AAA Rochester Insurance and Member Services

Ray is ⭐⭐⭐⭐⭐ and knows so much. What he doesn’t know he will figure out
Great experience. You check in at desk. They call you up to an agent. I would expect to wait a while. I don’t think you can blame AAA or the employees, you never know how complicated what the other member’s needs are going to be.

We transferred a boat trailer from a state where they don’t title my weight of trailer. Ray figured it all out for us.

Literally the best Triple A I’ve been to. The staff was very helpful and knew what they were talking about. Great advice and and glad I came to this location to get me back in the road so quickly!!

Wonderfully pleasant, nice, courteous people. They helped us w/ several different things we needed done. We got two types of extremely reasonable insurance quotes. Tabitha was really patient, understanding & didn't rush us & wasn't pushy at all.

My wife and I went to this office in the hopes of finding great deals on auto and home insurance bundles! We were not disappointed as our agent Tim Pfister was great! He went over our current policy that we had with another company along with AAA's offering to get the best deal possible! Since we had AAA road coverage already we got even a better deal! We went with AAA"s insurance and had piece of mind knowing we not only saved money, got better coverage, but had a great agent in Tim to help us when needed! HIGHLY RECOMMENDED!!

Loved how attentive to my needs they were - I needed to register an out-of-state car. Also their COVID-19 policy gives me a peace of mind. They only allow so many people at a time inside.

I went today to get my out of state title and registration handled and was helped by Lisa. She was absolutely amazing! Such a nice woman and doesnt make you feel like you're bothering her by being there like they do at the license center in Chippewa. I will definitely go to the Rochester AAA for anything for my car in the future. Only downside right now is since Corona, they have everyone wait outside and i waited for just under an hour on a Monday at 2pm. No big deal and can't blame anyone there for that. Oh and the lady who answered the phone everytime we called (I think her name was Peggy or something close) was also super helpful and kind. Love the people there.

Excellent customer service. You're usually in and out under 30 minutes, depending on how busy they are. I've been a member there now for 14 yrs. Only place I go to for car registration.

People there are great. They're always busy, and need people to understand it's not their fault that you have to wait. Be kind!!!

They helped me with all my title issues with no problems smooth as silk..

Didn't have to wait long which is an A+ all by itself. The lady helped with my request quickly and I was on my way. Thanks AAA!😊💓

Great service but a really long wait because they really take care of you once you make it to the front of the line.

Always there for problems or help.
Great rates for insurance.
Very professional pleasant staff.

Customer service was great. Service rep on time. He was courteous and very helpful. Great service!

Was really helpful I'm planning my trip and he even gave me a blanket

Love AAA. The "triptik" they put together for me was awesome... The maps came in very handy!

Quick and courteous service it doesn't get any better than that.

Rochester Pa AAA is the best! Staff is always so friendly and helpful.

Great Customer Service! Very polite, professional, prompt,. Great job guy's👍🏾

Friendly staff. Travel agent was most helpful in fulfilling my questions and concerns

Very nice ladies that work there very helpful! Great customer service!