U.S. Bank Branch

Branch Manager Jason came to the rescue! He facilitated the completion of an affidavit form, required by the Franklin County Title office. Jason is professional & helpful. This was a very positive experience. Thank You Jason & US Bank Gallipolis! :)

Jason rocks!

Friendly

The closing time at 4 is very inconvenient can not get there on time before they close due to my and many others working hours

Friendly and helpful staff. Their hours are inconvenient.

Takes to long at window, they need more help

So I called us bank to shut my account down and the lady said to wait a couple days to make sure nothing else comes in or out and so she called me and said to come get the 1.29 out of it and it's now shut down. We'll 6 months later I'm receiving a bill for 39 dollars and they say there's nothing they can do about it. How is it my fault when I went through the proper channels to shut my account down. This is unprofessional and I will not be doing business here ever again.

Save yourself the time and trouble. Do not do open an account at US Bank. I've had my account for 3 months probably and have had nothing but issues. Stopping me from having 2 transactions in the same day because they're the same amount and I told them numerous times it was accurate still wouldn't allow me to complete the transaction. Daily spending limit s ($200) on MY money. Had an automated payment go through last night at 1130 which overdrew my account so knowing I have 24 hours to fix it and obviously the bank is closed at 1130pm, I deposited the money less than 12 hours later and they charged me an overdraft fee. So I called the bank to see why and the representative I spoke with (caitlin) was unbelievably RUDE! She kept talking over me not listening to anything I said and wasn't helpful at all. And when I told her I've had nothing but issues with them she responds with "sorry" not well how can we fix it what issues have you been having nothing. Zero attempt to retain a customer. When I asked how to cancel my account she said I have to go to the actual branch to do so. By far the WORST customer service I've ever had in my life. What an absolutely awful bank.

The lady in the front office is super rude. She acts like people are just an inconvenience to her. The tellers were nice enough but it shouldn’t take as long as it did just to do a signature addition. The teller clearly wasn’t trained on how to do it. Very glad we don’t have to do in person banking. And the $2 per check charge to use a counter check is asinine. Maybe it’s time to find another bank.

Obviously we need to close our accounts here. The Galipolis branch is not too far from us, but 9 - 4 hours on weekdays and no weekend hours lead me to believe they flat out don't want to see people, or be convenient. Been with them for years but I guess the time has come to walk away.

How are you suppose to make it to the bank to do anything when it closes at 4 and isnt open on the weekend? Complexly insane. Been a US bank customer for over 20 years and even kept my account when I lived in different states without a US bank. Now wondering if I should close and get a different bank thats ACTUALLY open and wants to have my business.

Silver Bridge Office seems to almost always be closed now. Thinking of switching the business accounts to a different financial institution

NEVER open when the times say.