Samsung Premium Care

Awesome, knowledgeable person

I have been disputing with Samsung since March. This company has completely changed my opinion on their products after treating me the way they have. It is now September I have yet to receive a refund from one of the 15 TV’s purchased from them that shut down in less than a year. I purchased the TV at Costco. The TV had a warranty. If the TV cannot be fixed then you will receive your refund. They’ve had me back and forth for 6 months! They tell me that the link from Citizens Bank has been sent. It has NEVER been sent. Today after speaking with a “supervisor” they tell me that the review is very delayed and that he will send it to the proper department. I asked what department does he have to send this to and he responded with “that is an internal department that I have no permission to disclose”. I am appalled and feel like they are fraudulent or at least they are acting as such.

I received an email with a charge on my card for a filter. I DID NOT REQUEST TO BE PUT ON AN AUTOMATIC delivery of filters. I have a separate water filtration system, apart from my fridge.

I pay monthly for insurance on my phone and when i went to get my phone replaced Samsung asked me for a $305 deposit for the return of the phone safely. As a customer that already pays for insurance i feel this is highway robbery. Ive been a Samsung customer for many years and this is unfair. Dont buy a Samsung phone or the warranty. Shame on them!

I bought a dryer and a washer with Samsung. After 5 years, the washer went dead. I Called Samsung, came in and charged me $120 to diagnosed something Samsung knew was a common defect with the machine. For best products, buy LG. LG lasts forever.

The severity of how Samsung hurts me is so bad. I am in the process of a making a tube video to make sure Samsung never does that again to another customer.

Spread the review to others and be safe. I will post it to Facebook and all the social media.

I got Samsung TV from bj's with protection. They gave me this address to cover with new one but Samsung is ignoring to cover with new one. All you guys are scammer to pay customers extra for protection

Sadly I can't give them zero stars, but good luck trying to find someone who can understand you or will even answer the phone

Wrong address, the address is in the street, I tried to call they could not give me the right address.

Hard time to reach someone

Terrible