Amy Mascarenas: Allstate Insurance

Got new homeowner's insurance today. Amy gave me a great quote, took care of everything imaginable with professionalism and courtesy. Yet what impressed me the most was that she was incredibly responsive. Every time I had a question, she got back to me immediately. Faster than I could believe. Soooo impressed. I highly recommend Amy and her team.

Amy and her team are amazing! Switching over my home insurance was the best decision I have made and plan on switching my auto insurance as well. Amy and her team are quick, detail oriented and honestly listen to your needs and work with you.

You can't ask for a better agency when it comes to customer service. Amy and her staff go way beyond what is considered
normal. When they say that they will find out for you, they don't stop until they do. They are fantastic to work with.

Amy is incredibly helpful, knowledgeable, and patient. She helped me secure homeowners insurance at a great rate. I'd highly recommend her to anyone!

Amy has been a great resource for our insurance needs this year. I hope we can continue this great working relationship.

Great company! Amy was super helpful and knowledgeable and got us exactly what we need for our homeowners insurance.

Amy Mascarenas is wonderful to work with. She is extremely knowledgeable and helpful. I highly recommend!

By far the most professional courteous easiest process on obtaining homeowners and car insurance highly recommended would go nowhere else plus they save me tons of money.Amy and Linda were awesome to deal with.

Our agent, Amy, has been very helpful in getting us the coverage we need at a reasonable cost.

Amy and the crew over there are inviting, friendly also professional and knowledgeable and they actually care about customer service!

Takes them 2-3 days to make policy changes. Had to log in and cancel a vehicle on my own and because they forgot to cancel it, lost my ability to backdate the cancellation. Essentially I paid for auto insurance I didn't need. When I went to renew my homeowners and auto, I decided to pay in full for a discount. I paid in full for both, which was almost $3,0000 -- and my account still showed that I was going to be charged the automatic 'EZ Pay' amount the following day. I cancelled my automatic payments because i didn't want to be double charged. She charged a fee on both policies because I lost my 'EZ Pay discount' -- was not willing waive the charge, and blamed me on the phone. Super rude. Her team is clueless too if you happen to get one of her assistants on the phone.

Amy is zero help. I called to let her know that Allstate had sent the documents too late to get them back to them in a timely fashion. She said she would “go to bat for me” to remove the extra $121 charge but I would be responsible at the end of the day. This is the wrong answer for somebody that is spending $3700 a year with her company.… And she hung up on me. This is not a smart person.

Wont return calls. Starts a process and will completely forget about you.

Never received a call back after I gave all my information