I-86 Truck Repair & Auto Service

Great folks that took care of my issues with my jeep at a great price. Friendly and knowledgeable staff who will share their concerns with your vehicle if they see something needed fixed.

The staff is very nice and I love the fact that they send you pictures of everything that needs work so you can see it. And it's coded to tell you which things need to be done right away.

I was recommended to come here by a friend. After traveling across the country I was due for an oil change but (as a female especially) was nervous about finding a place I could trust. I cannot recommend this place more. They were friendly and approachable, never felt rushed or swindled and always respected. They were very thorough with my car from start to finish. They were so kind and loving to my dog who tagged along, even brought out water and treats for her. I’ve paid the same price elsewhere for far less service and hospitality. This was exceptional service. I-86 is a great group of down to earth, kind and professional people. I will be back again for sure. Looking forward to it!

Provides an Amazing service for Aaron’s.inc keeps us in the loop would recommend to anyone

Came for a wheel alignment and was greeted with the best hospitality at an auto care center I’ve ever experienced, super quick on setting up an appointment and even quicker on the service time. Was offered complimentary drinks and snacks whilst in the waiting room, and they went above and beyond by making sure I knew of potential problems that my specific vehicle can have. 100% recommend especially for Diesal work if your in the local area.

My travel trailer suspension broke about 8 miles from the shop on the highway. Called the after hours number and gave me great advice which got me to the shop that night. The next morning the staff was great determining how to best source parts and how to get it fixed. There turn around time was great. The entire staff and mechanics were great. The office communicated with me every step of the way. Very thankful I-86 Trk/Auto Repair was there. Fixed everything for a very fair price.

These folks are very friendly and do top shelf repair work.

Amazing place, quality work. They were able to get my lifted Jeep into spec with the alignment. I took it to them for the alignment, only after finding them on google, no prior experiences with them. They do a full vehicle check over, FOR FREE, and then send you your vehicles health report before they even start the work. Never once did they try to sell me anything extra. Only told me of the things that could use a fix. I will highly recommend them to friends and family! Or anyone in that matter.

What a pleasant experience we had at this place! Staff is incredibly accommodating and thorough in their communications. We were particularly impressed with the service manager Randy who treated this woman (who knows a bit about vehicles) like I actually knew what I was talking about! We received photographs of the problems before the repair and after. (By the way, they had to come in and fix a problem created by a less trustworthy repair service. They did that with truth and grace without bashing the other service, just honest correction, which I so appreciated!)There is more work to be done, which they notified us of. When we asserted that we had to wait for our next pay there was no high pressure and we were met with kind acceptance and understanding of our circumstances. I cannot recommend this service enough, especially if you are a female in need of a provider you can trust to treat you with respect and listen carefully to your concerns and descriptions.

Amazing place! I thought I just needed new tires and an oil change but, the free inspection they offer when working on your vehicle saved me from breaking down in the very near future! Come to find out my tie rod end was in desperate need of replacement. So they got the part and fixed the problem. I was apprehensive at first, afraid I couldn't pay for all of this upfront and out of pocket. Well turns out they have "Autopass". It was quick to apply and quick to be approved! I'm sure it saved me from something very serious happening to myself and my car! So I'm back on the road and safe. I would definitely recommend this place to my friends and family. They are very courteous, professional, and pleasant to deal with! They gained my business for sure. So if you need some quality work done, or your just not sure where to go. Check this place out they won't disappoint.

A great Auto mechanic shop (trucks as well) tucked away just off I86 in Falconer NY.
Matt was very informative about my repairs. The work was done on time, very reasonable rates, and with excellent service.
The shop texts a finalized vehicle inspection report with pictures of the items that may need further attention.
Extremely professional shop with very reasonable rates.
I will return for future service on all of my cars!

I first have to say that no truck driver looks forward to breaking down. HOWEVER, if you're in their area when it happens, the folks at I-86 Truck & Auto will do everything they can to get you back on the road as quickly as possible!!

From the moment I showed up, Roger (one of the service advisors) was very friendly, professional, and absolutely accommodating! The entire time I was at the shop (2 days) I felt like I was a priority.

When I had to stay overnight, Roger offered some very helpful suggestions, and Nate (the shop owner) even went so far as to give me a ride to a local hotel in his personal vehicle.

The prices for the work they provided was very fair, and they did everything that they could to make it affordable.

I will definitely recommend this shop to anyone in the area that's looking for any sort of service or repair on their semi!!

Thank you all so much

Overall very happy with their service. We had a truck blow a radiator hose at the nearby Cummins engine plant. They were very busy but still managed to get to our truck within about 2 hours & got our driver on his way. No complaints and will certainly use them again if needed.

