Trek Bicycle Washington D.C. Georgetown

I can't say enough about my experience here. Gabriel and the entire staff were so knowledgeable and patient. I was able to test ride along Georgetown's beautiful waterfront which made it even sweeter, and there was never any pressure to purchase. Gabriel walked me through several bicycle models that may fit what I was looking for and, ultimately, I'm so happy to have ended up with a Checkpoint ALR5 which was perfectly fitted for me. In fact, I chose to drive an hour to this particular location passing several other Trek retailers along the way. I will be back here again and again and again.

Stopped by the shop after a four day ride from Pittsburgh. Everyone was super friendly, knowledgeable, and helpful. Great location and extensive inventory. Thanks Sean and crew for the hospitality after a long couple of days in the saddle!

I just went through a thorough maintenance and repair service for my bike, which is 8 years old and used for everyday bike commuting up and down the hills of DC. The quality of the service is excellent. My bike is now 70% new parts, as I am committed to keep the same bike as long as possible vs switching to a new one, and it is working perfectly. The price of the service was really reasonable given the extent of the work and the quality of the materials. Furthermore, the staff was really professional and helpful, giving me good advice about how to perform some of my routine home maintenance. I am a loyal Trek customer: I only buy Trek bikes. I bought my two DC Trek bikes at this location. Very happy to have this Trek store in town.

Best place to do anything that is related to a bike, from fixing yours to talking about your next ride. That makes it super friendly for people that want to start cycling or that have just moved to the city.

Amazing staff, friendly and solution-oriented!

Finished the GAP/C&O and needed a bike box to get the bike back to Colorado and these guys were near my Airbnb so I gave them a call. Both guys I spoke with on the phone with super helpful and polite and said they would save me a box and packing material. Then the guy that I met picking up the box was equally as helpful. Their selection of bikes was pretty great. If I were in the market for a new one and local I would definitely support these guys!

Great spot - I’ve gone twice now for tire issues and Sam has been super helpful, this place is the best for my trek bike. Overall team is always welcoming when you pop in and service is quick.

Quick and friendly service. I have had a flat tire repaired there twice now over the last year. Very convenient as located on my bike route to work.

Look no further - If you have a bike - regardless of the brand - bring it here - I've had several fantastic experiences here - the staff is top notch. Their service is amazing. Highly suggest.

I am a teacher at a special needs school and a lot of my students are really into riding bikes, but have trouble making repairs. I reached out to the Trek store and the service manager Sam offered to come into school =and do a demonstration on basic bike repairs. It was incredible and all of my students loved it!!!! A big thank you to Sam and the trek store, they really care about the community.

Excellent place to buy bike, maintenance, helmets and more accessories.

So many options to choose from, from children's to adults, if they don't have any choice, they can find for you a close location. I bought mi bike here.

Good prices, nice place, I really recommended.

What a great experience today at the Trek Bicycle Shop of Georgetown. Sam the service supervisor was very knowledgeable, assessed and made the critical repairs that I needed to be addressed for my up and coming event. Sam also brought it to my attention that my Dura Ace pedals were also covered under the Shimano 3 year warranty. Sam contacted Shimano and got them approved for replacement. That staff here are very knowledgeable and welcoming. Thank you to Sam and all the employees at the Trek Bicycle of Georgetown!

Excellent customer service by the entire team at Trek Georgetown, DC. Dan, Gabriel and Josh were professional and exceptional in this purchase experience. They had the bike ready for us upon arrival and they made sure the bike was registered for us after we picked it up. The pickup process was less than 15min and they took care of everything prior to our arrival. Thank you for an excellent shopping experience. Francisco

My spouse got a Trek bike a few years back and loves it. He also made his purchase at this Georgetown store and only has had wonderful experiences. So I was motivated to try them out myself. The process to select a new bike (as a relative novice biker) was easy. Staff was great to help me decide between different bike models. I believe I got the model that will work out best for my needs and anticipated use. The staff was communicative about when my bike arrived to the store, again when it was ready to be picked up, and then at pick up, helped me to select accessories that would get me on the trails in a safe and reasonable way. I would absolutely recommend this store and endorse the high caliber of the staff at the location.

Customer Service is 5 stars all day any day. My experience whenever I visit Trek in Georgetown is always a great time. The staff is knowledgeable and always eager to help. My Frame was damaged on my EX and the store went out of their way to get me back in the saddle! Attention to details, the staff even replaced the Panther sticker on the front post. I didn't notice until I took a break on the trail. That's first class service. Trek life! Send it! Trek Georgetown rocks!

The staff here is very friendly and knowledgable, and they completed the service on my bike quickly and efficiently. The prices are reasonable and comparable to anything else I've seen. I interacted with Sam who serviced my bike and he was extremely kind and communicative, making the entire experience super smooth. I will definitely be returning for future servicing needs!

Never pushy and yet deeply knowledgeable. Wanted me on the best bike for ME and the right set up for my body and safety. Always responsive and supportive. Great experience and confident they will always be there for me.

Great bike shop! Friendly staff and lots of cool accessories to explore when we picked up our bike.

Purchased my road bike here in 2015 and have had it serviced here many times since then. Always a fantastic experience. The staff consistently exceed my expectations. They're friendly and knowledgeable and the work is always excellent and fast. I would highly recommend them to anyone.

Gabriel and the store manager were very helpful and even on a busy Saturday was still greeted. I will definitely be back at this location!

-ACE

Went in today to purchase my first bike. I have limited knowledge about bikes and went in with a list of questions. Josh helped me out today and it was a great educational experience. Based on my needs, he recommended a bike. He explained everything I need to know about the bike and the difference between all the locks, lights, and bells. He then installed all these items. Showed me how to use all the items and gave precise care recommendations. The customer service from Josh was above and beyond. I also noticed all the staff to be very friendly and knowledgeable in helping other customers. If you're thinking of getting a bike, but have limited knowledge i highly recommend you come here. Happy to be a trek owner!