Chase Bank

I have been a customer at this branch for 10 years. Everyone is so nice and knowledgeable. I am a veteran and they offered me an upgrade on my account. Chase is a great choice.

Great employees, I go out of my way just to go to this specific branch. Everyone is very nice and knowlegable. Definately would reccomend

Had very good experience at this bank,no problems not even at the ATM

Employees here are so nice!

Been with Chase for a couple years. Any problems I've had were immediately taken care of. Great service and tellers

Very friendly

I don't appreciate having to walk to the inside ATM (surrounded with windows and 2 entrances) with a wad of cash at midnight because they can't get their external ATM to function. You can tell the counter mechanism isn't functioning for deposits outside, it never even made the noise. No surprise, NCR machines :-( only saving grace for this location is their customer service which has always been above average.

It's okay I guess.

I'm not sure if it's Chase Bank or just this location but it's aggravating. Every chance they get they take money from you. Customer service from a personal banker who's there for you..... Not even a little bit.
I cashed a check that was issued by J.P. Morgan Chase Bank, and they said I have to have an account to cash it. In what world would I need an account to cash a check from their bank. I said I have 3 accounts with Chase, and I do for now, but I don't want them involved with this check. First she said she couldn't cash it. When I said, why not it's issued from your bank, you should know right away that it's valid or not. She says well I can cash it but will have to charge you $8. That's customer service for you.
Prior I had a company place a charge on an expired debit card, it was not authorized and that Co wouldn't cooperate. I thought well surely Chase Bank will back me up, nope. There's nothing we can do they said. They allowed an internet company to charge my debit card, which expired several months prior, and then did nothing. If you're looking for a new bank, look somewhere else.

My father is deceased and I went there to close his account out as I am going through probate. I have all the legal papers that are needed to close the account out. They scanned all the papers, told me I have everything needed to get the account closed but it has to be sent to legal review and once it’s reviewed and approved they would call me. Told me it would take up to 10 days. It’s been 20 days and I have not heard a word. I have called 15 times, I’ve been transferred all over the place, put on hold for 45 minutes at a time only to be hung up on. Today I have scheduled an online appointment since I can’t speak to anyone and get any help. I meet on 12/1. By then it will have been 27 days since I last met with someone and was promised a call back. I am on a time schedule to get all of this through private and these people are the hold up for everything. This is awful service and unacceptable! If I can’t get anywhere on 12/1, my lawyer will be contacting chase. It’s bad enough someone has to deal with a death of a family member and then be given the run around and treated poorly just to close the account out (which the check will be made out to the estate, not me personally) and put the money in the estate account that I have open. I will never bank here! If I could give zero stars I would!