U-Haul Moving & Storage of Auburn

Initially worked with Gabriel to determine the best hitch for our needs. Scheduled an appointment and parts were ordered to use in the installation. Gabriel did a good job, was very knowledgeable, professional, and customer service oriented. To complete the installation, Noah stepped up and did a most outstanding job to insure the installation was done right. Thank you both! 👍

I made an appointment to have my F250 truck's tow wiring repaired. I dropped it off and they called to say it's complete just over an hour later. Excellent job. They replaced everything and upgraded the connector at no no extra charge. In fact, there was no charge because they honor their warranties. Will gladly keep doing business with this U-haul. Very professional!

I normally hate going to places where I wait to have something done to my car. That being said Uhaul installed a hitch on my car and not only did they do it in a more than reasonable time, I actually enjoyed my wait. The customer service rep at the front Megan, made it an enjoyable experience. I highly recommend the folks here for all your needs. They are professional and personable.

Started my journey with renting a UHAUL truck and trailer two weeks before the move. Megan was very knowledgeable and helped me make the right truck size choice. Unfortunately, the uhaul reservation system was down that day so I reserved from home later that week.

For some reason the “traffic” division of UHAUL that is not based in Auburn changed my reservation the day before and I was going to have to go to Phoenix City to pick up a truck, and Opelika to pick up the trailer. Ended up working with Hunter King and Hugh three times in one day, the day before the rental pickup date, to iron out my issues.

Hunter gave the info for traffic try and get it sorted out, which eventually did work. There wasn’t anything he could do to add my reservation to the store because they were out of truck. By an act of God someone canceled later and I got the truck I needed at this location. Then “traffic” moved it again..

Needless to say. Hunter K. was knowledgeable, patient, and extremely helpful in getting the reservation squared away again and even helped add an extra day to my reservation so I could get the truck immediately.

11/10 recommend this store because of the employees Megan, Hunter K., and Hugh.

I say everything here to show you how much of a hassle it can be to reserve online. If you can reserve in-person at this store it will save SOOO many headaches.

War Damn Eagle

I had some issues with the truck and the roadside assistance was completely useless. They did not have any service available in Auburn at the time (near downtown). However, the lady in charge of the store was exceptionally helpful (didn't get the name). The only reason I will rent again is only for the great customer service in the store.

I've been renting Uhaul trucks (for personal and business use) at this location for years. This is the best this place has been; from counter service to the cleanliness. The level of customer service under the current manager and her team are unparalleled. Each rental has been seamless and efficient. Ms. Megan and her team are professionals. I will continue to rent from here when I need to haul anything too big to fit in my SUV!

Excellent experience! We dealt with Scott specifically where he went above and beyond to help us with our reservation fast and efficiently! The truck was also super clean and drove well. Would highly recommend this UHAUL location to others!

Easy rental process online. Check in was fast and the rep was great in helping me including connecting the car hauler trailer for me as well as walking through the car loading process and safety features. Also offered me helpful instructions on drop off locations at destination.

Megan did a wonderful job!!! I think she could tell that I haven’t been to a uhaul before and she was very helpful. Hopefully I won’t need to come back but if I do it would be all worth it!!!

My reserved trailer was rented to another person which sent it over 90 miles away. However, since we all remained calm; they worked with us and gave us a 17 foot truck which worked out so much better than a small trailer. It had better gas milage, great air conditioning, and we didn't need to pay extra for a logistical error. Thanks guys at Auburn U-Haul for making my move stress free and helping out even though you really didn't need to....

The General Manager greets you at the door. I had a reservation to pick up a trailer for my son and later found out it wasn't needed. The store was able to refund my money within two days, even though I purchased a one-way rental. Be sure to stop by there for all of your rental needs!

This U-Haul has been awesome as we’ve been getting ready to move out of state. By far the nicest employees I’ve dealt with at a U-Haul location every time I’ve been there, and the general manager Megan always goes above and beyond to help us figure out what we need.

I have rented uhaul trailers before but I have never had an experience like this one! The employees absolutely knocked my socks off!! Brandon, Megan, and Blake have absolutely made this experience the best I have ever had. I will definitely come back to this location for all my rental needs!!

Great service. Very professional. They had a couple of minor hiccups on their end but recovered very nicely. No complaints from me.

Best service Ever. Megan is the best
She is so friendly and helpful
I would like to give more than 5 stars
Box Truck rental was efficient and well run.
Fast and efficient. Customer service courteous and professional.
Highly recommended

Megan is the best. Never expected such friendly and incredible service when I needed help moving my son in to college. Thank you so much for your help Megan. You made my day and my week easier. Highly recommend.

I've had great experiences renting trailers from this location. The staff are always helpful and im on my way within minutes.

Excellent customer service and really helped getting us out of a tight spot when the original U-haul location we rented from didn't have any of the equipment we ordered.

Could not have been better. Guy behind counter was quick and efficient. Guy who hooked trailer up just as good. In and out in 20 minutes including purchase of wardrobes, tape, boxes and part for hitch.

Uhaul's online booking system made some major errors on my booking, but I had a ton of time-saving help from the staff at this location. They helped me get the correct size truck for my move.