Strong-Thorne Mortuary

I cannot reccomend Strong Thorne mortuary enough. My mother in law recently passed away and they took care of my very large family, and especially my mother in law , exceptional well. Darnell and Felicia took care of everything,Darnell he was kind and patient and very helpful. Everyone I spoke to on the staff was extremely sensitive and helpful! The service was gorgeous and impeccably handled. I really can't say enough good things about Strong thorne Mortuary. A wonderful company to work with in a really hard time. Thanks Darnell n Felicia for everything!!

Strong~Thorne Montuary and staff were absolutely wonderful. This is our first time using Strong~Thorne Mortuary in Alb NM and each and every time the entire staff were kind, caring and thoughtful to all our needs… Darnell Smith was the one that did our services and can’t say enough about him he was an amazing person took care of us the first day we step into hes offices Just thoughtful. Our entire family thought the same. It’s a very difficult time for a person at that time but the staff there couldn’t make us any more comfortable they were there every second to help us in our need thank you Felicia the front desk lady as well for all her help A great big THANK YOU TO ALL..

Thank you

The Erni’s would like to thank Daniel’s Funeral Home (Strong-Thorne) for going above and beyond for the services of our loved one, Charles Erni. While a loved one’s passing is never easy, our loved one’s passing was made more difficult due to COVID 19 pandemic. Because of the pandemic, we were not able to have a traditional “home going celebration” with military funeral honors. Saddened but in acceptance, we kept faith that Charles’s services would be beautiful, regardless. We experienced true beauty and peace when out of the kindness of their hearts, Reverend Smith and the Funeral Ambassador acknowledged Charles’s military service by folding and presenting the United States flag and sounding the TAPS. We are extremely grateful and appreciative to Daniel’s Funeral Home for the wonderful service they provided for Charles and the compassionate disposition displayed by Daniel’s employees throughout this difficult process.

Kindly,
The Erni’s

The Strong Thorne Funeral home especially Rev. Napoleon Darnell Smith exceeded my family’s expectations. While my heart goes out to the family below, we were shown compassion and caring for not only our loved one but the entire family.

Strong Thorne Mortuary practice in excellent and they are professionals in preparing your loved ones for their final rest.

The total lack of caring was evident on so many levels that it broke my heart. The final insult was when they dropped my mom's casket removing it from the hearse at the cemetery. I would never recommend this funeral home. They did not run on time. But the general lack of caring was the most insulting aspect of the whole ordeal.

Everything seemed to be going as seamless as possible at first. Darnell is very personable and comforting. However, everything after the initial meeting was torture at an indescribably difficult time. They had a typo on the prayer cards I ordered 200 prayer cards and thank you cards. They forgot the thank you cards all together. They offered to reprint "some" of the prayer cards because of the typo. When I finally got the thank you cards months after, there were only 100. We made sure to ask that there was an equal amount when we first set up. They sent the wrong registration book and didn't realize what they put out until my mom gave me the filled out registration book from the church after the services. I had to call 5 different times after I should have been done with this place. Each time putting me through agony. I literally gave up for a period of time because emotionally, I couldn't handle it. The receptionists made me feel like a bother, when they were the ones to cause all the issues. Even when it was time to pick up the death certificate for my 22 year son, the receptionist gave my fiance a hard time. I told her I would have to have him or my mom pick up for me. She went to the extent of making a comment " I would call her to make sure but she never answers" ... Yes, it's hard to keep ripping off the scab of this devastating wound just to deal with mistakes made by the rude heartless uncaring receptionists that work there. Even still after a second reprint of the prayer cards they are not centered on the card. I give up because I don't have the strength mentally to keep going round and round with them. I just hope sharing my experience helps others to avoid or helps the company to recognize the poor service and make a change

Take your relative/friend ANYWHERE BUT HERE!!! They do NOT care!!! Been trying to get my relative buried for weeks. They are disorganized, lack empathy, forgetful, slow, cut corners type of organization. Not to mention the receptionist is COMPLETELY USELESS!!! The funeral director/pastor is always out!! Don’t wait for there call because you’ll never get it. CALL THEM!!! Constantly, until they start doing their job, but if you have any control don’t bring your relative here!! They do NOT CARE!!!!

When my family and I met with the funeral director everything seemed to be going smoothly up until the actual services for my brother. It was the worst experience I have ever had. The day of the viewing his flowers hadn't arrived for his casket. Arrangements were made 1 1/2 weeks prior! The order of service pamphlet was printed wrong, the obituary did not come out until the day of. The director tried to blame me for delaying turning in information and I let him know he had timed stamped email and voicemails of me trying to confirm he had received what I sent many days prior to services. We had a picture/video with music that the receptionist confirmed that it was ok on a flashdrive. Well just when we thought things couldn't get worse it got much worse. The video and music had been playing just fine for the first 20 minutes or so, then we had video with music from a Christian cd I took in and then it cuts out and suddenly my family and I hear rap music full of vulgarities playing. I was grieving and infuriated, I can't imagine what my parents were feeling hearing this. I go over to the funeral director and he starts blaming me for bringing a flashdrive and telling me that it was the music I picked. I had a Christian cd they had previously started playing along and the video had also played just fine with its music and then it got switched to random music. I was in tears and upset and he said as the director he would take responsibility and change the music. It was way too late to take responsibility. Too much damage was done at this point. It is apparent that this director did not care and obviously takes no pride in dealing with grieving families. He said he would credit us the flowers but that he didn't know why they hadn't arrived. The next day flowers had been rush ordered. I was incredibly disappointed with this funeral home and how they do business. They have no business dealing with grieving families and taking care of our dead's services. I will say, I was grateful for how they dealt with the COVID restrictions and the director was helpful when planning just not good at the rest.