Ashley Store

Jessica and Ethel were fabulous in assisting my husband and I on purchasing a new living room set. We felt confident in their professional advice, as well as their personal interaction with us
This location had such great inventory and we had a lot of choices to choose from
Jessica also assisted my daughter and future son in law with their sectional purchase and did a fabulous job as well!
The employees of this location were all professional and very personable. I highly recommend this store

I been searching for a small sofa. Jess greeted me and showed me all the selections. I was so impressed she spoke patiently, no pressure. I fell in love with one of sofas.
I have been 2 other stores and I didn’t get the attention and patience that Jess showed me.
I plan to do my shopping with Ashley from now on. I recommend everyone to shop at Ashley.
Thank you Jess 🙏🏽❤❤

Very easy and transport buying experience. I had the pleasure of working with Brad Warther who I would recommend to anyone looking for furniture. Brad listened to what I was looking for and gave me great options to choose from. He knows almost all of the info about the products without having to look it up! I definitely will be back to remodel the house!

Very friendly but not aggressive sales person assisted us. She let us shop around and was available for our questions. We were able to agree on a package that worked for our room, didn’t try to over sell more items than needed. Price was reasonable. Quantity of furniture was extremely better than Bobs.

I was in desperate need of a new couch and sofa, and when I walked in April greeted me and proceeded to show me sofas that I had interest in. I was looking for modular cloud like modern sectionals. April sold me several different designs color Swatches and different price points I settled on something within my budget and was in and out and under 30 minutes. It was a seamless experience. I look forward to sitting on my new sectional. Thanks again April. I will be back in the future for other furniture needs.

We had a great experience with Suzanne from Middletown Ashley's. We purchased everything we needed and she was such a pleasure to work with! She even stayed oast her shift to make sure we had an exceptional experience!

I didn't actually shop here but the staff was really great to me. My partner and I were stuck in the parking lot with a dead battery and a frequent customer of theirs gave me a portable jumper but it needed to be charged. The staff invited us in to charge the jumper and gave us a comfortable place to sit and offered us coffee or tea. They treated us the same as they would a frequent customer, knowing we weren't there to shop. I really appreciated their hospitality and generosity, especially on such a cold night. When i am ready to buy something I'd love to give this place my business.

Excellent service. My husband and I purchased a bedroom set at the Middletown location. The salespersons took their time with us and helped us also pick out the perfect mattress. They were knowledgeable, professional and very kind. We need more of that in the world. We never felt like we were being rushed or forced into a purchase. Will definitely go back in a few months for my living room set.

Our experience was amazing
Ethel the store manager helped us and spoke to our son not just my husband and I. She made my 7 year old feel much better and comfortable picking his new bed
She did not pressure us to buy anything additional or more expensive. April helped us complete the purchase and was so friendly and kind
Highly recommend this location!

April the assistant sales manager was great. I didn't have to go into too much detail before she knew what I was looking for in a mattress. She set it up where it would be delivered within the time frame that I was looking for.

Great experience with Michelle. Her no-nonsense approach sold me immediately. I hate the over pitchy salesman... That was not Michelle. She stuck to what we wanted. We were in and out. I loved it. No lie... We had our furniture picked within minutes and order picked up the next day.

My fiancée and I had an incredible experience shopping at Ashley’s furniture in Middletown NY. We dealt with Jessica and Brad and they both went above and beyond to get us exactly what we were looking for. The sectional we wanted was discontinued and they were able to over ride their computer system and pull all the pieces we needed to make ours from across their warehouses They made the experience enjoyable and painless. We will definitely be back in the future for any home furnishing needs!

Enjoyed browsing without having someone on our tail. Purchase was hassle free. Our sales woman April was awesome, very professional, yet personable.

Our salesperson Suzanne and Jorge and his delivery team were fantastic! Overall we had a great experience with Ashley furniture. We will definitely be back for future furniture needs.

The only thing I would like to have is a choice of upholstery color.

My fiancé and I went to Ashley’s looking for a sectional in December of 2023 and fell in love with a couch with help from Jess. We wanted to wait until we closed on the house we were in the process of buying. That didn’t happen as quick as we thought and set us back to March of 2024 to move in. We came back to Ashley’s to see Jess again and to purchase the couch we fell in love with only to be disappointed that Ashley’s had discontinued the couch in the color we wanted. Jess and Brad were determined to help us find a different couch that was similar. Jess and Brad were very patient with us and listened to what we wanted and knew their inventory very well but we still had our hearts set on the first couch we had picked. They both went above and behind and pulled some strings that got us the configuration we needed in that discontinued color! We are so appreciative and grateful for them both and will be returning in the near future to furnish the rest of our home with the help from Jess and Brad from Ashley’s in Middletown!

April was so helpful. Showed us all our options and once we decided she walked us through the whole process. Great experience. Can’t wait to get our furniture

Ethel was amazing loved her she is full of knowledge and we were walking out when she stopped and talked to us. Her personality pulled us back in and in doing so we spent $3,000 😂. Then Brad was great as well and helped with closing up our paper work. But Ethel was amazing !!!!! We purchased from the Middletown store.

Walked in knowing we needed a new sofa but weren’t exactly sure what kind. The sales people were friendly and knowledgeable. Not inexpensive but very good quality. An hour later, we made a purchase.

Let’s Begin… My partner and I have been looking for months for the right couch. But there was always something we didn’t like. This is our first home and we both wanted to make sure each purchase was very intentional and something we both liked. One day we strolled into Ashley furniture in middletown NY. Upon walking in we are greeted by the team on site. Everyone was friendly, well dressed and laid back. This we immediately liked by me personally as I am quite anxious as it can be overwhelming in some retail furniture spaces when everyone bombards you with options. We looked around for a bit then we saw her! Lorenza 2 piece sectional with oversized ottoman. As we we were checking the out couch (sitting laying, enjoying lol) . Jessica walked up and gave us some details about the couch. A perfect way to approach. She clearly saw we were interested but didn’t pressure us. She allows us to sit on it and even showed us different options.. Just so we could be absolutely sure that this couch was the one! She even sat with us and gave us all of the pricing, & financing options on the case we needed to go that route.. We told Jessica we would like to move forward but wanted to wait a week to mull it over. We’ve ran the pros and cons against another couch we were thinking about. It really was no competition haha. What really drove us to choose Ashley furniture, was not only the couch set but also Jessica’s approach. She was cool, calm, informative and genuine. She even gave us her phone number in case we had questions (which I did and Jessica gave prompt responses) and left us with a pricing packing with all payment options. Boom a week passes and we are ready to buy the couch. We enter the space a bit after 12 and are immediately greeted by the team, asked if we wanted water or tea. Jessica was front and center and remembered us, as we were closing out as an extra bonus. We got a unexpected discount! The check out process was quick and understandable. We left the space excited and happy. I couldn’t asked for a better sales person. And team. This particular store location is a Gem 💎Thank you for your patience Jessica. The service was so nice, and the whole team was amazing.

Stopped by Ashley Furniture to browse for a new mattress. I was greeted promptly by a very polite young man named Shavoy. He was very knowledgeable with all the mattresses they had. Soon we were joined by Ethel who happens to be the store manager. She saw I was very interested in a particular mattress. She proceeded to lift the head and feet on this particular mattress. Not only did I buy a mattress but I also purchased the lift mechanism as well. Ethel & Shavoy were absolutely amazing! They are an asset to the Ashley Brand! I’m looking forward to my delivery in three days! Thank You Ethel & Shavoy!