Budget Car and Truck Rental

I never thought that I would be compelled to write a "Positive" review for a rental car company, but Ali, the manager at Park City Budget, went above and beyond to assist making our Christmas holiday in Park City memorable. He stayed late to accommodate us when we ran late picking up the car and assisted on his day off to extend our rental avoiding non-return fees. I've rented from Budget twice since our experience with Ali.

Ali was able to close out one rental I had and activate my next rental which was also reserved out of Salt Lake City. He saved me a great deal of time & gas, getting it all done locally. He was very professional and made me feel like a valued customer. This office had a terrible reputation previously, but this manager seems to have changed things around. Unfortunately it is still a one person office with limited inventory and hours.

Ali was such a great help , that day was crazy snowing and our car got stuck down the hill he walked to us and helped moving the car. We didn’t know how we would make it to the airport that day without his help. Definitely will be back next year.

Ali the manager is great. Unlike the Salt Lake City downtown site which is totally unreliable, the Park City one is very good.

Convenient, Fast and great location ! The agent, Ali , was very professional and accommodating. Vehicle was very new and clean . Had a Great Experience. Will return.

Got stuck with the wrong car for the weather coming from SLC. Called Budget in Park City and they set me right with a proper 4x4 vehicle. All Class.

I had a really great experience with budget thanks to Hans who kindly helped us out in Salt Lake City. Great service

Great service, car was super clean, highly recommended this location

Budget Salt Lake City airport Utah is a nightmare. They gave us a horribly smelly car. We tried to deal with it and just couldn’t. Were not staying near airport and trying not to use the car but we needed it and that’s why we rented it for such a high cost! Called several times over days and could not get a human on the phone. Once sis, they were in Altanlta and couldn’t help us. Then got a Utah person but he just said had to treck all the way back to the airport to talk to a manager. We ended up stuck in the rental return area where there was ONE person, Laura, who had other priorities and could not help us. She said there was no manager there for us to talk to! Finally, she called a manager Abraham. He said he is the only manager and is not there working now. Laura and he question our motives and continually ask why we waited 2.5 days to come back. Seriously? Who wants to deal with any of this?! He made us leave and go fill the tank and offered nothing for our troubles and lost day or wasted gas to do all this. Then, we get lost on the way back to get a replacement car. Now we are late and have to wait again for Laura to be free. We get in the same car which seems fine until the sun hits the windshield and it’s disgustingly dirty- had to stop and clean it to drive! The next day, we are driving to Moab to enjoy our plans in this beautiful state and the CarPlay doesn’t work! Again, can’t get a damn human in the phone and certainly not ruining another day of our vaca to go back to the airport for horrible service again! What do we do now?????

There is so much more to this story. So disgusted with Budget.

This place is awful and the customer service does not do anything to better the situation. We rented a car from Vegas to park city and they were not aware that their park city location closed over a year ago! They are telling me I have to go an hour out of town to return the vehicle when this was an error on their end. I can not believe they are costing me a full skiing day and time with my family and are acting like this is my fault. In addition to that I let them know it’s not a safe vehicle to be driving in the snow! I would do anything you can to not rent from this company.... do yourself a favor and go with Hertz!

There should be negative stars for the customer service and efficiency of this company. I counted 12 different families who stood for over an hour and a half waiting for cars that they had reserved SIX months in advance. Unbelievably bad service at the counter. Unbelievably atrocious business practices. How this company continues to exist boggles my mind. Don't choose Budget, rent a horse and a buggy. You'll most likely get to your destination sooner.

Awful experience. Do not rent from this location. My reservation was messed up, I was charged extra for things that did not happen, there was no one there when the office was supposed to be opened. Expect nothing but disappointment, frustration and extra charges from this company. DO NOT USE.

Dont rent from this place. Beware these people will book you a vehicle and then not have it when you arrive and then will tell you you can go shop around. Go to thrifty.
Barbara the manager was rude and very unhelpful.

If i could leave negative stars i would. Shocking service and wait times.