Our vehicle was due for an oil change, and we were leaving on a short, impromptu getaway as a family in a couple of days. They were able to get me in before we left when most everyone else was scheduling a week or more out.
The appointment took about an hour and the cost was very close to that of other oil change services in the area. For the full synthetic oil change with filter I usually pay around $60-70, this one was slightly higher. The service included a multi-point inspection to let me know what other potential issues I may need to address, but with no pressure to have it done immediately by them. Their suggestions included items I already knew about, such as air filter and rear window wiper, and also a check of my tire wear and tread depth.
The employees I met were pleasant and professional. During the time I was there, I was able to observe how they interacted with several customers, both in person and on the phone. Each person was treated with respect and if the customer had any questions, they were answered with any details explained if necessary. I was very impressed at one point as I had actually forgotten that I had a coupon for the service. On the coupon it states you must present/mention the coupon before the service is started. I was asked during the time I waited if I had a coupon. I explained I did but had forgotten about it. They allowed me to use it anyway.
Each employee I saw was using a face mask as required, and I was told by the owner, everyone has their temperature checked regularly, and per requirements, is sent home at the first sign of illness.
The waiting area is immediately inside the entry door and across from the service counter. There are currently only two seats available, probably to accommodate today's social distancing requirements. I'm not a coffee drinker, but I believe coffee and tea were both available if wanted. However, I don't believe any was premade, again, maybe due to the current restrictions. The restrooms were located just past the waiting area. I can attest the Men's room was clean, with plenty of soap and sanitizer provided.
Overall, my experience at I-86 was pleasant. Although I may have paid slightly higher then at other service providers, I believe the professionalism, quality of service, and ability to get an appointment rather quickly was worth the extra money.

I’ve come to use the shop exclusively for not only our motorhome but our personal vehicles. I first came here as a customer for my motorhome with tire service and upgrades. I believe that Nate and his team offer extremely knowledgeable and top quality work, but they are the most customer focused small business that I know of. I appreciate the service writer they have now, Roger, who is not only knowledgeable but very personable. Finally probably the thing that really drives my buying decision as a consumer the most is the fact that they add value to their fair and reasonable prices. They take good care of you and don’t take advantage of you. That is the hallmark of a great business.

They are very friendly and helpful. I had a water pump replaced and they got the part same day and had me back out on the road less than 24 hours after I broke down. They gave me a ride to a local hotel and even took me to get food. I honestly cannot say enough good about this place. And if the owners happen to read this, thank you so much for running such a top notch repair shop!

I might be getting "special treatment" but who's to say every/most customers don't also feel that way!? We all want mechanics that have integrity, do an excellent job, and communicate clearly. I have found this to absolutely be the case!!! At I86 you get friendlier (and better) service than a dealership, without the mistrust and extreme costs. Jerrod and Jason are top notch!!!!

I do a lot of my own work so it's great to have a garage like this that can do the jobs I can't or don't have the time to do. They also worked with me on allowing me to shop around for parts and install the part(s) that I was able to find at deep discount.

To give this review some credibility, I will add some constructive criticism (but please note the 5 stars I gave). Some of their prices seem high. In general this is because they will go the "extra mile" and use specialized additives from BG. If you just want something "run of the mill", you may want to shop around or you can ask them what is included in the service and why there is an added benefit. You may want what they are offering or you may want to go elsewhere. Since this business is awesome at customer service and communication, I would ask first before blindly agreeing to have a service package (transmission service, coolant flush; etc) performed.

Lastly I wanted to elaborate on a few simple things they did for me. I appreciate how thorough they were on my alignment. It took longer but the job was done right, something I have not experienced at other places. In addition, Monroe Muffler was unable to fix my TPMS sensor problem and it was routine for I86. Sometimes it's not worth it to go to "cheaper" chains.

Thank you so much for your excellent service. I appreciate your going above and beyond to check out my car after the free oil change. Even though I am loyal to my regular mechanic, I was so impressed by your service that I have already recommended you to two people. I especially liked your thoroughness and patience in explaining everything that needed to be done to my car.

Sent my Traverse in for an oil change and to diagnose a noise coming from the front of the vehicle. Recieved a call well before expected l with the findings of the inspection along with a quote for the repair. Excellent customer service , fair pricing and every question asked was answered.

Very knowledgable & responsive to all your needs. Fixed my big truck engine repair in a timely manner. Money was very tight & they worked with us on the bill. Owners are super nice people & the entire staff were awesome to deal with. I recommend them to everyone I know. Best garage in the area.