Verizon

We had a stressful situation, and my daughter had to go in the store and take care of things. She was very nervous because she hasnt had to do these things before. Edwina helped her out and my daughter said that she was so helpful and made her feel at ease and made it easy for her. I am so glad that there are people that I can trust down there. I am sure my daughter will never leave verizon now. haha

The manager Candy was extremely helpful today. She went above and beyond to make sure my transaction went through. Even with an extremely long wait on hold with customer service to correct an issue that was completely out of her control. She stayed calm and professional. If I may suggest please get a direct line for your employees to get ahold of customer service. The long wait time reflects on them. Not all customers are understanding. If it wasn't for the wait to contact customer service my transaction would have taken less than an hour. The 5 stars go to Candy.

I can’t remember who helped me but she was so nice and helpful. We had to make a few phone calls since I have an out of state ID but she was super helpful and patient. I could tell that she was tired but she still was so patient, kind and helpful. Great service over here in Durant!

Isaiah was awesome. He didn't push a bunch of stuff on me. Listened to what I wanted and delivered it perfectly. I have always loved this store. But today it was even better. This young man knew exactly what he was doing. Perfect transaction.

Lewis was very friendly, fast paced and helped us out to the best of his ability. We definitely will be working with them more often! We absolutely love our new phones.

I add a line to my existing account and the cute lady named Infiniti was very helpful. She got my added phone activated and working in no time. She was very knowledgeable about getting the activation completed quickly. She handled my purchase and the store was very busy and she was cordial and helpful with every customer that walked in the store. She never got overwhelmed. She was great. I have done business with Russell cellular for several years and I would never use another Verizon store if I had a choice.
They have always been more than helpful and able to take care of our cellular needs. I let everyone I know that this is the only place they need to go for cellular service needs. Infiniti is an asset to this store that is hard to come by. Hope she is well compensated for her knowledge and expertise.

I need a job what’s the best way to join the team? Also service here is pretty great!

I like to shop local when possible. But my last experience will Russell Cellular was not great. But today I was in a jam and in a hurry so I decided to give them another chance. Brody was great. He not only knew product, he did his job efficiently and politely. He went above and beyond to satisfy my needs. Thank you Brody

The guy that helped me went the distance to help me out. I was with a prepaid service and I wanted to switch. The guy at the Verizon store was patient with me and did whatever it took to help me become a Verizon customer. I am thrilled at the level of service that was given to me.

Shadrick helped my husband yesterday get set up with a new phone plan. He was friendly and knowledgeable about the products and services my husband needed. All three of us were able to joke around like we had been life long friends and he was super patient. I highly recommend their awesome staff and great service.

Rarely does one see the persistance and dedication we saw from the verizon employee. It was very much appreciated after being jerked around by another company for two weeks. However on a second, third and fourth visit to correct a minor difficulty we had to wait and wait beyond reason because there was only one person to wait on all the people in the store.

I left Russell Cellular! Catherine was fantastic. They had exactly what I needed except one thing and she made a point of calling me when it came in. She made the whole process so easy. Can't recommend these guys enough. Oh yes and Google pixel forever

I'm sort of a Google junkie, so I prefer Verizon over most other carriers because they exclusively sell the Pixel 2 unless you but it unlocked from Google. I don't really compare carriers as much as I used to because at this point unless you love in a rural or otherwise underpopulated area they all have pretty equivalent coverage. Pricing is probably more important, however, I don't have much information on that.

Friendly and polite. Brody was willing to stay on hold for 30 minutes so I could keep my old number. I’ll always use Russell over other stores.

Candy was very sincere with helping my son fix his phone, however he chose to just upgrade & solve the issue but Candy was great, we LOVE her kindness & attitude!! Tyvm CANDY 😇🙏❤

The 2 people there made my visit very fun and made me feel very comfortable and they were very helpful I would definitely go back to them.

Dylan was very helpful, I went in just for a phone case but by the end of talking with him, I’m now considering moving mine and my f sickies lines over to you all. A true asset.

Best customer experience I have had in a very long time. Entire staff worked to get the best deal for me. Wish I had visited sooner

Went in for one item. The young lady that waited on me was pleasant and professional as well as efficient. Will return if future needs dictate.

This Verizon store is by far the friendliest and most helpful of all the stores in the area! I drive extra miles to use this location instead of the Sherman corporate store.