Citizens

I go to the Branch at Adephia Rd and Rt 9 in Freehold. I have had an account there for over 20 years and can honestly say that I would never close my account there. They are all very helpful and go out of there way to help you. My account was compromised and it was caught before any amount of money was taken. They are very good at the protection. Although at times it has affected me buying something, I realized it was for my protection and appreciate it. All it took was a phone call.

The people here know your name, take an interest in your business, and consistently work to help in any way possible. That has been my experience every time with this branch of Investors, and I go out of my way to utilize it.

Everyone is so friendly, professional & helpful.

Socha was professional and nice

Experienced Friendly and helpful

Love this bank, but since the switch from Investors the ATM is practically always out of service when I go and I’m tired of being charged a fee to use an outside ATM because of this. This is the only one close to my house so it’s frustrating getting charged a fee for something that isn’t my fault nor my intention to do in the first place. That’s one of the only things I miss about investors you could use an outside ATM free 3-4 times a month before they charged a fee. It’s a bit of a bummer and makes me contemplate switching banks after 10 years.

Yesterday I waited went to Somerset branch & asked teller for 1098 tax form. She directed me to wait on line. I waited 25 minutes for the customer service lady to meet with me. The over worked rep had to get up from her desk 3 times to retrieve papers from the back for the customer (in line before me). During those 25 minutes, I saw only one customer come in to do business with the teller. Finally, teller came over to me, and asked me again what I was waiting for. I AGAIN replied for my 1098 tax form, she said she could help me, and a few minutes later I got the form and was on my way. I'd give a lower rating for the lack of teamwork and poor customer service, but all the other Investor Bank branches I've gone to have been superb. Note to self... avoid this branch.

Worst branch ever!!!! I walked in at 4:03 to deposit the check. The door was also unlocked, and as soon as I walked in, the lady said oh branch is closed, and you have to come back tomorrow. Seriously, it's just past 3 min. How long does it take to deposit the check, 2 hours 🤔.