Big Wheel Bikes

I cannot say enough good things about this shop. I came in with a finicky problem that another shop had been unable to diagnose. Big Wheel instantly found the issue and charged me an extremely reasonable rate for the repair. They were kind, responsive and a great value. I will ALWAYS come here for bike repair and maintenance going forward.

4-13-23 Review
I was very upset with what happened at the Old Town Alexandria Location establishment. However, the owner and Eric, Area Manager, truly made up for the disappointment, proving that one bad employee does not represent or destroy a genuinely good bike store's reputation. Very pleased so far but will update the post if anything changes!

5 Months ago review - Very upset with what just happened at this establishment. Very displeased, very! I will follow-up with details. Beware with working with this organization.

We had a very good experience with Big Wheel Bikes in Georgetown on 33rd. The people are especially helpful, competent, interesting to chat with and have a great sense of humor. The quality and variety of the bikes was good for us, the rental helmets were good quality and sanitized, and the locks were not wimpy. The location in G-Town is near lots of cafes and shopping, a nice part of town. Close to nice bike paths along the canal and then connecting for longer rides in several directions. It is a 20-30 minute ride from the Shop to the National Mall and all Iconic DC museums and sights. Will rent bikes from these guys again when we are in town!

Outstanding customer service! I got a flat on the C&O Canal and could not find the leak in my tube. Walked my bike up to their shop, Ilya and Dillon had other customers in the store, but still worked with me right away to replace my tube. Thanks again! Would recommend them to anyone!

This bike shop quite frankly is the best in the city. To start with, the staff are fantastic. Ted and Nick are both very friendly and gave me very good tips as to where to go for a cheeky cycle. The shop is perfectly located in Georgetown and they’ve got a wide selection of bikes. Price is reasonable and seamless when it comes to renting out and returning. Compared to the city’s bike share, you’ll have the luxury of locking the bike whenever and wherever. (I also rented out a bike share and it took me nearly an hour to just look for a bike station to return it and I ended up getting on a bus to return to our rented apartment in Georgetown).
Will rent from them again the next time in the city.
All the best!

Walked by this shop and saw they weren’t busy. Dropped in since I had a few spare minutes between appointments. I explained that my wife’s Catrike had lost a rear fender mount bolt. I had no idea the size, but he guessed correctly. He refused to let me pay for the couple of bolts he gave me. Nice guy. I’d come back here just to deal with someone who knows how to take care of people.

I called all the shops in DC trying to find one to help me get my bike home after riding the CAP & C&O from Pittsburgh. These guys were by far the coolest and most helpful. They were super responsive and friendly all the way through the process of getting my bike packed up and shipped out. I can't thank them enough. Highly recommended.

Awesome, unpretentious and caring shop - mostly catering to walk and ride ins, Isiah in there will help you with your bike often for no charge and help show you a thing or two, too. Repairs without bike shop ego. Stopped in for a rubbing disc brake, walked out with a happy brake 5 minutes later and a better understanding of mineral oil

With friends in town, have rented from them in the past - easygoing all set.

Had such a great experience. I attempted Pro Shop in Georgetown and was essentially turned away because my bike was not high end enough and came here. Oz (? I'M terrible with names, the mechanic) was very helpful and curtious. He took the time to explain things and really made my bike better. Upon check out I had told him my poor experience at Pro and showed how terrible of a handle wrap job they did and he fixed it right then and there for me. Very appreciative!!! Highly recommend. May take longer to repair but well worth the wait!

So sad you are closing this location after 36 years. Thank you for your service.

Loyal customer here! Every time I've been, Ilya has both fixed my bike and answered all of my dumb questions. Got my helmet here, got my bike lights here, they don't hesitate to rec products they don't necessarily stock, but buying from them is worth the premium. Fast and reliable service, patient staff, quality goods. Will keep coming back (sorry)

Oh man. I couldn't wait to review these guys. My bike had been having problems for ONE YEAR. I swear I was about to get rid of it but I had paid a lot for it and it wasn't very old. Finally I discovered Big Wheel and brought the bike in. The owner Mike was there and he took a personal interest in the situation. They kept the bike for 3 days and when I got it back it was FIXED! I am stunned and relieved and very impressed with this operation. I am not quite sure what they did, although they did try to explain it to me (mechanics is not my specialty). Whatever it was the bike works really well and I am a happy and now loyal customer. Thanks, Big Wheel!

These guys were the real deal, I didnt have a big problem just needed some tweaks etc… they took me as a walk in which Is rare out there in the world these days especially in DC
and they had plenty on their plate but still took time helped me with the tweaks super quick and got me back out as soon as they could.
didn’t try to over sell me on anything just really good people who saw they could help and choose to and for a really fair price. I mean really! For Georgetown!
Instead of these Bougie stores trying to push new hybrid brand-name bikes that break in the rain And don’t care about the every day cyclist, they just want to capitalize on the bike shortage and up charge you and make you commit to service charges instead of teaching you about personal Bike Care
(LIKE CONTE! Don’t go there 🤮)
These guys were the best in the City.

We had an excellent experience with Big Wheel. We rented bikes for my husband and me and for our kids from this store. The selection was quite impressive and the quality was also top notch. We love to visit cities and rent bikes when we get there . This was one of the best experiences that we have had. I highly recommend Big Wheel for anyone in the market for bike rentals.

Although the response was a little slower than I was expecting, I got my bike just 3 days after I ordered online. The employees were very kind and helpful. I am very pleased with my purchase.

I've been here before to fix flats, but too I had to get a new wheel for my bike! Completely un-rideable I was a bit frazzled and nervous about how much the repair would set me back. Ted was great. He showed me the issue (but not in a condescending way), explained my options for wheels (was super honest about the pros/cons), and replaced it in less than 40 minutes. It's always nice to find a friendly bike shop in the neighborhood. Thank so much, Big Wheel Bikes and Ted. I'm also listening to Daily Bread right now...thanks for that recommendation :)

As a novice rider I went there to buy a used bike. Arrived right when they opened up on a Saturday and was warmly welcomed (at other stores I tend to notice annoyed vibes when you shop first thing). The associate, Nick, helped me navigate through the bikes and I walked out there as a happy customer and with a new bike. Give Nick a raise!

This business really takes care of their customers!! They provide helmet, bike locks, water bottle carriers, and multiple models of bikes to choose from. The employees are wonderful and are helpful in directing you where to go to find trails and special locations. I feel this is the best method of rental for enjoying a ride in the city of DC.

Have bought several bikes from this shop, specifically from Ilya—very candid, kind, and patient customer service.

Have recommended friends and family to this shop and look forward to continued patronage while in DC.

Eric was great! He was beyond helpful and patient. Answered all my questions and ensured I was able to get the right bike for my size and need. I highly recommended coming here for great service and multiple selections