United States Postal Service

This was my first time going to the Wilton post office since moving here and I had a pleasant experience. Kevin, the USPS employee who helped me, was kind and professional. I noticed that they have a self service kiosk but I didn't use it but definitely good to know. The post office in Wilton is very nice and right in the town center. I would recommend this post office to anyone living in Wilton or surrounding areas. Giving them five out of five stars.

Wilton's letter carriers and desk clerks are friendly and helpful and reliable. I don't know why people post negative reviews about one-time experiences, but here I am to say that I've been here dozens of times and I always leave with a smile.

Great post office. Never had any issues and the staff is very friendly and patient even when there is a lot of people. There is always parking and the place is much more cleaner and efficient than the Norwalk one.

Most knowledgeable & Friendly staff in Fairfield County, I don't live in Wilton and only use this post office. Great service

Peter and the rest of the group were beyond helpful when I needed to get an expedited passport renewal. Thank you!!!

This is a good Post Office. People seldom write reviews unless they want to complain, so I just thought I'd go on record that this one has staff that know what they're doing. But this is surely what we should expect.

Please add walk up hours for the kiosk. No Saturday hours listed either, please update hours across the board.

Can get very busy at times with few clerks working. Convenient to use the kiosk for mailing packages and getting stamps.

I went to get my son his first passport. Unfortunately the experience was not very positive. The person who "helped" us seemed not have any clue of what she was doing. I had to correct her several times and she ended up having to call someone else over the phone to be sure of what she was doing. I guess she was new in her role but still I believe she should have received a better training before dealing with the public.

A 1 star review because of Crystals poor customer service.
I received notification that my package was physically at this post office and was ready for pickup.
I called the post office and Crystal answered the phone. I informed Crystal about my package and asked her if she could check on it and confirm the package was there.
Crystal had a response for everything I said because she refused to physically check on the package.
She “assured” me the package was at the post office. No matter how many times I tried to tell her I experienced issues in the past, she refused to assist me.
Well, take a good guess, my package was not there when I arrived!
I waited around 15 minutes and was finally told a carrier who usually works out of Bethel took my package on the route.
Disclosure: our mail and packages are usually delivered by a private contractor to our company not by a usps carrier.
Crystal had me waste my time coming to the post office that day, almost had me late for work, unable to grab something on the go, and was in desperate need of a restroom!
People like Crystal are the very worst in their lack of care and laziness towards the public!

This post office is awful. If your shipping a package Pray you don’t get waited on by yoshi, you will always hear some excuse why your package needs opened up checked and repacked? I’ve never had issues like this anywhere buy at this post office. Do yourself a favor and go to a different post office or UPS.