Infinity Insurance

Very helpful and professional staff .

Excelente servicio

Its ok. But I recommend to just go ahead and get insurance directly with infinity instead.

Would give zero stars if I could. Terrible insurance company. The person insured by your company backed into my car in a parking lot, all the evidence pointed to it being his fault. All he had to do was give some stupid excuse and you denied my claim. That is very dishonest on both your parts. I submitted pictures and everything and just because he said he didn’t do it, it was denied. I repeat he backed into my car and wasn’t paying attention. Shameful!!!

DO NOT GIVE THIS COMPANY YOUR BUSINESS. They will try to bill you for more after you sign your policy. You’ll also likely never get paid if you’re in an accident.

Short version/la version corta:

Go read the Facebook posts for this company. Don't give these people money. They are unreachable and unprofessional. I've been trying to reach my adjuster for 4 days, called 20+ times and left voicemails, and still haven't heard from them.

Lee los posts por Facebook. No les da tu dinero. Ya ha pasado 4 días que he tratado hablar con mi adjuster; yo le he enviado correos electrónicos y le he llamado más que 20 veces. No me ha llamado ni escrito todavía y no he tenido un coche por 4 días ya.

Detailed version/más larga:

I was rear-ended on Sunday by a gentleman who has full coverage through Infinity Insurance. All things considered, he was kind, admitted fault, and the police report was filled as such.

I am very frustrated that despite the other driver having full coverage with Infinity and notifying the company on the day of the accident, I have yet to hear from them.

I filed a claim myself on Monday and have both called and emailed my adjuster the pictures of the accident. On Tuesday, they switched my adjuster for an unspecified reason, so I called the new one, left a voice mail with both the claim and policy numbers, and forwarded the pictures.

The new adjuster, Andy Ragland, apparently called me at 6:53am on Wednesday. Who calls anyone pre-7am? I called multiple times, again to no avail. It's frustrating that his voicemail recording says he'll return calls by end of business or 10am the next day. He sent followed through on that on two days in a row.

Today is Thursday. Still nothing. No contact from the company, let alone an estimator for my car's damages or a rental vehicle. I call the main customer service line to request a new adjuster, and they can't help me with that, so I request for the supervisor.

The said supervisor - Herbert "Bert" Bean - not only doesn't answer the call but also has his voicemail box full. And you call yourself a supervisor in a customer-oriented service industry? No wonder people you are (clearly not) supervising aren't doing their work.

The options to connect me to some other staff also doesn't work, so I call back the customer service. They say they can leave msgs through the internal system to both Andy and Bert.

That was at 10:06am today. It is now 5:14pm, and I of course have yet to hear from anyone from Infinity. At this point, I'm about to go through my lawyer to handle not only the bodily damage but also the property damage, because the level of lack of communication is absurd.

I feel bad for anyone who pays this company money or has to deal with them. Read the Facebook posts of upset customers. The customer service people are nice, but the adjusters are unprofessional and have so far proven to be useless.