Lowe's Home Improvement

I had the best experience today ever at Lowe's Sumter. First the person in appliance area, she said no one was back there but she'd help and she did just that. I described what I was looking for and we went straight to what my wife picked out. Also at checkout I had to use a bar code on my phone my wife sent me. Oh boy I was dreading that. Nope, no problem. I asked a young lady if she could help me and everything was done. No way could this of gone any better. Thanks girls, that's customer service. I hope someone takes note of this review at Lowe's and commends these young ladies for helping me and providing such good service to this customers . I really appreciate their help.
My purchase transaction # 205134083 03-07-24

I came in later in the evening needing assistance with a shower knob issue. Mr. Willie worked with me to figure a way I could solve my dilemma in the most direct and cost efficient way. He is a true professional and I will look forward to coming to Lowe's just to speak with him.

My experience was great. My brother and I went to purchase some borders for a door and everything was easy to find.we wasn't sure and a employee was helping another customer and he took a second to ask us did we needed some help. Amazing thank you young man for being observant.

Just left there and we had a pretty big order to fulfill. Just wanted to highlight one of the employees who stood out as caring, helpful, and was just all around great. Tony, who is outside at the moment was a breath of fresh air. He made sure that when we were loading our trailer, that he got them stacked neat and didn't just throw the materials in the back. Need more like him, if not he needs to be management or lead trainer on how to work with customers. All around amazing service!!

My refrigerator died overnight
Went to Lowe’s to purchase a replacement
Travis was very kind
He explained the different features sizes,etc
Finally made a decision
Thank you so much for your help

This is a fantastic shopping destination where prices are consistently good, and the service is friendly. Whether it's the competitive pricing or the welcoming staff, this place ensures a positive shopping experience. The combination of affordability and excellent customer service sets it apart. It's always a pleasure to visit and shop here, knowing that I'll receive both great deals and a warm reception.

The employees are always willing to help you. Every time I have a problem locating an item, someone always comes to my rescue. Thanks, I really appreciate the assistance for more than 15 years that I have been shopping there.

I bought a washer & dryer and a new fridge from here last week. The customer service was EXCELLENT! I've had bad experiences with customer service here before but it was truly exceptional this time and worth being praised for. The CS Rep was knowledgeable about the plug type and added all the attachments to the order so we didn't have to deal with it. The delivery service and installation was a great experience as well. Very satisfied!

Easy in and out! Clean and organized with helpful staff. Usually has everything you need!

Excellent service always have what I need

Ms.Mckenzie in the Sumter store.Department, ovens and refrigerator had outstanding customer service and I thank her so much for being helpful and attentive to what I needed in a good cover for my stove🤗🤗great job, need more service like hers

Much better than in the past. Staff very helpful. Delivery as promised.

Friendly and helpful staff. The young lady, Stephanie, that works the paint counter has always been nice, helpful, and extremely quick! She has helped me and my husband about 5 different times now and each time she has been wonderful. We always leave talking about how nice she is! Thank you Stephanie for always being sweet and helpful!

Store was clean and well stocked. Shopped for a new stove and they had very good selection. Bought a Whirlpool which had 2 models on sale and arranged for delivery. Quick service, knowledgeable and pleasant associate. Looked around to see full line of appliances - washer dryers, dishwashers, refrigerators all with latest innovations. Nice selection of grills too! If you need it, they probably have it!

The customer service in the lawn section was perfect!!! From the woman watering the plants to the cashier top notch. They were all so helpful and super friendly. They absolutely made my day. It was early in the morning and they had the best morning personalities EVER!!! I hope I get them everytime i go.

Always have what I need. Friendly staff. Definitely worth the trip if you need stuff for House.

I love to shop at Lowe's this time of year. I'm a hobby gardener and Lowe's always has lots of nice healthy plants on their clearance shelves.

I am extremely pleased with the service I got today at lowes. I went today to buy a trailer and riding mower. I picked one out and was ready to load it up. When they brought the key they noticed that the ignition was broken. Look like someone tampered with it. Maybe tried to steal it. He said we can’t sell this one. It’s damaged. It was the only one they had left. I thought I was about to be disappointed and leave without a mower. But the manager Steven said something you don’t usually hear. I definitely was not expecting it. He said we have to take care of the customer. He can’t have this one. So he upgraded me to a larger better a lot more expensive mower for no extra charge. I was in shock. I am forever grateful for what they did for me and all the help I got today. So thank you. I’d like to give a huge shoutout to Steven, Angela, and Tasha. Thank you very much.

5/29/22 Herbert helped us today and was awesome. He had several people that wanted to ask him questions and he was able to figure out who was next and get everyone what they needed.
As for the store itself, clean and organized. We had a positive experience.

Jace is the best and most helpful associate there!! He always goes above and beyond no matter what!! He helped me in an area that wasn’t even his at 7 am this morning because the store was short staffed. Anytime I go in the store (which is a lot) I hope to run into him because I know he is a hard worker and helps with a smile! Jenyfer helped me this morning also and she was so friendly!!! Thanks y’all 😊😊