he makes the transaction seamless, while keeping you informed and confident throughout the buying process!

We dealt primarily with Adam Shabaan and he was outstanding in all aspects of our purchase. All of the personnel were very professional and showed a genuine desire to make our experience with DOW Autoplex excellent and completely satisfying.

Second vehicle I have purchased from Dow Autoplex. Easy low pressure sales experience. Adam was very helpful and easy to deal with and service department is outstanding as well.

Some dealers sell vehicles to individuals with the intention of the sell being a "one off" transaction.
DOW sells a vehicle to a buyer with the intention of the sell being the first of many.

I have bought several vehicles from DOW over the last few years. They are taking very good care of me and my family.
The service department is top notch! I don't feel like I am being pushed into extra cost and they are very honest. We can always rely on them to be prompt and informative.

The salesman I deal with is Anthony B. He is straight forward and tries his very best to get me in the truck I need. I own a small business so every dollar must count. He will look for the ruck I need and the price I want to be at. Anthony will go to great lengths to make sure we are in the vehicles we can afford and fit our needs. Everything is straight forward.

The finance department has helped me get the vehicles I need for my small business and my family. Starting a small business is tough financially getting credit established. They can pull it off.

I feel like I am dealing with family when I deal with DOW all the way around.
Honesty
Integrity
Affordability
Straight Forward
All values I look for when doing business with anyone and DOW possesses them all.

I will be buying from DOW from now on!!

It just so happens that Chris had my dream car on his lot, one with the most important options and only a few miles. He was great to work with. He did what was necessary to answer my questions to insure this vehicle was what I was seeking and sent me loads of paperwork on the car. He made the negotiation process effortless and even waited patiently for me to get him the money for the car after a few bank snafus. It is just a shame I live in Virginia and not near Chris; otherwise, I would buy all of my cars from him.

I went to Dow today and purchased a car with the amazing help of Anthony Barber. He went above and beyond to make my visit and purchase very satisfactory. I had did a trade in with my old car and after the deal has been made I told him of losing a precious, special piece of jewelry inside that car 2 yrs before. It had fallen into an area that I could not reach. I had previously taken the car to a body shop to ask for help and was told there was nothing to be done. He knew exactly what to do and within minutes I had my treasured piece back. He could have walked away from me having already made his deal with me but he didn't. He gave me back a gift that was much more valuable than the car could ever match up to. Look for Anthony Barber on your next Dow visit. Thank you Anthony for caring!