HappyMac Digital Electronics

I am not sure where all these negative comments are coming from because I have never had anything but awesome customer service from HappyMac. As a local business owner myself I have relied on them for all of my business and personal needs as well as referred multiple friends and family to their shop, all of which are as impressed as I am with their offerings. Jim (Not sure of his last name) is by far the best customer service person I have worked with in all of my experiences just about anywhere. Very polite, understanding and knows what he is talking about. Very down to earth, without all the cooperate tag lines and policies you get at Best Buy, he tells your how it is and sells you a product that fits your needs, not something you don't need, which in return saves me money. Their computer pricing matches what Apple online offers, so I can buy with confidence and get my product the same day most of the time which is major plus. I have had multiple computers serviced at their location also and everything is always handled wonderfully and professionally. Their pricing again is competitive with Apple stores I have visited in Madison and Milwaukee. Macs are more expensive to fix, plain and simple. You don't buy an Audi and expect parts and repairs to run at Chevy and Ford pricing do you ? What is so different about a high end product in any category ? But you also expect that Audi to be a superior car and run 300,000 miles with fewer problems. Macs fall into that category. I have Macs that are 12 years old and run fine as the day I purchased it. The repairs cost more but the longevity you get from a Mac outweighs and offsets those costs. So if you cant muster higher repair costs, don't buy a product you cant afford to maintain. Champagne taste at beer prices sound familiar ? And a dog in the store ? Come on, who cares ! I once had my car stolen from a black man ! I don't think or should think every black man is going to steal my car. A dog ? Really ? A bad review because of a dog. No sorry I feel that these bad reviews were written by whiners that didn't want to pay to have their computer serviced or are the competition putting out a bad name for this great local business. Also keep in mind, as a business owner I understand that its hard to keep prices competitive with the big cooperate stores, but I think they do a good just at keeping their prices within reason. Don't listen to the other reviews ! Take it from someone that has been there multiple times and has always received nothing but the very best in customer service !

I've had several Mac products repaired and serviced at Happy Mac. I had a defective iSight Camera that was repaired under warranty on my 2007 iMac. Then my hard drive went out and they were able to recover all my files and install a new hard drive.

I think that when things go bad, social media is used more often than when things go good. I've been a Mac user since system 6 was developed and I usually am able to fix problems that happen, but when a hard drive fails, it is good to have a resource that can retrieve data. I do use time machine so a disk crash is not that terrible but they did not need my backup to retrieve my files

I just bought a new Imac (2015) from them with a solid state drive and they helped me migrate programs and my files from my 2007 iMac when 2 methods of migration using Migration Assistant between the two iMacs failed. They suggested a third way which finally worked.

As to Mathews' experience, he did not say that he bought his Mac from Happy Mac, only that he expected a reseller to "stand behind" the equipment. Happy Mac is NOT an Apple Store, so they are not the manufacturer. If you bought your Mac from mailorder, or directly from Apple, or another store; they are responsible for exchanging your computer. If you bought your computer from Happy Mac, then I agree with you.

We recommend Happy Mac for computer issues. We had a crashed laptop and they were able to successfully transfer all our data from the old laptop to a different laptop. Hil was exceptionally accommodating.

We had a great experience getting my track pad fixed. Everyone we worked with were friendly and professional. Well done HappyMac!

I had a very good experience there with getting my Macbook Pro repaired and purchasing a new MacBook Air. I will definitely be back! A+

I went there today and they gave me some of the best customer service I'm had in such a long time. They were eager to answer all of my questions and are very helpful. A true pleasure to do business with!

Salesman very helpful. Gave good advice and listened to our needs.

Knowledgeable staff. Easy to work with.

Professional, nice to deal with.

Always helpful and friendly

Not much of an Apple person myself....however, a friend works there so I stopped in. It is a very cute store, if your an Apple person. Stop in and say hi to Hill. Great guy.

Decent and one of few apple retailers in central Wisconsin. Solid repair services

+ very friendly
- apple repairs are expensive

I paid $85 for them to open my inoperable MacBook (no power at all). Tell me they didn’t see any water damage-they’re leaning towards battery issue. But that I would have to give them another $20 to send it off to Apple to fix.

I really don’t understand why they didn’t just tell me from the start that they wouldn’t be able to fix it no matter what was wrong with it, and I could save $100 by taking it to Apple myself?

To add on to this wonderful experience, they stated Apple quoted $800+ to fix it. How can Apple quote ANYTHING if no one can even tell me what’s wrong with it yet?! It’s apparent they aren’t an Apple “hardware” repair service. So definitely don’t bother going here if that’s your issue. You’re better off driving to the Apple Store in Madison to have them diagnose it for free.

Otherwise the service was fine. The young man who helped me in store, and the woman on the phone were friendly enough. I just wish they were more upfront about what they could and couldn’t repair vs what they’d have to send out to Apple instead of cash grabbing at least $85 from every customer who walked in the door.