Andrews Agency Insurance

The Andrews Agency is the best! Polite, professional, and always responsive to my needs. My agent Phil is very personable and professional. He makes sure that my coverage is up to date, and I am not paying for anything I don't need. The entire staff isfriendly and professional and they do their jobs well. The agency owner Rich is an old friend and has built a strong business that puts ethics and empathy ahead of profits. Highly recommend!

Phil and rest of the agency gives great customer service. They will do whatever they can to help you out and get you the best rate possible. Phil was able to save us $70 a month by switching to a different insurance company. Andrew’s agency is the best.

I am very appreciative of the customer care provided by Andrew's Agency via the responsiveness of Phil Esparza. Through home and vehicle purchases, it has been very beneficial having a personal local agent. When I needed a landlord policy and none of the national companies would write a policy, I was able to use Andrew's Agency. I would recommend their services for getting and understanding the proper coverage amounts needed when purchasing insurance.

Phil was so great to work with, I highly recommend going to him! He saved our family hundreds of dollars a month! I couldn’t have done it without all his help.

Update to 5 stars on 9/25/2022:
A day or two after I left the negative review below I got a call from Rich Andrews. He easily took ten minutes out of his day to talk to me. (read below if you need the background) The bottom line is he wasn't sure what happened, and why my contacts were dropped, but he was working on figuring it out. A personal response from a local business owner is a big deal to me. I grew up in family businesses, and know well that sometimes stuff just happens. The response of the company when a customer inevitably has a bad experience is far more important than the experience itself. In this case I got a personal apology and a promise to do better. And for the record, he did not ask for my business back. But moving companies is a pain, so I asked if we should give it another go.
I'm happy to report that working with Melissa has been a dream; we're working on setting up a new policy for a rarely driven vehicle, so I'm not in a huge rush. She checks in weekly, which is just often enough to remind me I've been shirking my end of the work, but not so often that it's annoying. With her help we'll be finished with this soon, and I'll have a new policy set up.
I've found a company that not only am I satisfied with, but that I know will take care of me when something goes wrong. What more could you ask in an insurance agent? That's pretty much how the job should go.....
*****
I hate to leave negative reviews, but when there's simply no way to contact a company, what recourse do I have? I was excited to find Andrews a couple of years ago. Brianna sold us three personal policies: home, auto, umbrella. They were with a regional company, which is great for us. She was almost too communicative. I would reliably get a daily status update on what she found on what policies and with which carriers in her searches that day. It was almost a joke--phone would ring at 4:45 and my spouse would ask "Brianna?" Yep.
Once the policies were in place, she helped us tune everything up and work through inspections and such. Never missed a beat. Then Brianna left the company.
Every time I've had to interact with Andrews since then has been a hassle. I email any address I can find. I call the main office. I submit requests through their online portal. Nothing. A few weeks ago I dreaded having to find a new policy for a car they don't currently cover. I did all of the above. Nothing. One day on a whim, I called the office and actually got somebody. He was very helpful and took all my information, including VIN, and said somebody would contact me. That was at least three weeks ago. Nothing.
We're currently moving our existing policies to another agency. The advantage of an independent agent is having someone local you can turn to. We don't have that with Andrews... still looking.

I couldn't be more thrilled with Andrews Agency Insurance! I am so much happier here than I was with the single carrier agency I was previously with!

The personal attention at Andrews is phenomenal! They found me better coverage for both my home and auto policies for less money than I was previously paying. I highly recommend Andrews Agency Insurance!

Phil is awesome and is always working hard to get us the best deals!

They have been so good at helping me with my insurance.
Easy to communicate what you want, and they are great at finding what you need.

I have worked with Andrews Agency for about 15 years. From the first meeting, when we were just starting out in business, up to now, with over 25 employees and locations in multiple states, and all the time in between, the staff has always been very helpful and accommodating. I really appreciate Rich's enthusiasm and willingness to go the extra mile when needed to help solve problems. I would highly recommend Andrews Agency to anyone looking for insurance of any kind!

I had auto and renter's insurance, but I had no idea what I was/wasn't covered for until my car got hit, and it turns out I had no collision insurance! My old insurance agents did not try to help me take the next right steps - instead they just said "sorry" and sent me on my way. That's when I went to Andrews Agency. I got a new plan that not only gave me MORE coverage, but saved me almost $100 annually! Everyone there is so kind and helpful, I cannot recommend them enough.

The Andrews Agency handles all of my insurance needs. I trust them implicitly to give me the best rates and advice. Their work frees me up to concentrate on my own business as an outdoor writer and guide.

These guys have been my insurance agents for years. They are always nice and really try to find me the best deal.

We have used Andrews for 9 years now. They are wonderful to deal with and make you feel like part of the family. Highly recommend!

Always there when you need them. Love local services

Having been with The Andrews Agency Insurance Company for several years I know they will always help with any situation and find the best solution to my needs. I enjoy receiving the monthly newsletters from Rich. Thank you for all you have helped me with.

I have had insurance many places, and there are many fine agencies in town. The Andrews Agency has been very helpful to me a number of times, and the staff is courteous and friendly. The location is convenient, and I strongly suggest you give them a try for some personal and local service.
Brian DeYoung NYS Licensed Real Estate Broker

Allison from Andrews is amazing. She is so patient with me and goes way above and beyond to help me understand policies and potential concerns I may need to consider in the future.

Great company! Gets right back to you and sends reminders for things. Really on top of their game! Very nice and professional. Highly recommend!

Been using them for years. They have been extremely responsive and helpful at every turn. Highly recommended.

I have been with this company for a long time and will continue. It has always been a great place to due business and they are very professional, always helping me in anyway they can. They go above and beyond