Lighthouse Group

We have nothing but great things to say about Lighthouse and specifically Alex Waalkes. He was very patient, efficient and kept great communication every step of the way during a challenging negotiation. Two thumbs up!

As a long time Lighthouse client I've always appreciated the excellent customer service provided by Scott Weintrob and Ally Parker. Their reliability and strong communication and listening skills are very helpful in assisting me with my auto and house insurance needs. Scott and Ally always create a positive dialogue as they enthusiastically provide great advice and convey useful information. Each of them could serve as models for how to beautifully interact with their customers. I've always been highly satisfied with their work and value the expertise provided. I strongly recommend this business!
Jim Freeman

Lighthouse has been excellent. They have always taken care of us when we had a claim. They also watch for the best pricing in the market.

Excellent service and a fair price. I am a customer of this agency for 12 years now. Always responsive to claims, and 100% on the mark.

Easy to deal with respond promptly to calls review your accts, to find best companies to meet your needs

Friendly, always right there with the information I need and when I moved into town all i had to do is call and everything was taken care of ASAP.

We've been w/ Lighthouse for years. Excellent sales and service.Kev & Deb

Pleasant folks to work with, competitive pricing, prompt responses to questions and concerns

Lighthouse has a friendly, knowledgeable staff, always ready to assist.

Personal and dedicated attention in problem solutions. As good as it gets.

Exceptional Customer Service!

I am losing a lot of money because they did not handle my policy correctly. 10 years ago the same thing happened. I'm a fool for staying. They dropped certian coverage without asking. Stay away from them.. I'm running away now.

They were great until they weren't. I was informed that my auto would be almost doubling. (1 claim and no tickets ever). No one could give me answers why until the day that I called and cancelled my policies with them. If you have great luck and never have any issues, they're great. But as soon as a question or need arises be prepared to never get the answers you are looking for.

I attempted to call them to get an auto insurance quote. Someone always answered the main line, but when she redirected me to sales, no one ever answered. The voicemail says to leave your number and someone will get back with you within 24 hours. I left two messages over 72 hours and no one ever called me back.

I decided to call the main line again, and since someone always answers, explain my situation to her. She claimed everyone in sales was busy, but sent an email to one of them saying to contact me.

A short time later, someone did call me. He spent most of the time trying to get me to bundle my house and car insurance with them, saying "I think I can only be competitive if you bundle." After being clear that I just wanted auto, he says that he will get me the numbers and hung up. HE NEVER CALLED BACK.

Terrible service. Left over 5 voicemails and never heard back. Only ever got an agent if they answered their phone at the office, which was twice in 4 weeks. The agent that did help me was unprofessional and didn't even introduce himself when we met. Will never use nor recommend to anyone. I'd give zero stars if I could.

Couldn’t ever seem to get anyone one the phone and when I did they could care less if they helped me or not.