Bank of America (with Drive-thru ATM)

One of the best customer experience I had for banking was at this location. I was greeted by Cristina who is the manager as soon as I walked in. My needs were met immediately and all the required information was provided with thorough steps. Staff is really nice and friendly. If you are looking to open a new account , withdraw money , credit card or any other banking related need…this is the place to go. Their timings are 10-4pm. They do have safe box facility too.

thank you richard johnson for the wonderful experience. very nice and makes you feel comfortable. goes out of his way to make sure all costumers are satisfied. amazing guy. thank you richard. i recommend going to him for an appointment. give this guy a raise

Professional services and friendly staff.
LINES TOO LONG... WAITED 35 MIN

This ATM allows you to choose the bills 10,20,50 and 100.

It was quick and easy

Very good service.

BOA tried to help but frankly I did not care at all for the tone and feedback I received regarding my inquiries. Being a corporate professional myself I would recommend to the staff that saying you want to help and actually being helpful are two different things. I understand sometimes you have to say "no" to a customer but if so it needs to be delivered in the right manner. I will not use this location again and will seriously consider dropping my BOA accounts for a more customer-centric bank. I guess when you are at the top of the heap from an asset standpoint you can stop trying. Very frustrating.

I’ve worked for a company that deals with Bank of America. This location has the most horrible is customer Service. I understand you guys got a new system today I didn’t appreciate the manager Rick, catching attitude with me and telling me what it was his arrogancy and his unprofessionalism should not make him in charge of Bank of America. This is why you guys have no customers enervated the word, horrible us bank in the world. I would never use you if it wasn’t for my company. I understand you have a new system. I understand that I do a deposit there every day but I don’t need to deposit slips for the incompetency that you messed up on the one that’s gonna have to explain to my company why there’s two different deposit last one. It should be one for the full amount Rick seriously needs to be fired

Worst branch and terrible customer service experience. I wanted to open a new account. Waited in the line, then the manager said to open a new account, first you need to have an appointment made. if not you need to wait for another 2 hours in a very rude way. I went to another bank near by and they took care of it in 15 mins. Bank of America somerset office staffs, with your attitude and rude behaviors your days are counted, don't take Customers For Granted.

Terrible customer service in this branch. All the bad reviews about the manager are true. She is rude and has an attitude.
They made me book an appointment 1 week in advance for a safety box, and I took off work in the morning to make it to my appointment, ONLY to know that I’m not allowed to open a box if I don’t have an account with Bank of America, although I DID mention on the phone that I don’t have an account.
The manager says that the lady who picked up my call needs coaching, but I think she needs coaching as a manager to know how to talk to customers without an attitude.

Only 1 window inside for help. Slow.

Worst Bank of America ever. Couldn’t even help me replace my debit card even tho there was no one in the building. Was told that they had too many clients booked up. I just needed a temporary card and couldn’t even pay for my taxi home because they wouldn’t help me. Thanks for making me walk 2 hours in the cold appreciate it.

Horrible customer service, only 1 teller and he was unprofessional. This Is probably why they only have a 2 1/2 star review. Find another branch to go to, avoid this one very unprofessional.