Northland Automotive

I'm happy and impressed. I tried booking an appointment online and I made a mistake entering my phone information which is how they confirm appointments, and Tim at the shop figured out how to get a hold of me based on what other information I left. Wow, most shops would just say it's your fault for missing the appt and move on, but they got me back on the schedule.

I appreciated the communication while my vehicle was in the shop (I had a number of things to get fixed) and the text service is a huge plus IMO. This shop seems to keep tighter control on their lead times than others. The work is great quality, best as I can tell so far!

My first experience here a few months ago was not a positive one. But I decided to revisit them after reading all the recent positive feedback and reviews. This visit was MUCH better! The new guy and girl they have at the front desk are very personable, they should always be the first point of contact. The guy was not at all offended when I asked questions about the repair, as is the case many times. Good experience!

Trustworthy mechanic, hard to find these days. We never have any Reservations taking our vehicles here. Friendly, professional and fair priced. Been our mechanic for over a year now. Thanks Adam! 😊

Tom at Northland Automotive was very helpful and ensured my service needs were met. My Honda needed special transmission fluid, which other shops refused to order and service. Tom ordered the fluid and was able to service my Honda quicker than any shop in the area. Tom provided a quality tire consultation as well, and my Honda has never been quieter and smoother on the highways. I'll be using Northland Automotive for all of my maintenance and service needs from now on!

The shop was well maintained (Rockford Location) and the staff was great! Quality service at a reasonable price. This will be our go to for all of our vehicle needs.

Stopped today during the horrible snow because traveling with my family got a nail in my tire. They got us right in and on our way. Everyone was very nice and i would recommend them to anyone in that area

Faced with an unexpected repair, these guys got me in that afternoon and had it fixed the next day when everyone else said two weeks.
They gave me an estimate for far less than I feared, stuck to it, and returned the car working perfectly!
Beat that!

Wonderful experience using this shop! Prompt, professional, and great communication! Highly recommend.

I cannot thank northland auto enough for the quick, respectful, and kind service I received. My husband and I were driving up north and my serpentine belt snapped. By the (literal) grace of god we limped into the shop and they took care of the belt under an hour. I wish we lived up here to utilize them as our mechanic all the time! Highly recommend.

Quick service, kept me updated with every step, answered any and all questions, fair pricing. Will definitely be visiting them again when it’s time. Tom was professional and kind. Thanks again Northland Automotive!

I am really grateful for this mechanic shop. They are quick to get my vehicle in and fixed. They are honest and up front about my car's issues as well as the costs. They are friendly and they are more than fair in their pricing. I appreciate the level of communication and transparency they have with me and I will continue to recommend them to the people around me.

We were on our way north and right before Cedar Springs the truck broke down. We called Northland Automotive and even tho they are very busy they fit us in to check things out. Their staff is so welcoming, kind, and friendly. Not only are they straight shooters about the problem with our vehicle they also have fair prices. Adam got us back into the road after about 3 hours when the first two shops we called didn’t have time for us. They fit us in and we are so grateful because we are still able to go on our camping trip!! thanks Northland!! :)

Alternator went out on our way up north for the weekend. Was the only place that could get us in and out the same day.

Recommend a tow service that was helpful and professional too.

If I lived in the area I would use them as my main mechanic.

Adam and the crew are great at Northland Auto. Their goal is to get your vehicle in, take care of it and get you out and on your way. Excellent service and reasonable pricing. I took in my 4Runner to get the rear hatch lock replaced. I was out of there in less than an hour. Yes, it was not a big job, however they didn’t want me to leave the car and come back. They took care if it while I was there. Thank You!

Very kind and understanding.. easy to work with .. I am glad i was introduced to this business…

My car broke down while heading up north. The towing company took it to the local Jeep service station. Being a Sunday, everything was closed. The Jeep dealership said they wouldn’t even be able to look at my car for a week, even though I was stranded, alone, and three hours from home. I called Northland Automotive (hotel employee highly recommended). Owner immediately did what he could to help me. Was hoping to have my car fixed within 24 hours. I had it towed there. Upon inspecting the car, and seeing it was an easy fix, my car is hoisted and being worked on. Their goal was to get me safely on the road ASAP. If I lived closer I would have my car serviced here always. Very profession, friendly and very clean. Highly recommend.

Couldn’t recommend Northland more. The initial quote came in above our budget and Adam helped us understand our options and we came up with a solution that fell within the budget. After the work was done, I misunderstood a couple of things on the final invoice and again, Adam not only took the time to patiently explain the charges (and credits), he encouraged the questions for transparency’s sake. My wife’s car is running better than it has in years!

Took our car there for a new alternator and set of tires. Very happy with the service and pricing. Adam gave a full quote before performing the work and let me know it may be a little cheaper depending on which alternator needed to be installed.
I would happily take me vehicle back here.

Just read Chris Hammond's review and he brings up a real good point. ANY reputable shop will allow a customer to see what they're doing and explain it briefly. Josh goes above and beyond for all his customers and my experience has been no different. Great attention to detail, timeliness and very fair pricing. Can't ask for much more than that.

I highly recommend Northland Automotive. Dave is honest and trustworthy. He was able to accommodate my schedule and installed the brakes on our Subaru in a professional manner. I will continue to use Northland Automotive for future car service needs. I also appreciated how he recognized and advised on other service issues that will need to be addressed in the near future.