Lovisa

I’ve always had great experience here with employees asking me for help, checking me out, bagging my stuff. Also my incredibly affordable piercings from here are still gold. I’ve had this belly ring in for 15 months. How it’s still gold for the price it was is beyond me. Same with my
Nose ring I’ve had For about 10 months.

Very beautiful earrings and chains.I love the store and their offers

Good quality earrings .. they are pretty and cute

The customer service I got from the older black woman with the “interesting” weave was horrendous. Extremely rude. When I come here I usually get pretty subpar/passive service.
The only reason I’m giving 2 stars is the items I’ve bought are a great price.

I stopped in to just look around and maybe get a couple pieces . When I got to the register the total was more than I anticipated as the items appeared to be on sale . It took 3 managers to figure out which pieces were part of their advertised 3 for $12. All of the pieces I picked were under sale signs ,and yes in small print it does say select styles but its ridiculous to have sale pieced grouped in with full price items with no way of distinguishing them until you get to the registers. One of the managers said she would honor the prices for me as she felt bad about all the chaos involving the prices , shortly after the main manager came in and said no she wouldn’t be honoring what the other manager said so I left . So instead of making a smaller sale and having a returning customer they preferred no sale at all .

I purchased two sets of hoops from here, gold and silver, and another set of earrings with one hoop in the pack. I opened the gold pair and they do not close at all. I’ve tried multiple times trying to close them but it’s nearly impossible. I tried returning the unopened pair explaining this and they said they’re final sale, and to keep trying to close them. I know it’s not the cashiers fault (who wasn’t very pleasant or helpful in the first place and I even asked if there’s a number or anyone else I can speak to about this) but as a company there should be some type of compensation for this. The earrings do not close, they’re unwearable. I lost 75$ because of this (3 sets of poorly made earrings). and they wouldn’t even let me exchange them for another pair. Also, no one told me that earrings are final sale, and the only place that says they’re final sale is the receipt AFTER PURCHASE. I’d recommend no one shop here for earrings.

Update- I reached out to Lovisa soon after this happened and they were SO kind and resolved my issue with no problem. They got back to me quickly too. I don’t know why this wasn’t recommended when I asked the cashier. They made it sound like it wasn’t going to help. It’s NOT the company, just the location. Or maybe the cashier wasn’t having the best day(I’m sorry if that’s the case :/ ) BUT I went to the Menlo mall location in Edison and they were so nice and helpful :)

i came in earlier to get an ear piercing, but when i had simple questions about allergy reactions, and the type of jewelry being used i was given ignorant vibes and they seemed heavily annoyed. All the employees except the cashier were all in bad moods and not welcoming. So me and my siblings didn’t proceed with our purchase! do better.

My daughter and I were in your bridgewater nj store tonight at around 6:45 pm wanting to have my daughter’s ears pierced. The employee was piercing another ladies ears. I inquired about having my daughters ears pierced after she was done and we were told she was too tired, too hungry, has been there too long, needed to straighten up the store and was going to close early so she would not be able to pierce my daughter’s ears. Needless to say we left disappointed. Your store has lost a customer and unfortunately we will not recommend your location to any family members in the future either. Thank you.

The worker at this store don’t have proper communication between them, customers service is terrible !!! The lady doing piercings gives you the wrong information after getting your ear pierce, the manager
extremely rude and have no manners how to talk with customers. If you don't want to get ripped off and also the worst service, please don't go to this store!!

Had a very unpleasant time with the staff at this place when wanting to get our ears pierced. Two of the staff members were very short and unfriendly when we were asking about the procedure and pricing.

The store and the prices are great but only thing I’m giving one star is because of customer service, people working here don’t have proper communication between them and made customers to wait for 15-20 minutes and then they say that we don’t do such services. Lady specially doing piercings is extremely rude and have no manners how to talk with customers.
Be careful!!

My wife and I left disappointed with the horrible customer service received. I believe she’s a manager, don’t give attitudes to people giving YOU money. 1 rated store indeed

I went there today and the girl who was standing behind the counter was saying ,she is literally touching on everything.So it means you cannot see the products before buying it ???

Got a nose ring here and it was so small and tight. Cant even use it.

i see why this is rated 2 stars now