AutoZone Auto Parts

Needed new windshield wiper blades and the staff was courteous, efficient and helpful. Thank you to store manager, Patrick, for putting the new blades on for me!

Cameron greeted us upon arrival and asked how he could help. He looked up 2 items and found the right parts. Friendly and efficient.

I visited the store the morning of July 9th and had a great experience. The Autozone employee (the younger of the two) fetched the filters that I needed and was polite and helpful.

Just a overall great experience when I go in. The staff is always helpful and friendly. From helping put on wiper blades to batteries in my key fobs, to... you name it, they could not be nicer. No matter what questions I have or recommendations I am looking for, they are happy to help. I appreciate being able to get advice from folks that are so knowledgeable.

I have been going to Autozone since I could turn a wrench. I have been buying parts for my personal cars, my family's cars, my friend's cars, and my client's cars.

I have always prefered autozone over the other store in town due to the friendly faces. I have tried the other guys and they are fine as well. I have gotten to know everyone at the autozone family over the past two decades.

I enjoyed working with Victoria when she was the Branch Manager and I am becoming acquainted with Patrick. He is a fine Branch Manager as well.

The people that have worked day in and day out are the ones I am happiest to see the two that come to mind are Pam and Joe.

Pam might be one of the most helpful people I know. She doesn't mind looking up parts for the multiple cars that I simultaneously juggling for the week, while also returning my cores, and bagging returns that my clients changed their minds on. This is not always an easy feat as I have well over a hundred cars on my account and looking up an item might take a minute or more expecially if I have been sitting on it a few weeks. She is always happy to see me and greets me as I walk through the door or is a pleasant voice on the phone when I call ahead to verify a parts availability.

Joe is also high on my list as well. He has worked there for asl long as I remember and I have never seen him in a bad mood. He sees my car pull up and before I get inside will have my account pulled up when he sees me bringing in a core.

I enjoys meeting the new faces and getting to know them as I frequent the store weekly sometimes multiple times a day. I am generally under a time crunch when I go to pick up parts as most people are and the employees always do their best to hurry so I can get back to work. Reguardless of my wanting to get back under the car I often catch myself spending a min or two after I pay catching up with one of the employees or another, usually Pam.

I have had my differences with Autozone over the years like any family there is always things that one doesn't see eye to eye on, but they have always done right by me in the end here at Autozone Waterloo Illinois.

Keep up the good work guys! If I was a guy that send out Christmas cards, I would send you guys one every year.

AutoZone is my go-to store. Recently, I went in to purchase some license plate bolts/screw to hold my new IL plate and my new frame. I was greeted by Pam, not only did she tell me that AutoZone did indeed carry such item, she walked me directly to the area and gave me some very helpful suggestions as to what would work the best. As always, the store was very neatly kept and the service was excellent. Will be back!!

I recently had the rear wiper blade taken off during a car wash so I stopped by AutoZone in Waterloo to get the replacement. The auto specialist retrieved the correct blade and installed it on the car while I was paying for it. They were all courteous and professional. It was a refreshing experience you just don't get that kind of service every where today.

Went into the Waterloo, Illinois Auto Zone 5/17/2022 to redeem my reward. There was a little issue and Pam J. Auto Zone employee resolved everything. She went above and beyond in helping me. I highly recommend Pam J.for all of your Auto Zone needs. Thank you Pam.

Gordon was SO HELPFUL! He changed my back taillight in under 10 minuted and checked me out and everything super quickly even when it’s -5 degrees outside. Very apologetic for taking so long, but he didn’t take long at all! KEEP HIM. He’s the definition of a great employee!

Cameron C. Was Great. Helped find a car battery and installed it. No problems at all

Took my dead battery in and had it checked. AutoZone associate was very helpful. He gave her a charge. She didn't make it. They had the OEM match to replace it. The old one was five years old. Prices sure have gone up, didn't see that coming.

They did not have the part I needed for my 08 Land Rover but in their defense it is on the side of a specialty SUV so I will not hold that against them.
The customer service is awesome.. They spent a lot of time trying to figure out what we could do to fix my broken part with an alternative. They were very happy and outgoing. In my opinion they went above and beyond to help us. Thank you!
It was cold cold cold outside with I've everywhere except in front of this store. The made sure the entrance was safe and easily accessible.
I recommend a visit to this store if you have a situation that you need help figuring out.

This place was really cool the service and the staff were really nice and eager to help out even though they did not have what I was looking for they definitely pointed me in the right direction thank you

Very helpful in installing wipers

Used to work in Waterloo. The Belleville dudes remembered me after 3 years of not seeing me once I had moved up here. Obviously caring people that will help you as much as they can

great service..I had a dead battery..o Reilly's refused to install a battery I called auto zone. Derek one of their workers came across the street and jumped my car then installed a new one for me..that's above and beyond my expectations

Joe provides outstanding customer service! He is exceptionally knowledgeable, and kindly asks all the right questions that lead to a solution for auto issues.

Friendly, knowledgeable staff who are always helpful. The only time I have ever needed something they didn't have in stock they called a competitor for me and actually got them to match their price on the parts.

Nice place. Didn't get right parts 1st time but not their fault. No problem returning. He figured out the right one that would fit that is not original but works which is good to me.

I've been to the Autozone in Waterloo several times - the employees have always been attentive and knowledgeable, the store is always appropriately clean, well stocked and organized. Will definitely do business here again.