Capital One Bank

Review edited after going back several times and receiving great customer service. Thank you for listening.

Terrible customer service today. Usually it’s okay, mediocre at best. Went through drive through waited about 3-4 minutes and pushed call button a couple times. The lady was around the corner just having a conversation with a coworker. She finally came over, and was just huffing with attitude. She sent a withdraw slip without a pen. And went back to her conversation. Another person than came out to help us, she was nice (hence 2 stars vs 1). The Capital One location in Lewisville has top notch customer service, will drive an extra 10 minutes to that location from now on. Every time I come to this location I’m sorely disappointed, or offended by the unnecessary attitude. If you hate your job get a new one!

I never thought to review a bank location but I had such a fantastic experience here that I must! I've been to this location several times in the past few weeks due to buying a house, and all the things that go along with that process. The staff here is always incredibly kind and patient with me. It makes a difference when business employees remember you and share the little joys with you, like buying a house. I'm really bad with names or else I would give direct shoutouts, but overall the entire staff has been awesome!

My experience with Jenny and Steven today was completely out of this world. As in, I came in frustrated but they were able to help me with everything I needed with my accounts. Their customer service skills are mind-blowing...! Thank you so much guys. You are the best!

Fast, easy, and courteous service

Best bank ive had so far.

Great customers. Fast sign up time and super convenient. Thank you capital one staff!!

Great experience every time I visit this location. Friendly staff and quick service.

Never had a problem getting money when I needed it

Banks chill. Everyone that works there is super helpful and nice .

Nice clean location. Very helpful staff, courteous.

Yes, the address isn't going to take you to the bank, but you go just past the building and take a right, and you can find it. Shout out to Steven, who was there yesterday and saved me from potential fraud and scammers getting ahold of my account. He warned me of the chances, and wouldn't do anything until he made some confirmation phone calls, then he told me himself of the fraud instead of leaving it up to me to figure out. If it weren't for him, I probably would have my entire world falling apart right now, so for him I am thankful. Minus one star because of the map issue, but the building is clean, the staff is friendly and helpful, and the process was very quick.

This is by far one of here worst Bank corporations in America. This review is not for the his particular store, but if you plan on Banking with capital one, don’t. You’re more likely to win the lottery than actually get what you need done here. This is absolutely the worst banking corporation in America. They do not care about you. My check I deposited has gotten lost in limbo and now they can’t deliver my funds to me. complete garbage company.

NOT CONVENIENT!!!
This review is NOT pertaining to the branch itself it is to complain about Capital One Bank as a whole. They have closed all of the branches and ATM'S close by like in Targets (without notice) so we're having to drive more than twenty (25) miles to deposit or withdraw money which is absolutely ridiculous in my opinion. Before anyone thinks I'm crazy, there are transactions that are not direct deposit, especially for those of us who have multiple streams of income. Very, very inconvenient and just plain rude.

They could save alot of money by putting up a billboard telling people to bank online. That way people wouldn't waste of time coming here thinking they can do something just to be turned away.

I mobile deposited a check months back which Capital One rejected for some reason and wiped it off my account. I cashed the check at the bank that issued it with no problems. Now, my Capital One account is locked up because they need to verify that check??? I need my bank account. Called twice with very frustrating results.

Spoke to Steven on phone Monday I wanted to open a business account already had a personal checking account with them. He sent an email requesting business documents so he can get them approved. Told me to come in at 10:00 am. I sent him requested documents through email. We get there about 9:50 am and he's not even there! He's at the Coppell location I am told by Jenny. Well I show her the required documents and she said that my confirmation letter from the IRS showing my EIN number is not acceptable! This is the worst unprofessional, unorganized bank I have ever experienced. I have sent Stephen a email complaining about my experience and of course I don't have any response. So disappointed in CapitalOne...

This location needs to be updated. This isn't even the bank? Very confused and unsure of why the GPS took me here..not sure how to write a complaint with Google maps to be updated