BMW of Peoria Service Department

Place is awesome 👌. Thnx for the 2023 X3 M

Do great work

I initially brought my car in to get serviced because I had a heating issues. I was only getting heat on the driver side plus my check Engine light was on. They were charging me $400 for a diagnostic test. I get a call after test was completed and was told several things was wrong with the car but the main issue was getting the coolant system replaced and a water pump. So I paid $2500 for those repairs to be completed. Went to go pick up my car on a Friday an hour before they closed. It was about 65 degrees this day so I didn’t need to turn my heat on. About 10:30pm I go to the gym and noticed that I had no heat what so ever. My vents were literally blowing out cold air. I contacted them immediately Saturday morning but the service center department was closed. Here it is Monday I bring my car in to get looked at again. Get random text messages from the manager asking about my warranty as well as if I let someone else work on my vehicle before bringing it to them for repairs. So this is when I knew something suspicious was happening. Me being suspicious was correct because they discovered that my heating core needed to be replaced and gave me an estimate of $2800. I asked how was that missed during the diagnostic test? The manager answered the question without answering the question. The heating core was the initial problem not the coolant system. I could have paid for the heating core to be replaced first and got the coolant system fixed later. So here I am with no heat in my car. Remind you I’m a travel nurse so I drive at least an hour or so to and from work daily in a cold vehicle. They only suggestion was offered by the manager was taking the $400 that I paid for the diagnostic test and putting it towards getting the heating core repaired which still leaves $2400 balance. These people only care about how much money they can shake from your pockets. I had to use Christmas money to get the repairs done the first time. This is not right to treat costumers this way I know a lot of places get over on women because most of us don’t know about cars. It’s wrong and distasteful to do such thing. They could have offered to replace the heating core for half the price or at least for half the laboring price. How do you bring your car to the shop for repairs and after repairs the issue is worse. If I could give this place a negative zero I would. Good things does not come to those who get over on others.

Worst service ever… We had several issues with our car we created an appointment with them and they checked the car and said no any problems 2 days later we almost die because of problems we mentioned earlier. Couple of times we had different problems not solved also they changed us bc they couldn’t find the problem. If you want headaches just go there. It was really really bad experience. Because of the service department we sold the car very quickly.

Disappointed in the service personnel repeatedly questioning my partner as to who owns the car due to their name not being on the title. Seems like unnecessary profiling considering we come there regularly and pay in our name for services, as does our entire family in the local.. Yes, sir, yes we do mind you asking for the second time in one visit, considering, you also asked the same person (my husband) every time we go in (multiple times every visit) for 2 years straight.

Home of the 2 hour oil change! I'm the only one that's been waiting in the lounge. If you have another option, AVOID!