Independence Blue Cross

I recently had the pleasure of working with Jenna and I must say, the experience was exceptional. Not only did she patiently address all my specific questions, but she also took the time to research each detail to ensure I was selecting a policy that was best for my family.

What stood out the most was her willingness to invest the extra time needed to assist me. She didn't rush through the process - instead, she took the time to listen to my concerns and provided personalized solutions tailored to my needs. It's rare to find someone who goes above and beyond like this!

Thank you so much, Jenna!!! Your expertise and commitment to customer satisfaction have undoubtedly earned my trust and loyalty. I highly recommend her services to anyone in need of reliable insurance guidance!

After resolving some concerns in regards to my first invoice, I was transferred to Louisa Abateva for vision and dental coverage. She was a great help in deciding what plans would work best for me. Her thorough explanations were greatly appreciated.

Sherry Stovall went above and beyond to help me find the right plan for myself and our newborn daughter. She was so kind and very patient with me as I was undecided about what I wanted at first. She helped me pick a great plan and I am so grateful for her assistance. Thank you!!!!

Sherry is such a delight. I called with a pile of questions, and she very patiently helped me understand everything I was concerned about, and helped me find a plan that worked well for my situation. I feel much better after talking with her, and am grateful for our conversation.

Quanisha (aka "Q") was patient and helpful with several of my most complex coverage and cost issues. She helped make sure I got the right plan at the right cost and she made me feel I was in good hands when she stayed on the line to connect me with other team members to make sure all the Is were dotted and Ts crossed. Go Q!

Sherry was very helpful and super knowledgeable. I called a few times and did not get accurate information on the first call, then on the follow up calls, nobody could figure out the mistake. When I spoke with Sherry, not only was she able to update my plan, she was so caring and took extra time to explain everything in full detail. It was the most positive insurance experience I have ever had!!

Mrs. Q.Walker was phenomenal! She helped me find the coverage I need, looked up all my prescriptions in order to best help me, looked up all my providers, as well as helped me make calculations to help me make an informed decision. She patiently listened to what I needed and did her very best to walk me through the process and explain every step of the way. Mrs. Walked was caring, professional, patient, kind, and a true pleasure to work with.

Q. Walker was amazing. She was so helpful and pleasant. She gave me so much helpful information.and she relieved the stress of finding insurance.
Thank you so much.

I had an incredible experience when I called IBX and agent Chelsi Woody helped me navigate through all my questions. She was thorough, patient and extremely knowledgeable. She found the best options for me and my family that ended up saving me money!

I recently had the pleasure of working with service agent Quanisha. She patiently answered every question and guided me through the application process. Probably the best customer service experience I have ever experienced.

My experience with Shameka Kendrick this afternoon rated 5 stars because of the exceptional service I received from her. She was professional and incredibly knowledgeable about the various dental and vision plans. I loved that Shameka was so patient with me and answered my many questions in a clear, simple language that helped me understand all the important details. She really cared about me and my family getting the coverage we needed. My experience with Shameka left me very happy and completely satisfied! Top-notch service from Shameka Kendrick!
Edna Morris

Sherry was phenomenal! She exceeded my expectations. She took the initiative to solve the mess that was created by previous representatives. She clearly and quickly articulated what the problems were and then she helped solve them. Sherry took care of my insurance needs, and she also took care of me as a customer AND a person. I feel so fortunate to have had her in my corner.

Mahogany Austin was amazing! She was incredibly knowledgeable and answered all of my questions. She helped me understand differences between plans when I was confused. I really appreciate her help, time and patience!

Agent Quanisha Walker is the best ever!!! She is efficient, caring, knowledgeable about the product and stayed with me until the very end. She is awesome and I highly recommend her.

Chelsi Woody was fantastic. She was thorough, patient and wholly knowledgeable. All of my questions were answered. She took me through the entire process - start to finish. She helped me choose the right policy for my children and expertly provided all of the information needed to do so.

Louisa was extremely helpful and patient with getting information regarding health plans for me. She explained what benefits would be included in several plans and what the cost would be. She took an overwhelming situation and made it less scary. Great job!

Our experience with agent, Ashley Juarez was phenomenal. I can't say the same for others who I spoke to but once I got in touch with Ashley, I specifically requested her each time I called to receive help. She was helpful, honest and very patient as I needed lots of things explained to me that I did not understand and we had quite a few hiccups when attempting to resolve issues with our policies. If you need help and want someone to get the job DONE for you, when you call specifically request Ashley Juarez! 10/10 recommend!

I am very happy with my insurance plan and the coverage that I receive. The agent that helped me with renewing my plan, was sooo helpful and super nice! She was very professional but also spoke as if we knew each other for years which made me feel comfortable and less stressed! Shout out to Krystal Lamons, I love you!

Chelsi W. is my representative and she was awesome. I was entering the Healthcare buying market for the first time and she explained my plan options and cost estimates very clearly. She stayed with me through the entire process and assisted me in getting the application process completed, selecting a plan and finalizing my coverage. I highly recommend working with Chelsi.

The agent, Sherry Stovall, assisted me with selecting a premier dental plan for my son. She was very knowledgeable of the plan's coverage. I was very satisfied with the Service I received. Thank you, IBC!